Customer Representative

hace 2 semanas

Málaga, Málaga, España Webhelp A tiempo completo

Customer Service/Support

Location

  • Málaga, Spain***
    Description:
  • In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully
    renovated facility
    in Malaga and provides service support and resolution of routine problems regarding client's products and/or services.
Reimagine your career


Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth, and "Best Company Culture," year after year.


We're on the lookout for
Dutch-speaking Customer Representative (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix + Webhelp, there's real career and personal growth potential.

In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

As a
Customer Representative on our team, you will:

  • Manage reservations (modification, cancellation, or creation of new reservations)
  • Manage the backoffice of reservations (issuance, modification and cancellation of reservations)
  • Provide aftersales service (litigation and compensation management)
  • Manage and manage the administrative process (invoicing, written communication, travel documents)
Concentrix + Webhelp is a great match if you:

  • Are proficient or bilingual in Flemish plus an advanced level of French and English,
  • Are yourself With interpersonal skills, good listening skills and a sense of service
  • Have a good team spirit, a taste for challenges and challenges will come in handy on a daily basis
  • Can demonstrate good oral and written expression and an ability to adapt
  • Are an IT literate in order to easily handle our tools.

It will be a plus
-
We will appreciate you as caring, empathetic, curious and dynamic:


  • If you have previous experience as a travel agent is an asset and knowledge of GDS tools (Saber, Amadeus, Galileo)
What's in it for you

In this role, we offer benefits that help you support your unique lifestyle:


  • Full-time 39 hours/week contract: Monday to Friday 9:00 to 18:00:
-
Salary euros gross/year + up to 4000 euros gross/month in bonus:

  • Central location in
    Malaga
  • Bringafriend (referral) bonus opportunities
  • Full paid training on the company and the project you'll be working on
  • Career development programs, specialized courses, and language classes
Reimagine the best version of you

Concentrix + Webhelp is an equal opportunity employer

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