Service Delivery Manager
hace 2 meses
.Service Delivery ManagerDepartment: SupportEmployment Type: Full TimeLocation: MadridReporting To: Cristobal Ramos PerezDescriptionSabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.Sabio provides expertise and solutions that our customers need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration. At Sabio Group we are looking for an exceptionally driven and experienced Service Delivery Manager to join our Support department.Key ResponsibilitiesResponsible for the delivery of contact center service to one or multiple clients.Ensuring the compliance of the SLAs agreed with the clients.Follow the KPI that ensure a positive guidance of the delivered service.Taking the necessary leadership to promote a positive sentiment on the client side related to the Managed Services Technical team performance.Support the sales organization, providing expert advice in technical aspects of complex Managed Services deals.Possibility of Line management of some of the Managed Services technical experts.Skills, Knowledge & ExpertiseFinancialStrong understanding of the Managed Services financial performance versus budget and forecast.Strong understanding of staff utilization, cost of service per contract/technology and where the business should be taking action to grow and optimize.PeopleMaintaining effective working relationships across the Group.Keep employees motivated with a credible plan, set of objectives, career development and performance reviews.CustomersStrong skills of stakeholders' management, under good and bad conditions.Promote service improvement, quality and client retention.Build a truly trust relationship with the client.Technical skills:Experience with technologies and tools used in the Contact Center cloud environment, especially Genesys Cloud platform.Competencies & BehavioursDegree in ICT (Computer Science, Telecommunications).Knowledge and experience with contact centre technologies and applications.Knowledge and experience with ticketing tools (Remedy, ServiceNow).Knowledge and experience with operations management methodologies: ITIL.Responsibility.Proactivity.Leadership.Teamwork.Job BenefitsThis is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company.Benefits may include:Pension SchemeRemote/Flexible workLife insurancePrivate healthcare25 days paid holiday a yearPlus many more (Benefits are dependant on your base location.)The Small PrintStrictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee
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Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Wohn-Service-Team A tiempo completoService Manager Job DescriptionAt Serco, we are seeking an experienced and dynamic Service Manager to join our team at the European Space Astronomy Centre (ESAC) in Madrid, Spain.Key Responsibilities:Service Management: Maintain the Service Management Plan and management deliverables, in accordance with ESA Frame Contract 2 (EFC2) SCO Management Requirements...
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Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Wohn-Service-Team A tiempo completoService Manager Job DescriptionAt Serco, we are seeking an experienced and dynamic Service Manager to join our team at the European Space Astronomy Centre (ESAC) in Madrid, Spain.Key Responsibilities:Service Management: Maintain the Service Management Plan and management deliverables, in accordance with ESA Frame Contract 2 (EFC2) SCO Management Requirements...
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Service Delivery Manager
hace 1 semana
Madrid, Madrid, España Wtw A tiempo completoService Delivery ManagerThe Service Delivery Manager is responsible for overseeing the delivery of high-quality services to customers. This role involves coordinating vendor service teams, implementing efficient processes, and ensuring customer satisfaction. The Service Delivery Manager will be responsible for ensuring the availability, performance, and...
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Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España British Airways Plc A tiempo completoJob Title: Service Delivery ManagerAt British Airways Plc, we're seeking a highly skilled Service Delivery Manager to join our team. As a key member of our IT organization, you will be responsible for ensuring the stability, performance, and uptime of our IT estate, as well as driving close alignment between technology and business functions.Key...
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Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España British Airways Plc A tiempo completoJob Title: Service Delivery ManagerAt British Airways Plc, we're seeking a highly skilled Service Delivery Manager to join our team. As a key member of our IT organization, you will be responsible for ensuring the stability, performance, and uptime of our IT estate, as well as driving close alignment between technology and business functions.Key...
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Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Erni Spain A tiempo completoService Delivery ManagerAt ERNI, we're looking for a skilled Service Delivery Manager to lead our customer relationship management and ITIL-based process management for cutting-edge contact center solutions. As a key member of our team, you'll be responsible for providing and developing cost-effective IT services that contribute to our company's service...
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Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Erni Spain A tiempo completoService Delivery ManagerAt ERNI, we're looking for a skilled Service Delivery Manager to lead our customer relationship management and ITIL-based process management for cutting-edge contact center solutions. As a key member of our team, you'll be responsible for providing and developing cost-effective IT services that contribute to our company's service...
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Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Sabio Group A tiempo completoService Delivery ManagerSabio Group is seeking an experienced Service Delivery Manager to join our Support department. As a key member of our team, you will be responsible for delivering exceptional contact center services to our clients, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Key...
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Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Sabio Group A tiempo completoService Delivery ManagerSabio Group is seeking an experienced Service Delivery Manager to join our Support department. As a key member of our team, you will be responsible for delivering exceptional contact center services to our clients, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Key...
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Service Delivery Manager
hace 4 semanas
Madrid, España British Airways Plc A tiempo completo.CargoLooking for a challenge in one of the world's largest airfreight logistics organisations?At IAG Cargo, we're in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche.As the logistics and...
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Application Service Delivery Manager
hace 2 semanas
Madrid, Madrid, España Sgs A tiempo completoJob Title: Application Service Delivery ManagerSgs is seeking a highly skilled Application Service Delivery Manager to oversee the lifecycle of corporate IT applications. The successful candidate will be responsible for ensuring commitments are met and value is delivered.Key Responsibilities:Manage service risks and monitor KPIs to meet operational...
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Application Service Delivery Manager
hace 2 semanas
Madrid, Madrid, España Sgs A tiempo completoJob Title: Application Service Delivery ManagerSgs is seeking a highly skilled Application Service Delivery Manager to oversee the lifecycle of corporate IT applications. The successful candidate will be responsible for ensuring commitments are met and value is delivered.Key Responsibilities:Manage service risks and monitor KPIs to meet operational...
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Service Delivery Manager
hace 2 meses
Madrid, Madrid, España Sabio A tiempo completoService Delivery ManagerSabio, a global company and leading independent UK Contact Centre solution supplier, seeks an exceptional Service Delivery Manager to join our Support department.The ideal candidate will be responsible for delivering high-quality contact center services to clients, ensuring compliance with Service Level Agreements (SLAs), and...
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Service Delivery Manager
hace 2 meses
Madrid, Madrid, España Sabio A tiempo completoService Delivery ManagerSabio, a global company and leading independent UK Contact Centre solution supplier, seeks an exceptional Service Delivery Manager to join our Support department.The ideal candidate will be responsible for delivering high-quality contact center services to clients, ensuring compliance with Service Level Agreements (SLAs), and...
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IT Service Delivery Manager
hace 2 semanas
Madrid, Madrid, España British Airways Plc A tiempo completoAre you a seasoned IT professional looking for a new challenge? We're seeking a skilled Service Delivery Manager to join our team at British Airways Plc.The successful candidate will have experience working in a complex, dynamic IT Service Delivery function, with a strong passion for driving continual customer-focused service excellence, business-valued...
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Application Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España SGS A tiempo completoJob Title: Application Service Delivery ManagerThe Application Service Delivery Manager plays a critical role in overseeing the lifecycle of corporate IT applications at SGS, ensuring seamless maintenance, development, and deployment. This position is responsible for managing service risks, monitoring key performance indicators (KPIs) to meet operational...
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Application Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España SGS A tiempo completoJob Title: Application Service Delivery ManagerThe Application Service Delivery Manager plays a critical role in overseeing the lifecycle of corporate IT applications at SGS, ensuring seamless maintenance, development, and deployment. This position is responsible for managing service risks, monitoring key performance indicators (KPIs) to meet operational...
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SAP Service Delivery Manager
hace 3 días
Madrid, Madrid, España Sofigate A tiempo completoAbout the Role: We are seeking a skilled SAP Service Delivery Manager to oversee business technology services and develop Service Management capabilities. As a Service Manager, you will play a pivotal role in managing SAP Service Delivery, encompassing both consulting and support roles.Key Responsibilities:Manage complex integrated SAP landscapes and ensure...
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Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Sabio Group A tiempo completoService Delivery ManagerSabio Group is a global company and a leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high-quality, secure, robust platforms and solutions.Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications...
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Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Sabio Group A tiempo completoService Delivery ManagerSabio Group is a global company and a leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high-quality, secure, robust platforms and solutions.Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications...
