Customer Representative

hace 1 semana


Málaga, Málaga, España Jr Spain A tiempo completo
col-wide

Job Description:
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Dutch speaking Customer Representative for their Malaga office

Position:

Customer RepresentativeLocation:
Malaga, SpainEmployment type: Full-timeRemuneration: Base salary

DUTIES AND RESPONSIBILITIES:

  • Respond to customers queries in timely and efficient manner
  • Management of reservations (modification, cancellation or creation of new reservations)
  • Manage the backoffice of reservations (issuance, modification and cancellation of reservations)
  • Aftersales service (litigation and compensation management)
  • Manage and manage the administrative process (invoicing, written communication, travel documents)
  • Ad hoc duties as assigned by Supervisor/Manager

REQUIREMENTS:

  • Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
  • Knowledge of French language will be considered as an advantage
  • Proven working experience in a customer service roles
  • Previous experience as a travel agent and knowledge of GDS tools (Saber, Amadeus, Galileo) will be considered as an advantage
  • A skilled communicator who enjoys creating personalized verbal and written communication
  • A team player who thrives in collaborating, giving and receiving feedback and lifting others up
  • Computer literate and confident using tools such as Gmail, Zendesk, Slack, etc.

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential.

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