Operations Director

hace 6 días


Málaga, Málaga, España Accor Hotels A tiempo completo

Job Description

As a key member of the Mantis team, the Director of Operations will play a vital role in ensuring the successful operation of our hotels. This role encompasses fostering a culture of excellence, diversity, and inclusion among staff, prioritizing exceptional guest experiences, and driving financial goals. The Director of Operations will lead strategic planning, champion sustainability and eco-tourism initiatives, and integrate responsible practices into our operations. The aim is to achieve operational excellence, ensure guest satisfaction, promote environmental care, and set a benchmark in the hospitality industry.

Key Responsibilities:

• Operational Management: Oversee the day-to-day operations of the hotel, develop and implement operational policies, procedures, and protocols to ensure efficiency and compliance with regulatory requirements. Monitor and assess key performance indicators (KPIs) to pinpoint areas for improvement and implement strategies to enhance operational efficiency. Uphold elevated standards of cleanliness, maintenance, and safety throughout the property.

• Guest Relations: Champion a culture of outstanding customer service and guest satisfaction by overseeing daily operations and maintaining rigorous standards of cleanliness, maintenance, and safety. Promptly address guest inquiries, feedback, and complaints, resolving issues effectively to ensure positive outcomes. Introduce initiatives aimed at enhancing guest experiences and cultivating loyalty, such as personalized services, special promotions, and amenities.

What We Offer:

• Engage in conservation efforts and help preserve wildlife.

• Enjoy sustainable adventures with exclusive rewards.

• Celebrate locality and heritage in a vibrant community.

• Advance your career with global development opportunities.

• Drive change through impactful social initiatives.

• Collaborate with a passionate, innovative team.

• Achieve success with a forward-thinking, excellence-driven company.


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