Italian Support Analyst
hace 1 semana
Must be either based in Madrid or happy to relocate to Madrid.
Strength in Trust
Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we've created a no-nonsense platform to help supercharge the global push for trust.
The Challenge
OneTrust is seeking an Italian speaking Support Analyst to join our professional services team. The Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions for the most complex and critical issues that OneTrust customers face. This position requires an outgoing, confident individual with excellent verbal and written communication skills, advanced troubleshooting skills, and an understanding of the OneTrust platform (and related technologies where appropriate).
Your Mission
Support the Consent & Preferences components of OneTrust's Privacy & DataGovernance Cloud
Provide consistently awesome multi-channel customer service toOneTrust'slive customers
Actively and accurately manage and drive to resolution a varied workload of customer support cases
Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions
Develop and maintain deep knowledge of the OneTrust platform, web and mobile technologies, and theprivacy industry, including CIPP/E & CIPM certifications
Contribute more broadly to the OneTrust support community, including creating knowledge articles and process improvements
Work independently to manage your time and commitments while meetingagreed performance levels
You Are
Fluent Italian and English speaking
Eager to learn and quick to pick up new skills
Able to work independently while still contributing to a team
Excited to find creative solutions to complex customer problems
Able to manage and prioritise a varied workload while meeting SLAs and deadlines
Focused on quality and attention to detail
Dedicated to providing a great experience and able to build a rapport with customers
Your Experience Includes
Degree, higher education qualification or 1-3 years' work experience in a similar role
2+ years' experience in core web technologies, including HTML, CSS and JavaScript
Practical experience working with and troubleshooting software & web services
Ability to effectively communicate complex information in accessible language
Experience working with tag management systems (Google Tag Manager, Adobe Launch, Tealium)
Familiarity with integrations & APIs
Bonus points
Familiarity with mobile application development frameworks for Android / iOS
Benefits
As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, remote or hybrid workplace flexibility, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Our Commitment to You
When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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