Operations Director
hace 3 semanas
Your People partner for Start-ups and Digital Companies
www.merlindp.com
At Merlin Digital Partner, we offer solutions in IT & Digital recruiting, for start-ups and Corporates, digital transformation plans, coaching & mentoring sessions. Somos Merlin Digital Partner, una consultoría líder en la captación de talento IT & digital con más de 10 años de experiencia. Hemos escalado grandes referentes del sector como Wallapop, Glovo, Banc Sabadell o Factorial, entre otros. Enfocados en humanizar y agilizar los procesos de selección, nuestro objetivo es transformar empresas mediante la incorporación del mejor talento. Nos caracterizamos por sumergirnos a fondo en la realidad de cada uno de nuestros partners, comprendiendo sus necesidades, pero también su esencia.
Actualmente, estamos en búsqueda de un Director de Operaciones . Nuestro partner, una start-up, con sede en Sant Cugat (Barcelona) y otra en Santa Cruz de Tenerife cuenta con más de 150 empleados en poco más de 2 años, con presencia internacional y cuya aplicación, con IA, ofrece distintas técnicas de marketing y growth, con el objetivo de maximizar los beneficios a sus clientes (pymes).
Misión:
Estamos buscando un perfil de Dirección de Operaciones cuya misión será garantizar la eficiencia operativa global, liderando los equipos y optimizando los procesos para asegurar el cumplimiento de los objetivos de negocio y financieros del proyecto Kit Digital, contribuyendo al crecimiento de la empresa.
El Rol:
Supervisión global de las operaciones relacionadas con el Kit Digital, asegurando la eficiencia y cumplimiento de los objetivos operativos y financieros.
Coordinación de los distintos procesos operativos relacionados con el Kit Digital: adquisición de clientes, tramitación de expedientes, experiencia de cliente, calidad de las soluciones, etc.
Gestión de los equipos ubicados en la sucursal de Tenerife.
Identificar y liderar iniciativas de mejora enfocadas a aumentar la eficiencia operativa.
Monitorizar y mejorar los unit economics asociados a la operación.
Realizar reportes e informes a dirección.
Qué buscamos:
Formación en ingeniería informática o similar.
Experiencia previa en la supervisión de operaciones complejas, con un enfoque en optimización y mejora de procesos.
Experiencia gestionando equipos grandes (idealmente entre 50-70 personas).
Habilidad para contratar, formar y desarrollar talento, creando un entorno de trabajo productivo y cohesivo.
Capacidad para planificar, ejecutar y liderar proyectos operativos, desde la fase de diseño hasta su implementación.
Capacidad analítica para tomar decisiones basadas en datos y una orientación al logro de resultados y eficiencia.
Conocimiento de herramientas de datos, CRM y software de gestión de proyectos, como Hubspot, Salesforce, PowerBI, ClickUp, Asana, Holded, entre otros.
Familiaridad con el Kit Digital o programas similares será un plus.
Qué Ofrecemos:
Contrato indefinido.
Salario negociable en función de la experiencia (f+v).
Bonus basado en el cumplimiento de objetivos de tu equipo.
Oficinas en Santa Cruz de Tenerife. Esta posición requiere vivir en la isla de Tenerife o mudarse a la misma. (con residencia fiscal en España)
Teletrabajo: 2 días a la semana.
Jornada intensiva todos los viernes del año.
Formación continua.
Actividades de teambuilding.
Formar parte de un ambiente joven en fase de gran crecimiento, con un ritmo de trabajo elevado, donde podrás crear, crecer y desarrollarte profesionalmente.
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