German Sales Team Leader/ Supervisor

hace 1 mes


Valencia, España Cross Border Talents A tiempo completo

- Monitor and report team performance- Give agents feedback on their individual performance and motivate team members- Keep track of each agent's training- Participate in the recruitment process close to the HR Department- Organize and optimize shifts- Ensure processes and procedures are up to date and adhered to, and take overflow calls/tickets- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems, and provide response and resolution within SLA- Guide on selling techniques for complex outbound driven sales- Maintain knowledge and expertise associated with applications specific to individual customersRequirements Are bilingual or proficient in German plus advanced level of EnglishAre talented at grasping situations with many stakeholders and team membersHave excellent communication skillsHave previous experienceCan implement and manage changeHave a high customer care orientationAre able to develop personal and professional skillsHave IT knowledge and skillsHave business knowledge and a commercial driveHave working knowledge of IT platforms, equipment, and applications: Windows/MS Office/internet configurationEnjoy facing challenges and overcoming obstaclesContract Details - Full-time contract, 39 hours/week: Monday to Friday 8:30-17:30
- Friends hunting (referral) bonus
- Great office location in Barcelona
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the International Mobility Program

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