Guest Service Agent
hace 5 días
.Job Description - Guest Service Agent (HOT0B1PI)Work LocationsHilton Diagonal Mar BarcelonaPasseig Del Taulat 262-264Barcelona 8019A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.What will I be doing?As a Guest Service Agent, you will accept, deliver and respond to guest and management messages, enquiries and emergencies using your knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Guest Service Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Achieve positive outcomes from Guest queries in a timely and efficient mannerAccept and deliver all messages correctly and promptly for both Guests and managementEnsure all wake-up calls take place at the correct timeDemonstrate knowledge of all hotel facilities and services and use up-selling techniques to promote these offerings when appropriateHandle emergency calls immediately and relay comprehensive and accurate information, as requiredDemonstrate a high level of customer service at all timesComply with hotel security, fire regulations and all health and safety legislationAttend appropriate training courses, when requiredDemonstrate knowledge of all hotel services, local attractions and landmarks in the hotel vicinityFollow company brand standardsAssist other departments, as necessaryWhat are we looking for?Guest Service Agents serving Hilton brands are always working on behalf of our guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Positive attitude and good communication skills, especially on the telephoneCommitment to delivering a high level of customer serviceAbility to work on your own and as part of a teamCompetent level of IT proficiencyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience in a customer-focused industryWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it allDIVERSITY, EQUITY & INCLUSION IS AT THE CORE OF WHO WE ARE
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Guest Service Agent
hace 1 semana
Barcelona, España Hilton A tiempo completoA Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. What will I be doing? As a Guest Service Agent, you will accept, deliver and respond to guest and management messages,...
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Guest Service Agent
hace 1 semana
Barcelona, España Hilton A tiempo completoGuest Service Agent A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Guest Service Agent, you will accept, deliver and respond to guest and...
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Guest Service Agent
hace 4 días
Barcelona, España Hilton Worldwide, Inc. A tiempo completo.Job Description - Guest Service Agent (HOT0B1PI)Work Locations Hilton Diagonal Mar BarcelonaPasseig Del Taulat 262-264Barcelona 8019A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the...
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Guest Service Agent
hace 5 días
Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Description - Guest Service Agent (HOT0B1PI) Work Locations Hilton Diagonal Mar Barcelona Passeig Del Taulat 262-264 Barcelona 8019 A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the...
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Guest Service Agent
hace 6 meses
Barcelona, España Hilton A tiempo completoA Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?**As a Guest Service Agent, you will accept, deliver and respond to guest and management messages,...
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Guest Service Agent
hace 4 días
Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Description - Guest Service Agent (HOT0B1PI)Work Locations Hilton Diagonal Mar BarcelonaPasseig Del Taulat 262-264Barcelona 8019A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the...
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Guest Service Agent
hace 4 días
Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Description - Guest Service Agent (HOT0B1PI)Work Locations Hilton Diagonal Mar BarcelonaPasseig Del Taulat 262-264Barcelona 8019A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the...
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Guest Service Agent
hace 5 días
Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Description - Guest Service Agent (HOT0B1PI)Work Locations Hilton Diagonal Mar BarcelonaPasseig Del Taulat 262-264Barcelona 8019A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the...
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Guest Service Agent
hace 5 días
Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Description - Guest Service Agent (HOT0B1PI) Work LocationsHilton Diagonal Mar BarcelonaPasseig Del Taulat 262-264Barcelona 8019A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the...
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Guest Service Agent
hace 5 días
Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Description - Guest Service Agent (HOT0B1PI) Work LocationsHilton Diagonal Mar BarcelonaPasseig Del Taulat 262-264Barcelona 8019A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the...
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Guest Service Agent
hace 4 días
Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Description - Guest Service Agent (HOT0B1PI) Work LocationsHilton Diagonal Mar BarcelonaPasseig Del Taulat 262-264Barcelona 8019A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the...
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Guest Service
hace 6 meses
Barcelona, España Hilton A tiempo completoGuest Service A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?**As a Guest Service Agent, you will accept, deliver and respond to guest and management...
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Guest Service Line Agent
hace 2 semanas
Barcelona, Barcelona, España Melia Hotels International A tiempo completoJob Title: Guest Service Line AgentMeliá Hotels International is seeking a highly motivated and customer-focused Guest Service Line Agent to join our team. As a Guest Service Line Agent, you will be responsible for providing exceptional customer service to our guests, responding to their inquiries, and resolving any issues that may arise during their...
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Guest Service Line Agent
hace 2 semanas
Barcelona, Barcelona, España Melia Hotels International A tiempo completoJob Title: Guest Service Line AgentMeliá Hotels International is seeking a highly motivated and customer-focused Guest Service Line Agent to join our team. As a Guest Service Line Agent, you will be responsible for providing exceptional customer service to our guests, responding to their inquiries, and resolving any issues that may arise during their...
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Guest Service Representative
hace 2 días
Barcelona, Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Title: Guest Service AgentAt Hilton Worldwide, Inc., we are committed to delivering exceptional guest experiences across our global brands. As a Guest Service Agent, you will play a vital role in creating memorable moments for our guests.Key Responsibilities:Respond to guest inquiries and messages in a timely and efficient manner.Deliver exceptional...
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Guest Service Representative
hace 2 días
Barcelona, Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob Title: Guest Service AgentAt Hilton Worldwide, Inc., we are committed to delivering exceptional guest experiences across our global brands. As a Guest Service Agent, you will play a vital role in creating memorable moments for our guests.Key Responsibilities:Respond to guest inquiries and messages in a timely and efficient manner.Deliver exceptional...
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Guest Service Line Agent
hace 3 días
Barcelona, Barcelona, España Melia Hotels International A tiempo completoJob Title: Guest Service Line AgentMeliá Hotels International is seeking a highly motivated and customer-focused Guest Service Line Agent to join our team. As a key member of our hotel operations, you will be responsible for providing exceptional customer service to our guests through various communication channels.Responsibilities:Respond to guest...
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Guest Service Line Agent
hace 2 días
Barcelona, Barcelona, España Melia Hotels International A tiempo completoJob Title: Guest Service Line AgentMeliá Hotels International is seeking a highly motivated and customer-focused Guest Service Line Agent to join our team. As a key member of our hotel operations, you will be responsible for providing exceptional customer service to our guests through various communication channels.Responsibilities:Respond to guest...
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Guest Service Line Agent
hace 3 meses
Barcelona, España Melia Hotels International A tiempo completo**Guest Service Line Agent - ME SITGES****_"El mundo es tuyo con Meliá"_**Entrar en Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia.**MISIÓN**:El Guest Service...
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Guest Service Representative
hace 1 día
Barcelona, Barcelona, España Hilton Worldwide, Inc. A tiempo completoJob SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Hilton Worldwide, Inc. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesRespond to guest inquiries and resolve issues in a timely and...
