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Customer Care Line Manager
hace 3 meses
.Join our Movement and Champion Restaurant CultureAt TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world's favorite restaurants and the broadest community of loyal diners.Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products:TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app.At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: "Come as you are," "Dig in," and "Make it Memorable".TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.What you will do:Collaborate with HR and other departments to enhance recruitment and onboarding processes.Operational tasks, planning and team distribution for optimal service coverage.Live check on incoming customers requests: prioritization and assignation.Quality audits.Coaching & Career development.121 meetings to follow up on Specialists performance.Centralize team needs to align with other departments.Team Morale and engagement: define tactical incentives and challenges.Who you are:The ideal Customer Care Line Manager:Fluent in English, any other language is a plus (French, Italian, Spanish...)Experience in managing a Customer Care Team (at least 2 years).Customer Oriented.Highly empathetic, resilient and organized.Great communication skills.Self-motivated.Autonomous learner.Strong leader.Trust-building.Proactive problem solving mindset.Team player.Quality and efficiency focused.Great coaching skills.Flexible, adaptable for change.What we offer:An awesome team.A permanent contract (that can be useful in life).Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely).Competitive fixed salary, bonus and equity (yes, equity).Lunch vouchers available for each working day (because yes, we like to try our best restaurants).International teams and a multicultural environment spanning 10 offices across Europe.Highly inclusive working environment
