German Speaking Call Centre Supervisor
hace 2 días
**German Speaking Supervisor - Call Centre**
**Valencia, Spain**
**Basic Gross Salary €32,500 per year + bonus up to €4,000 a year + other excellent bonuses**
**Primary functions**
- Ensure team achieves the agreed Service Levels + Revenue target
- Organize recurrent governance model with your customers to review the service levels
- Provide performance statistics and reporting to the customer as required.
- Ensure the introduction and transfer of best practices including but not limited to recruitment, reporting, motivation, staff retention, training, escalation.
- Build strong productive working relationships with your customers and their management teams.
- Manage performance of direct reports through the use of appraisals, objective setting, training, development and performance improvement plan
- Manage all disciplinary issues effectively
- Hold regular team meetings and ensure regular communication to motivate the staff
**Knowledge & key skills**:
**Essential**
- Strong sales and pipeline management skills.
- Operational / business management experience
- Strong people management skills - interpersonal skills, appraisal skills, interviewing skills
- Ability to work alone, under pressure and to deadlines
- Ability to implement and manage change
- Excellent communication skills at all levels
- Excellent decision making/problem solving skills
- Demonstrable management experience within outsourced service delivery environment
- Native German Language and fluent English
- Follow the security rules of the company
- Ability to motivate, encourage and coach others to develop strong relationship-building and sales skills
- Familiar with business processes, tools and CRM systems
**Desirable**
- Additional Language Skills (Spanish)
- Previous international experience
- Educated to degree level or above
- Business knowledge and commercial awareness
** Please note this role doesn't allow working from other locations other than that stated in the advert.**
**Salary**: 32,500.00€ - 36,500.00€ per year
**Experience**:
- Call Centre Team Lead: 1 year (required)
**Language**:
- German (required)
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