Customer Representative

hace 5 días

Málaga, España Minacs A tiempo completo

Customer Representative (French and Flemish-speaking) - On-siteExperience the power of a game-changing career  Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Representative in Malaga (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. 
Career growth and personal development  We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. 
What you will do in this role As a Customer Representative on our team, you will: 
 - Manage reservations (modification, cancellation, or creation of new reservations) 
- Advise clients on the services we provide by phone or email 
- Manage the back-office of reservations (issuance, modification and cancellation of reservations) 
- Provide after-sales service (litigation and compensation management) 
- Manage and manage the administrative process (invoicing, written communication, travel documents) 
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. 
Concentrix is a great match if you:   - Are proficient or bilingual in French and Flemish plus an advanced level of English. Spanish is a plus 
- Are yourself With interpersonal skills, good listening skills and a sense of service 
- Have a good team spirit, a taste for challenges and challenges will come in handy on a daily basis 
- Can demonstrate good oral and written expression and an ability to adapt 
- Are an IT literate in order to easily handle our tools. 
It will be a plus 
- We will appreciate you as caring, empathetic, curious and dynamic 
- If you have previous experience as a travel agent is an asset and knowledge of GDS tools (Saber, Amadeus, Galileo) 
If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role. 
What's in it for you  In this role, we offer benefits that help you support your unique lifestyle: 
- Full-time 39 hours/week contract: Monday to Friday 9:00 to 18:00 
- Salary 21 600 euros gross/year + up to 4000 euros gross/year in bonus 
- Central location in Malaga 
- Bring-a-friend (referral) bonus opportunities 
- Full paid training on the company and the project you'll be working on 
- Career development programs, specialized courses, and language classes 
 Experience the best version of you  If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 
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