Guest Service Agent

hace 4 días

Barcelona, España Hilton Worldwide, Inc. A tiempo completo

Job Description - Guest Service Agent (HOT0B1PI) Work LocationsHilton Diagonal Mar Barcelona
Passeig Del Taulat 262-264
Barcelona 8019
A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.
What will I be doing?
As a Guest Service Agent, you will accept, deliver and respond to guest and management messages, enquiries and emergencies using your knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Guest Service Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient mannerAccept and deliver all messages correctly and promptly for both Guests and managementEnsure all wake up calls take place at the correct timeDemonstrate knowledge of all hotel facilities and services and use up-selling techniques to promote these offerings when appropriateHandle emergency calls immediately and relay comprehensive and accurate information, as requiredDemonstrate a high level of customer service at all timesComply with hotel security, fire regulations and all health and safety legislationAttend appropriate training courses, when requiredDemonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinityFollow company brand standardsAssist other departments, as necessaryWhat are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Positive attitude and good communication skills, especially on the telephoneCommitment to delivering a high level of customer serviceAbility to work on your own and as part of a teamCompetent level of IT proficiencyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a customer-focused industryWhat will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
DIVERSITY, EQUITY & INCLUSION IS AT THE CORE OF WHO WE ARE.
We are committed to an equitable and inclusive workforce that represents all ages, genders, sexual orientation, nationalities, ethnicities, disabilities, cultures and viewpoints. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves. Our global brands provide meeting places for people to connect, creating a welcoming environment for all.
EOE/AA/Disabled/Veterans
ScheduleFull-time
BrandHilton Hotels & Resorts
JobGuest Services, Operations, and Front Office

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