Support Analyst

hace 4 días

Madrid, Madrid, España Western Union A tiempo completo

Support Analyst (L1/L2 - Ping Identity) – Madrid, Spain

Would you like work on a massively global scale with a FinTech company that is poised to revolutionize the industry? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Support Analyst.

Hybrid Work Model

Western Union powers your pursuit.

In this role, you will be responsible for providing L1/L2 support, onboarding new applications, troubleshooting, triaging incidents.

Role Responsibilities

  • As a Support Analyst, you will support the Customer Identity and Access Management (CIAM) team.
  • You will be responsible for activities that include incident management, troubleshooting issues in Ping Directory and PingOne MFA, enabling MFA for user profiles, modifying user profile attributes in Ping APIs.
  • Profile deletion/cleanup for applications across the business, analyzing logs for user profiles in Kibana, Splunk, and PingOne.
  • Overall monitoring and health checks on environments.
  • Ticket triage and management.
  • This role proactively identifies degradations in service and makes decisions in responding to and solving incidents.

Role Requirements

  • Minimum 4 year of hands-on experience in an information security role and 1 year experience with Identity Access Management required.
  • 1 year of experience with Ping Identity preferred.
  • Able to think logically and analytically in a problem-solving environment.
  • Demonstrated problem solving skills and the ability to work collaboratively with other departments to resolve issues.
  • Ability to self-direct and work independently.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company — transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers' experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at .

Our Hybrid Work Model (Hybrid)

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Spain specific benefits include:

  • 25 days annual leave – plus 10 public holidays
  • Comprehensive life & medical cover – including dependents.
  • Contributory pension plan
  • Preventative Care Assistance program

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-LP #LI-Hybrid

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.


  • Customer Support Business Analyst

    hace 2 semanas

    Madrid, Madrid, España Cegid A tiempo completo

    Cegid es líder europeo en soluciones de gestión empresarial en la nube para los sectores financiero (tesorería, fiscal, ERP), de recursos humanos (nóminas, gestión del talento), CPA, minorista y empresarial. En el cambiante mundo actual, Cegid y sus 4.400 empleados hacen posible ayudando a sus clientes a liberar su potencial gracias a soluciones...

  • Customer Support Business Analyst

    hace 2 semanas

    Madrid, Madrid, España Cegid A tiempo completo

    Cegid es líder europeo en soluciones de gestión empresarial en la nube para los sectores financiero (tesorería, fiscal, ERP), de recursos humanos (nóminas, gestión del talento), CPA, minorista y empresarial. En el cambiante mundo actual, Cegid y sus 4.400 empleados hacen posible ayudando a sus clientes a liberar su potencial gracias a soluciones...

  • Customer Support Business Analyst

    hace 2 semanas

    Madrid, Madrid, España Cegid A tiempo completo

    Cegid es líder europeo en soluciones de gestión empresarial en la nube para los sectores financiero (tesorería, fiscal, ERP), de recursos humanos (nóminas, gestión del talento), CPA, minorista y empresarial. En el cambiante mundo actual, Cegid y sus 4.400 empleados hacen posible ayudando a sus clientes a liberar su potencial gracias a soluciones...

  • Customer Support Business Analyst

    hace 4 semanas

    Madrid, Madrid, España Cegid A tiempo completo

    Cegid es líder europeo en soluciones de gestión empresarial en la nube para los sectores financiero (tesorería, fiscal, ERP), de recursos humanos (nóminas, gestión del talento), CPA, minorista y empresarial. En el cambiante mundo actual, Cegid y sus 4.400 empleados hacen posible ayudando a sus clientes a liberar su potencial gracias a soluciones...

  • Customer Support Business Analyst

    hace 4 semanas

    Madrid, Madrid, España Cegid A tiempo completo

    Cegid es líder europeo en soluciones de gestión empresarial en la nube para los sectores financiero (tesorería, fiscal, ERP), de recursos humanos (nóminas, gestión del talento), CPA, minorista y empresarial. En el cambiante mundo actual, Cegid y sus 4.400 empleados hacen posible ayudando a sus clientes a liberar su potencial gracias a soluciones...

  • Analyst - It Product Support

    hace 2 semanas

    Madrid, Madrid, España Marsh & Mclennan Companies A tiempo completo

    Analyst - IT Product Support page is loaded Analyst - IT Product Support Apply remote type Hybrid locations Madrid - Castellana time type Full time posted on Posted 2 Days Ago job requisition id R_267629 Company:MercerDescription:Helps to investigate, triage, diagnose and resolve issues, working with clients (primarily internal, occasionally external), other...

  • Analyst - It Product Support

    hace 2 semanas

    Madrid, Madrid, España Marsh & Mclennan Companies A tiempo completo

    Analyst - IT Product Support page is loaded Analyst - IT Product Support Apply remote type Hybrid locations Madrid - Castellana time type Full time posted on Posted 2 Days Ago job requisition id R_267629 Company: Mercer Description: Helps to investigate, triage, diagnose and resolve issues, working with clients (primarily internal, occasionally external),...

  • Corporate Support Analyst

    hace 2 semanas

    Madrid, Madrid, España BMIND A tiempo completo

    En JAKALA IBERIA seguimos creciendo:En JAKALA IBERIA no paramos de crecer. Cada semana contamos con nuevas oportunidades que cubrir y, en esta ocasión, buscamos un Corporate Support Analyst para dar soporte en recepción y al equipo de Corporate en tareas administrativas.Con tu incorporación al equipo de Corporate podrás crecer de la mano de grandes...

  • Analyst - It Product Support

    hace 2 semanas

    Madrid, Madrid, España Marsh & Mclennan Companies A tiempo completo

    Analyst - IT Product Support page is loadedAnalyst - IT Product SupportApplyremote typeHybridlocationsMadrid - Castellanatime typeFull timeposted onPosted 2 Days Agojob requisition idR_267629Company: Mercer Description:Helps to investigate, triage, diagnose and resolve issues, working with clients (primarily internal, occasionally external), other IT...

  • Italian Support Analyst

    hace 2 semanas

    Madrid, Madrid, España Endeavor A tiempo completo

    Must be either based in Madrid or happy to relocate to Madrid.Strength in Trust Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we've created a no-nonsense platform to help supercharge the global push...

  • Application Support Analyst

    hace 2 semanas

    Madrid, Madrid, España Enverus Holdings, Inc. A tiempo completo

    Application Support AnalystWhy YOU want this positionEnverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive production and investment strategies, enable best practices for energy and commodity...

  • Customer Support Analyst

    hace 2 semanas

    Madrid, Madrid, España Enverus A tiempo completo

    Customer Support AnalystWhy YOU want this positionEnverus has expanded its solutions in Power & Renewables with the addition of RatedPower. A high growth start up, RatedPower's technology expands our portfolio of solutions in solar with its cloud-based software that automates and optimizes the feasibility study, analysis, design and engineering of solar...

  • Customer Support Business Analyst

    hace 2 semanas

    Madrid, Madrid, España Cegid A tiempo completo

    Cegid es líder europeo en soluciones de gestión empresarial en la nube para los sectores financiero (tesorería, fiscal, ERP), de recursos humanos (nóminas, gestión del talento), CPA, minorista y empresarial. En el cambiante mundo actual, Cegid y sus 4.400 empleados hacen posible ayudando a sus clientes a liberar su potencial gracias a soluciones...

  • Technical Analyst 1-support

    hace 2 semanas

    Madrid, Madrid, España Oracle A tiempo completo

    Technical Analyst 1-Support-22000D71Applicants are required to read, write, and speak the following languages: English, SpanishPreferred QualificationsThis posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service Delivery (CCSD):The position requires working on shifts 365x7x2It's mandatory to speak...

  • Customer Support Business Analyst

    hace 2 semanas

    Madrid, Madrid, España Cegid A tiempo completo

    Cegid es líder europeo en soluciones de gestión empresarial en la nube para los sectores financiero (tesorería, fiscal, ERP), de recursos humanos (nóminas, gestión del talento), CPA, minorista y empresarial. En el cambiante mundo actual, Cegid y sus 4.400 empleados hacen posible ayudando a sus clientes a liberar su potencial gracias a soluciones...

  • Business Support Analyst

    hace 2 semanas

    Madrid, Madrid, España Sg Tech A tiempo completo

    Desde Serviguidetech buscamos incorporar un perfil como Business Support Analyst para apoyar el negocio de GDF, ventas de préstamos y PDM, gestionando y coordinando la distribución de préstamos sindicados corporativos, financiación de proyectos y adquisiciones y acuerdos de financiación apalancada.Administraras una cartera importante de operaciones de...

  • IT Support Analyst

    hace 2 semanas

    Madrid, Madrid, España Krell Consulting A tiempo completo

    Sistemas- CAU/SOPORTE/HELPDESK/OPERADORES- hace 3 horasDescripción: Nos encontramos en la búsqueda de un IT Support Analyst para trabajar con uno de nuestros clientes, con contratación inicial con KRELLPERFIL DESEADO: Entre 1 y 2 años de experiência en un puesto similar, analizando y solucionando incidencias informáticas Nível alto de inglés (C1)...

  • Distribution Support Analyst

    hace 2 semanas

    Madrid, Madrid, España Crédit Agricole CIB A tiempo completo

    Description du poste Type de métier Types de métiers Crédit Agricole S.A. - Financement et Investissement Types de métier complémentaires Types de métiers Crédit Agricole S.A. - Analyse financière et économique Types de métiers Crédit Agricole S.A. - Finances / Comptabilité / Contrôle de gestion Intitulé du poste Distribution...

  • Tech/services Support Analyst

    hace 2 semanas

    Madrid, Madrid, España Novasyte A tiempo completo

    Location: Lisbon, PortugalRole:As Tech/Services Support Analyst, your role would typically involve providing technical support and assistance to end-users, customers, or internal teams within the organization. The role will involve troubleshooting software or hardware issues, assisting with system configurations, managing user accounts, and resolving...

  • Web Analyst

    hace 2 semanas

    Madrid, Madrid, España Semrush A tiempo completo

    Web Analyst (Analytics Infrastructure Team)Analytics location_on Remote: SpainHi thereWe are Semrush, a global IT company developing our own product – a platform for digital marketers. New stars are born here, so don't miss your chance.This is our Web Analyst role for those who want to turn ideas into reality and participate in improving Semrush's...