Technical Support Executive
hace 2 meses
.Job DescriptionThe Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva and Dow Jones Risk & Compliance.You will find that we are a collaborative group, focused on delivering excellence during every customer interaction.We encourage anyone that wants to join us in our mission to apply.Technical Support Executive -Based in : BarcelonaReports to : Supervisor of Technical SupportPosition Summary Statement :Provide support for Dow Jones destination and Integration products. As a Technical Support Representative, you'll represent Dow Jones as you manage and resolve complex technical issues from customers who are using our destination sites and feed related products.Key Responsibilities / Accountabilities :Provide technical assistance, guidance, and customer service to our global customers and sales organization.Act as liaison for partners or integrators during installation / implementation of Dow Jones Factiva products and solutions.Develop and maintain documentation needed by support staff, including troubleshooting steps, installation instructions, new tools overviews, and contact lists.Attend and implement product and customer service training programs.Perform investigation and analysis to solve problems and escalate issues to product management and development.Notify management and customers of platform or product troubles through a tiered notification and escalation process.Responsible for the effectiveness, quality and timeliness of trouble resolution, quality of service and implementation success, also services Tier 1 agreements.Responsible to help with coverage for other regions or for any on call or weekend duties.Key Relationships Internally and Externally :Work with technical support global staff and other departments within customer service to resolve customer problems.Work closely with the various Systems / Technology / Development groups, including Dow Jones Global Operations, Product Development Group, Product Testing Group, Email Dissemination Server Group, Information Technology and other key departments within Dow Jones as needed.Work in conjunction with Dow Jones Sales and Consulting organizations.Direct relationship with Enterprise champions, key business owners, and technical Owners (System Administrators, Developers, Consultants) at major corporations.QUALIFICATIONS :RequiredAbility to follow documented troubleshooting steps and accurately log interactions into the corporate CRM. (Past experience with is a plus)Knowledge of networking or communication protocols including HTTP, FTP, and other common protocols
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Technical Support Executive
hace 6 meses
Barcelona, España Dow Jones A tiempo completoThe Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron’s,...
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Technical Support Executive
hace 1 mes
Barcelona, España Dow Jones A tiempo completoJob Description The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...
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Technical Support Executive
hace 2 meses
Barcelona, España Dow Jones A tiempo completoJob Description The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...
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Technical Support Executive
hace 2 meses
Barcelona, España Dow Jones A tiempo completoJob Description The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...
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Technical Support Executive
hace 4 meses
Barcelona, España Dow Jones A tiempo completoJob DescriptionThe Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...
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Technical Support Executive
hace 6 meses
Barcelona, España Dow Jones A tiempo completoJob Description : The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall...
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French Technical Support Advisor
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French Technical Support Advisor
hace 4 meses
Barcelona, España Technical Concept Gmbh A tiempo completoReference: WESPYou need an EU passport to applyWe offer Performance bonuses Paid training and education Relocation package (flight ticket and one month accommodation) Discount on gym membership Potentially Spanish lessons Development opportunities (get promoted within the company) Public health insurance Social activities: strolling around the city, hiking,...
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French Technical Support Advisor
hace 3 meses
Barcelona, España Technical Concept Gmbh A tiempo completoReference: WESPYou need an EU passport to apply We offer Performance bonuses Paid training and education Relocation package (flight ticket and one month accommodation) Discount on gym membership Potentially Spanish lessons Development opportunities (get promoted within the company) Public health insurance Social activities: strolling around the city, hiking,...
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French Technical Support Advisor
hace 4 meses
Barcelona, España Technical Concept Gmbh A tiempo completoReference: WESPYou need an EU passport to applyWe offer Performance bonusesPaid training and educationRelocation package (flight ticket and one month accommodation)Discount on gym membershipPotentially Spanish lessonsDevelopment opportunities (get promoted within the company)Public health insuranceSocial activities: strolling around the city, hiking, team...
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French Technical Support Advisor
hace 1 mes
Barcelona, España Technical Concept GmbH A tiempo completoReference: WESP You need an EU passport to apply We offer Performance bonuses Paid training and education Relocation package (flight ticket and one month accommodation) Discount on gym membership Potentially Spanish lessons Development opportunities (get promoted within the company) Public health insurance Social activities: strolling around the...
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Executive Support Specialist
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Executive Support Specialist
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Servicenow Technical Support
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Servicenow Technical Support
hace 10 horas
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Executive Assistant for Architectural Support
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Executive Support Specialist
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Sales Executive Support
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Technical Support Specialist
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Barcelona, Barcelona, España Dow Jones A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Dow Jones in Barcelona. As a Technical Support Specialist, you will provide exceptional support for our destination and integration products, resolving complex technical issues for our customers.
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Technical Support Specialist
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