30/6/2024 Italian Support Analyst
hace 5 días
.Must be either based in Madrid or happy to relocate to Madrid.Strength in TrustOur goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we've created a no-nonsense platform to help supercharge the global push for trust.The ChallengeOneTrust is seeking an Italian speaking Support Analyst to join our professional services team. The Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions for the most complex and critical issues that OneTrust customers face. This position requires an outgoing, confident individual with excellent verbal and written communication skills, advanced troubleshooting skills, and an understanding of the OneTrust platform (and related technologies where appropriate).Your Mission- Support the Consent & Preferences components of OneTrust's Privacy & DataGovernance Cloud- Provide consistently awesome multi-channel customer service toOneTrust'slive customers- Actively and accurately manage and drive to resolution a varied workload of customer support cases- Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions- Develop and maintain deep knowledge of the OneTrust platform, web and mobile technologies, and theprivacy industry, including CIPP/E & CIPM certifications- Contribute more broadly to the OneTrust support community, including creating knowledge articles and process improvements- Work independently to manage your time and commitments while meetingagreed performance levelsYou Are- Fluent Italian and English speaking- Eager to learn and quick to pick up new skills- Able to work independently while still contributing to a team- Excited to find creative solutions to complex customer problems- Able to manage and prioritise a varied workload while meeting SLAs and deadlines- Focused on quality and attention to detail- Dedicated to providing a great experience and able to build a rapport with customersYour Experience Includes- Degree, higher education qualification or 1-3 years' work experience in a similar role- 2+ years' experience in core web technologies, including HTML, CSS and JavaScript- Practical experience working with and troubleshooting software & web services- Ability to effectively communicate complex information in accessible language- Experience working with tag management systems (Google Tag Manager, Adobe Launch, Tealium)- Familiarity with integrations & APIsBonus points- Familiarity with mobile application development frameworks for Android / iOSBenefitsAs an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office
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Italian Support Analyst
hace 6 días
Madrid, España Endeavor A tiempo completo.Must be either based in Madrid or happy to relocate to Madrid. Strength in Trust Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we've created a no-nonsense platform to help supercharge the global push...
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Italian Support Analyst
hace 6 días
Madrid, España Endeavor A tiempo completo.Must be either based in Madrid or happy to relocate to Madrid.Strength in TrustOur goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we've created a no-nonsense platform to help supercharge the global push...
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Italian Support Analyst
hace 2 semanas
Madrid, Madrid, España Endeavor A tiempo completoMust be either based in Madrid or happy to relocate to Madrid.Strength in Trust Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we've created a no-nonsense platform to help supercharge the global push...
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Italian Support Analyst
hace 1 mes
Madrid, España Endeavor A tiempo completoMust be either based in Madrid or happy to relocate to Madrid.Strength in Trust Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we've created a no-nonsense platform to help supercharge the global push...
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hace 3 semanas
Madrid, España Novasyte A tiempo completoLocation: Lisbon, Portugal Role: As Tech/Services Support Analyst, your role would typically involve providing technical support and assistance to end-users, customers, or internal teams within the organization. The role will involve troubleshooting software or hardware issues, assisting with system configurations, managing user accounts, and resolving...
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Italian Support Analyst
hace 1 semana
Madrid, España Endeavor A tiempo completoMust be either based in Madrid or happy to relocate to Madrid.Strength in Trust Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we've created a no-nonsense platform to help supercharge the global push...
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