Supervisor - German - Valencia
hace 4 meses
Position: German Supervisor
Location: Valencia, Spain
Employment type: Full-time
**DUTIES AND RESPONSIBILITIES**:
- Monitor and report team performance
- Give agents feedback on their individual and motivate team members
- Keep track of each agent’s training
- Participate in the recruitment process close to HR Department
- Organize and optimize shifts
- Make sure processes and procedures are up to date and adhered to take overflow calls / tickets
- Guide on selling techniques for complex outbound driven sales
**REQUIREMENTS**:
- Native/fluent in German, both oral and written. Fluent in English (at least B2 level). Fluency in another language (Spanish) is a plus
- Talented to grasp a situation with many stakeholders and team members
- Have excellent communication skills
- Have similar professional experience
- Ability to implement and manage change
- Have a high customer care orientation
- Poses project management skills
- Ability to develop personal and professional skills
- Have IT knowledge and skills
- Have business knowledge and are commercial drive
- Have fun facing challenges and overcoming unbeatable obstacles
**OFFER**:
- Indefinite contract
- Full-time 39 hours/week contract: Monday to Friday 8:30 to 17:30
- Office in the center of Valencia
- Performance bonus
- Fully paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
- Relocation support
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