Director of Operations

hace 4 semanas


Málaga, Málaga, España Accor Hotels A tiempo completo
Director of Operations Job Description

About the Role:

We are seeking a highly skilled and experienced Director of Operations to join our team at Accor Hotels. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and driving financial goals.

Key Responsibilities:

  • Operational Management: Oversee the day-to-day operations of the hotel, develop and implement operational policies, procedures, and protocols to ensure efficiency and compliance with regulatory requirements.
  • Guest Relations: Champion a culture of outstanding customer service and guest satisfaction by overseeing daily operations and maintaining rigorous standards of cleanliness, maintenance, and safety.
  • Financial Management: Formulate annual budgets and financial plans, forecasting revenue and expenses to achieve profitability objectives.
  • Human Resources Management: Source, train, and foster a proficient team, nurturing a culture of cooperation, accountability, and ongoing growth.
  • Marketing and Sales: Craft and implement marketing strategies to elevate occupancy rates, boost revenue, and strengthen the hotel's brand image.
  • Regulatory Compliance: Guarantee adherence to relevant legislation, regulations, and industry norms, covering aspects such as health and safety, employment, and licensing prerequisites.

Requirements:

  • Previous experience as a hotel manager, director of operations, or in an equivalent role, preferably with island experience.
  • Diploma or Degree preferably in hospitality or a related field, with a commitment to ongoing learning.
  • Fully proficient in English, with excellent communication and presentation abilities.
  • Dedicated to sustainability, environmental care, eco-tourism, and creating unforgettable experiences.
  • Proven leadership, organizational, and people skills, along with strategic thinking and excellent presentation abilities.

Why Work for Accor?

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.


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