Customer Service Representative

hace 1 semana


Málaga, Málaga, España Holidu GmbH A tiempo completo
Your future team


You will be part of the Customer Happiness team in Málaga that focuses on Bookiply, our software and service solution which helps vacation rental owners manage and distribute their properties more efficiently, on various channels.

You will handle post-booking requests received from both guests and homeowners and assist them throughout their journey.

Your role in this journey

  • You will support our customers in the booking process, with cancellations and rebookings.
  • You will communicate with our partners to provide the best customer service possible and solve all of our customers' challenges.
  • You will be the voice of the customer and transfer customer requirements & potential issues to the product team to help improve the Bookiply product every day.
  • You will play an active part in finding ways to continuously improve our customer satisfaction score.
  • You will intensively cooperate with Product, Sales and Account Management for developing guest / homeowner experience.
Your backpack is filled with

  • Fluency in Dutch or Flemish and English.
  • Friendly teamwork oriented personality and strong communication skills.
  • Customerfocused mindset with good problemsolving skills.
  • First experiences in customer service, in the hotel industry or as a sales representative are a plus.
  • Willingness to work one weekend a month (with balance days during the week or additional holidays).
Our adventure includes

  • Have an impact on the millions of people using our product every month.
  • Grow with responsibility from day 1 and develop yourself further through regular feedback, workshops and knowledge exchange.
  • Use your personal development budget and 2 extra days off to enhance your professional skills by visiting conferences, buying books, attending courses and more.
  • Connect and have fun with international, diverse and yet likeminded people at work, regular events and weekly office days with your team.
  • Get to know the world with our flexible home office policy and the opportunity to work from other local offices.
  • Go travelling for 23 vacation days + the possibility to take up to 10 unpaid vacation days with interesting discounts on our Bookiply properties.
  • Get a sneak peek at the adventure that awaits you on Instagram.
Want to travel with us?

MICHELE
Location

Malaga, Spain

  • Málaga, Málaga, España JUJUR A tiempo completo

    Position: Norwegian Customer Service RepresentativeLocation: Benalmadena (Málaga), Spain or Torrevieja (Alicante), SpainEmployment type: Full-timeRemuneration: Base salary + bonusesDUTIES AND RESPONSIBILITIES: Be the first point of contact, update contact information, collect invoice, preonboarding, booking information and related requests Maintain and...


  • Málaga, Málaga, España JUJUR A tiempo completo

    Position: Swedish Customer Service RepresentativeLocation: Benalmadena (Málaga), SpainEmployment type: Full-timeRemuneration: Base salary + bonusesDUTIES AND RESPONSIBILITIES: Be the first point of contact, update contact information, collect invoice, preonboarding, booking information and related requests Maintain and update all jobrelated administrative...


  • Málaga, Málaga, España JUJUR A tiempo completo

    Position: Portuguese + Swedish Customer Service RepresentativeLocation: Málaga, SpainEmployment type: Full-timeRemuneration: Base salary + bonusDUTIES AND RESPONSIBILITIES: Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits Use cheat sheets, guides and protocols provided...


  • Málaga, Málaga, España Webhelp A tiempo completo

    Customer Service/SupportLocation Málaga, SpainLanguage Swedish***Description:In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Malaga and provides service support and resolution of routine problems regarding client's products and/or...


  • Málaga, Málaga, España Webhelp A tiempo completo

    Customer Service/SupportLocation Málaga, SpainLanguage Swedish***Description:In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Malaga and provides service support and resolution of routine problems regarding client's products and/or...


  • Málaga, Málaga, España Webhelp A tiempo completo

    AdvisorLocation Málaga, SpainLanguage Swedish***Description:In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Malaga and provides service support and resolution of routine problems regarding client's products and/or services.Reimagine...


  • Málaga, Málaga, España Webhelp A tiempo completo

    AdvisorLocation Málaga, SpainLanguage Norwegian***Description:In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Malaga and provides service support and resolution of routine problems regarding client's products and/or services.Reimagine...


  • Málaga, Málaga, España Blu Selection A tiempo completo

    Are you interested in the banking industry? Do you want to work with helping peoplewhileworkingin an upbeat and motivating environment?If your dream is living in an interesting country while getting international career experience, thenthis job in Malagamight be for youYour responsibilities and impact as a Customer Representative will be: Responsible for...


  • Málaga, Málaga, España Blu Selection A tiempo completo

    Are you interested in the banking industry? Do you want to work with helping people while working in an upbeat and motivating environment? If your dream is living in an interesting country while getting international career experience, then this job in Malaga might be for youTasksYour responsibilities and impact as a Customer Representative will be:...


  • Málaga, Málaga, España Transcom WorldWide A tiempo completo

    Location:Spain, MalagaJob category:Customer Service Representative (CSR)Language:EnglishWhat's in it for YOU International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one; Continuous development through our internal learning platforms and external training; Endless growth opportunities: 90% of our managers and...


  • Málaga, Málaga, España Blu Selection A tiempo completo

    Are you interested in the banking industry? Do you want to work with helping people while working in an upbeat and motivating environment? If your dream is living in an interesting country while getting international career experience, then this job in Malaga might be for youTasksYour responsibilities and impact as a Customer Representative will be:...


  • Málaga, Málaga, España Blu Selection A tiempo completo

    Are you interested in the banking industry? Do you want to work with helping people while working in an upbeat and motivating environment? If your dream is living in an interesting country while getting international career experience, then this job in Malaga might be for youTasksYour responsibilities and impact as a Customer Representative will be:...


  • Málaga, Málaga, España Minacs A tiempo completo

    In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Malaga and provides service support and resolution of routine problems regarding client's products and/or services.Reimagine your career Are you looking for a career change with a...

  • Customer Service

    hace 1 semana


    Málaga, Málaga, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish speaking Customer Service & Sales Representative for their Málaga office.Position: Customer Service & Sales RepresentativeLocation: Málaga, SpainEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Log call details...


  • Málaga, Málaga, España Blu Selection A tiempo completo

    Are you interested in the banking industry? Do you want to work with helping people while working in an upbeat and motivating environment? If your dream is living in an interesting country while getting international career experience, then this job in Malaga might be for you Your responsibilities and impact as a Customer Representative will be: ...


  • Málaga, Málaga, España Blu Selection A tiempo completo

    Are you interested in the banking industry? Do you want to work with helping people while working in an upbeat and motivating environment? If your dream is living in an interesting country while getting international career experience, then this job in Malaga might be for you Your responsibilities and impact as a Customer Representative will be: ...


  • Málaga, Málaga, España Blu Selection A tiempo completo

    Are you interested in the banking industry? Do you want to work with helping people while working in an upbeat and motivating environment?If your dream is living in an interesting country while getting international career experience, then this job in Malaga might be for youTasksYour responsibilities and impact as a Customer Representative will...

  • Customer Representative

    hace 1 semana


    Málaga, Málaga, España Nordic Jobs Worldwide A tiempo completo

    Posted 05 January 2023LocationMálagaDisciplineCustomer ServiceReference36175Merete FrederiksenAre you dreaming of moving to Barcelona? We are currently looking for Customer Representative for our client in BarcelonaMain tasks Log call details onto call management systems and provide response and resolution within SLA Escalate potential service issues...


  • Málaga, Málaga, España Transcom Spain A tiempo completo

    What's in it for YOU International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one; Continuous development through our internal learning platforms and external training; Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists; Permanent fulltime...

  • Customer Representative

    hace 1 semana


    Málaga, Málaga, España Jr Spain A tiempo completo

    col-wideJob Description:David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Dutch speaking Customer Representative for their Malaga officePosition:Customer RepresentativeLocation: Malaga, SpainEmployment type: Full-timeRemuneration: Base salaryDUTIES AND RESPONSIBILITIES: Respond to customers queries in...