Empleos actuales relacionados con Digital Customer Engagement Manager - Barcelona - SAP
-
Customer Engagement Manager
hace 1 semana
Barcelona, Barcelona, España EQS Group A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Engagement Manager - Digital to join our team at EQS Group. As a key member of our Customer Engagement Team, you will play a crucial role in delivering exceptional customer experiences through digital interactions.Key ResponsibilitiesDevelop and execute targeted email campaigns to nurture customer...
-
Customer Engagement Manager
hace 1 semana
Barcelona, Barcelona, España EQS Group A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Engagement Manager - Digital to join our team at EQS Group. As a key member of our Customer Engagement Team, you will play a crucial role in delivering exceptional customer experiences through digital interactions.Key ResponsibilitiesDevelop and execute targeted email campaigns to nurture customer...
-
Digital Customer Engagement Manager
hace 3 semanas
Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleThe Digital Customer Engagement Manager is a key position within the SAP Enterprise Cloud Services team, responsible for delivering exceptional customer experiences across the European region. This role requires a strong technical background in SAP Basis, ERP modules, and cloud infrastructure, as well as excellent communication and...
-
Digital Customer Engagement Manager
hace 3 semanas
Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleThe Digital Customer Engagement Manager is a key position within the SAP Enterprise Cloud Services team, responsible for delivering exceptional customer experiences across the European region. This role requires a strong technical background in SAP Basis, ERP modules, and cloud infrastructure, as well as excellent communication and...
-
Barcelona, España Galderma A tiempo completo.DescriptionThe Senior Manager, Customer Engagement Technology will lead the discovery, implementation, adoption, and continuous improvement of our Customer and MarTech (SalesForce) Platforms and other customer engagement technology and digital applications and services that enable best of breed Digital Initiatives and Marketing Automation for our marketing...
-
Digital Customer Engagement Manager
hace 3 semanas
Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our Client Delivery Engagement Shared Services unit, you will play a critical role in helping our customers adopt the S/4H Private Cloud solution seamlessly and effectively.Key ResponsibilitiesDrive sales to delivery handover and...
-
Digital Customer Engagement Manager
hace 3 semanas
Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our Client Delivery Engagement Shared Services unit, you will play a critical role in helping our customers adopt the S/4H Private Cloud solution seamlessly and effectively.Key ResponsibilitiesDrive sales to delivery handover and...
-
Senior Digital Customer Engagement Manager
hace 2 semanas
Barcelona, Barcelona, España Sap A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and ensuring seamless adoption of our SAP Cloud solutions.Key ResponsibilitiesDrive sales to delivery handover and customer...
-
Senior Digital Customer Engagement Manager
hace 2 semanas
Barcelona, Barcelona, España Sap A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and ensuring seamless adoption of our SAP Cloud solutions.Key ResponsibilitiesDrive sales to delivery handover and customer...
-
Digital Customer Engagement Manager
hace 2 semanas
Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleThe Digital Customer Engagement Manager plays a critical role in ensuring seamless adoption of SAP's S/4HANA Private Cloud solution by customers. This position is responsible for end-to-end virtual customer engagement and delivery of contractual agreements and services for SAP Cloud Customers.Key ResponsibilitiesDrive sales to delivery handover...
-
Digital Customer Engagement Manager
hace 2 semanas
Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleThe Digital Customer Engagement Manager plays a critical role in ensuring seamless adoption of SAP's S/4HANA Private Cloud solution by customers. This position is responsible for end-to-end virtual customer engagement and delivery of contractual agreements and services for SAP Cloud Customers.Key ResponsibilitiesDrive sales to delivery handover...
-
Senior Digital Customer Engagement Manager
hace 2 semanas
Barcelona, Barcelona, España Sap A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our Client Delivery Engagement Shared Services unit, you will play a critical role in ensuring seamless adoption of our S/4HANA Private Cloud solution by customers.Key ResponsibilitiesDrive sales to delivery handover and...
-
Senior Digital Customer Engagement Manager
hace 2 semanas
Barcelona, Barcelona, España Sap A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our Client Delivery Engagement Shared Services unit, you will play a critical role in ensuring seamless adoption of our S/4HANA Private Cloud solution by customers.Key ResponsibilitiesDrive sales to delivery handover and...
-
Digital Customer Engagement Lead
hace 3 semanas
Barcelona, Barcelona, España Brambles A tiempo completoJob Summary:The Digital Customer Engagement Lead will be responsible for developing and executing online communication strategies to enhance customer engagement and satisfaction. This role will focus on leveraging digital platforms to deliver consistent, high-quality communication and ensuring a seamless customer experience across all online touchpoints.Key...
-
Digital Customer Engagement Lead
hace 3 semanas
Barcelona, Barcelona, España Brambles A tiempo completoJob Summary:The Digital Customer Engagement Lead will be responsible for developing and executing online communication strategies to enhance customer engagement and satisfaction. This role will focus on leveraging digital platforms to deliver consistent, high-quality communication and ensuring a seamless customer experience across all online touchpoints.Key...
-
Digital Customer Engagement Manager
hace 3 semanas
Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleThe Digital Customer Engagement Manager is a key position within the SAP Enterprise Cloud Services team, responsible for delivering exceptional customer experiences across the European region. This role requires a strong technical background in SAP Basis, ERP modules, and cloud infrastructure, as well as excellent communication and...
-
Digital Customer Engagement Manager
hace 3 semanas
Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleThe Digital Customer Engagement Manager is a key position within the SAP Enterprise Cloud Services team, responsible for delivering exceptional customer experiences across the European region. This role requires a strong technical background in SAP Basis, ERP modules, and cloud infrastructure, as well as excellent communication and...
-
Digital Customer Engagement Manager
hace 3 semanas
Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our Client Delivery Engagement Shared Services unit, you will play a critical role in ensuring seamless adoption of the S/4H Private Cloud solution by our customers.Key ResponsibilitiesDrive sales to delivery handover and customer...
-
Digital Customer Engagement Manager
hace 3 semanas
Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our Client Delivery Engagement Shared Services unit, you will play a critical role in ensuring seamless adoption of the S/4H Private Cloud solution by our customers.Key ResponsibilitiesDrive sales to delivery handover and customer...
-
Senior Manager, Customer Engagement Technologies
hace 3 semanas
Barcelona, Barcelona, España Galderma Services Spain, S.L. A tiempo completo**Job Summary**The Senior Manager, Customer Engagement Technologies will lead the discovery, implementation, adoption, and continuous improvement of our Customer and MarTech (SalesForce) Platforms and other customer engagement technology and digital applications and services that enable best of breed Digital Initiatives and Marketing Automation for our...
Digital Customer Engagement Manager
hace 3 meses
Press Tab to Move to Skip to Content Link
Digital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now
The charter of Private Cloud Customer Centre is to ensure seamless adoption of the new RISE SAP S/4HANA Private Cloud Edition solution by customers through a Shared Services model. This Shared Services unit shall ensure an innovative and standardized digital approaches towards managed services delivery of contracted responsibilities towards the customers, by focusing on scalability and resilience.
What you'll do The Digital Customer Engagement Manager (dCEM) is responsible for E2E virtual customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables. This role is to serve the European customers and therefore requires the candidate to perform in European time-zone.
Drives Sales to delivery handover and customer onboarding, covering all technical and project aspects like IP ranges, Load Balancer setup requirements, VPN networks and more.
Support tickets handling, bridging customer queries and requirements from technical operations team.
Ensures periodic service reviews to track the service quality across a range of customers.
Orchestrates the overall service delivery according to agreed SLAs and KPIs.
Supports customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.
Proactive ticket monitoring, handling and issue resolution for customers with regular and transparent communication.
Supports de-escalations of critical customer situations & reviews SLA service credit cases.
Contributes to customer Go-Lives, Release Upgrade and maintenance activities.
Executes and supports problem management and continuous improvement.
Supports customer satisfaction surveys & commercial change requests.
Contributes to the liaison with different SAP stakeholders e.g. Sales, Presales, Renewals teams, esp. Customer success partner involved in the accounts, to ensure customer success.
Work in European time-zone.
What you'll bring Engineering graduate with 3+ years of work experience as a SAP technical consultant in a customer facing/supporting role (IT services in Cloud environment, consulting, IT BASIS support).
Strong knowledge of SAP Basis, SAP ERP modules and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.
Strong hands-on experience with SAP Basis activities, technical support in Cloud environments esp. with hyperscalers, OS/DB migration SAP release upgrades and infrastructure updates for cloud customers.
Technical and application expertise for different cloud solutions (S/4HANA or another private cloud)
Database Administrator ->provides professional expertise and practical assistance in terms of database system management and IT data use in order for them to comply with the IT requirements at any time throughout lifecycle, pursuant to the defined quality criteria
Good understanding of infrastructure operations & processes and understanding of escalation handling and procedures.
Experienced in working with cross-cultural and cross-functional teams or individuals
Meet the team The SAP Enterprise Cloud Services (ECS) is building the bridge for SAP customers towards cloud, closely helping them through this transformation. One of the main tasks ECS is offering and providing real-time cloud platform operation, infrastructure and managed services focusing on fast time-to-value at reduced cost and risk. The mission of the Client Delivery Engagement Shared Services unit in ECS is to help our customers adopt the S/4H Private Cloud solution seamlessly and effectively, using standardized and automated delivery approaches by a scalable team engagement and technical roles.
We build breakthroughs together SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: ******
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 386798 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
Job Segment: SAP, ERP, Cloud, DBA, Database, Technology
Select how often (in days) to receive an alert:
Select how often (in days) to receive an alert:
#J-18808-Ljbffr
