Customer Service Executive

hace 2 semanas

Barcelona, España Puma Group A tiempo completo

En PUMA, buscamos constantemente ser los más rápidos, y eso va más allá de nuestro apoyo a los atletas más rápidos del mundo. También trabajamos para ser rápidos adaptándonos y conectando con el mundo en constante cambio que nos rodea. A través de diseños innovadores, calzado y textil icónicos y partnerships auténticos, nuestro objetivo es impulsar siempre el deporte y la cultura.PUMA cuenta con más de 14.000 empleados en más de 120 países. El Grupo PUMA posee la marca PUMA, Cobra Golf y stichd, y tiene su sede en Herzogenaurach, Alemania.Descripción del Puesto The Customer Service Representative will execute the "Order to Cash Process" in the country according to Iberia Sales Strategy. She/he is responsible to fulfill Customers (Retailers) service level agreements and KPIs execution across the country in alignment with Sales strategy.Responsabilidades Issuance and Management of Credit and Debit Notes.Telephone customer service + CRM registration and management.Management of customer complaints to find the root cause and lead with the different responsible for the implementation of corrective action to be determined.Management of customer master data (creation, deletion, and modification of sold to and ship to) - Argos.Documenting area processes (e.G., return process for defective and missing merchandise, approval matrix, reasons, claim lead times from invoice date, claim entry in CRM, etc.).Order Entry Support: Serve as a backup for order processing tasks.Standardizing communication channels with our internal and external customers.Implementation of process improvements for returns, standardizing processes, and reporting.Requisitos Educación requerida: University degree preferably Business Administration or related field preferred.Experiencia: Preferably, over 2-3 years Customer Service experience in Sporting Goods industry or FMCG.Habilidades requeridas:Experience in management tools: Excel, SAP, CRM or similar.Process Documentation: Ability to document processes in detail.Data Analysis: Development and interpretation of reports in different tools (Excel, Power BI preferably).Communication: Ability to communicate effectively with internal and external interlocutors.Languages: Spanish, English, Catalan (preferably) and Portuguese.PUMA proporciona igualdad de oportunidades para todos los solicitantes de empleo, independientemente de raza, color, religión, origen nacional, sexo, identidad de género o expresión, orientación sexual, edad o discapacidad. La igualdad para todos es uno de los principios fundamentales de PUMA y no toleramos ninguna forma de acoso o discriminación.#J-18808-Ljbffr

  • Customer Service Manager

    hace 4 días

    Barcelona, España BSP executive A tiempo completo

    **¿Dónde trabajarás?**: Our client is a well known international company from the pharmaceutical sector, rapidly expanding and is now looking for a Manager who will be in charge of the Corporate Customer Service Team. Reporting directly to the Corporate Operations Director, will have the opportunity to build the team from scratch and implement the...

  • Customer Service Executive

    hace 2 días

    Barcelona, España Honest Greens A tiempo completo

    **Customer Service Executive at Hg**: - Location- barcelona, Spain- Salary- €1 - €1.1 /month- Job Type- Permanent- Date Posted- December 31st, 2024** - Somos Honest Greens, un grupo de restauración innovador y lifestyle brand, apasionado por lo que hacemos y en rápida expansión. Contamos con la misión de influir positivamente en la sociedad a...

  • Customer Service

    hace 3 días

    Barcelona, España GM Executive search A tiempo completo

    Empresa dedicada a la venta de productos informáticos, reparación y servicios de IT, con oficinas en Barcelona ciudad, precisa incorporar: **CUSTOMER SERVICE** En dependencia del web manager, sus funciones serán: Atención al cliente: Respuesta de correos electrónicos, whats app, teléfono y todo tipo de inputs de clientes que necesiten comprar...

  • Customer Service Executive

    hace 2 semanas

    Barcelona, España Puma Group A tiempo completo

    En PUMA, buscamos constantemente ser los más rápidos, y eso va más allá de nuestro apoyo a los atletas más rápidos del mundo. También trabajamos para ser rápidos adaptándonos y conectando con el mundo en constante cambio que nos rodea. A través de diseños innovadores, calzado y textil icónicos y partnerships auténticos, nuestro objetivo es...

  • Customer Service

    hace 1 día

    Barcelona, España Gm Executive Search A tiempo completo

    Empresa dedicada a la venta de productos informáticos, reparación y serviciosde IT, con oficinas en Barcelona ciudad, precisa incorporar:**CUSTOMER SERVICE**En dependencia del web manager, sus funciones serán: Atención al cliente: Respuesta de correos electrónicos, whats app, teléfono y todo tipo deinputs de clientes que necesiten comprar recambios...

  • Customer Service Executive

    hace 2 semanas

    Barcelona, España Puma Group A tiempo completo

    En PUMA, buscamos constantemente ser los más rápidos, y eso va más allá de nuestro apoyo a los atletas más rápidos del mundo.También trabajamos para ser rápidos adaptándonos y conectando con el mundo en constante cambio que nos rodea.A través de diseños innovadores, calzado y textil icónicos y partnerships auténticos, nuestro objetivo es...

  • Customer Service Executive

    hace 4 semanas

    Barcelona, España Puma A tiempo completo

    Cornellà de Llobregat, SpainSPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and...

  • Customer Service Executive

    hace 4 semanas

    Barcelona, España Puma A tiempo completo

    Cornellà de Llobregat, SpainSPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and...

  • Customer Service Executive

    hace 4 semanas

    Barcelona, España Puma A tiempo completo

    Cornellà de Llobregat, SpainSPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and...

  • Customer Service Executive

    hace 2 semanas

    Barcelona, España PUMA Group A tiempo completo

    En PUMA, buscamos constantemente ser los más rápidos, y eso va más allá de nuestro apoyo a los atletas más rápidos del mundo. También trabajamos para ser rápidos adaptándonos y conectando con el mundo en constante cambio que nos rodea. A través de diseños innovadores, calzado y textil icónicos y partnerships auténticos, nuestro objetivo es...

  • Customer Service Executive

    hace 2 semanas

    Barcelona, España PUMA Group A tiempo completo

    En PUMA, buscamos constantemente ser los más rápidos, y eso va más allá de nuestro apoyo a los atletas más rápidos del mundo. También trabajamos para ser rápidos adaptándonos y conectando con el mundo en constante cambio que nos rodea. A través de diseños innovadores, calzado y textil icónicos y partnerships auténticos, nuestro objetivo es...

  • Customer Service Executive

    hace 4 semanas

    Barcelona, España Puma A tiempo completo

    Cornellà de Llobregat, SpainSPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and...

  • Customer Service Executive

    hace 4 semanas

    Barcelona, España Puma A tiempo completo

    Cornellà de Llobregat, Spain SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.Applying for a job at PUMA is easy.Simply click APPLY ONLINE and...

  • Customer Service Executive

    hace 4 semanas

    Barcelona, España Puma Gruppe A tiempo completo

    SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your...

  • Customer Service Executive

    hace 7 meses

    Barcelona, España Degusta Box A tiempo completo

    **ABOUT US** Based in Barcelona, we bring food and beverage brands closer to consumers in France, Germany, the UK, Italy and Spain through innovative In-home Sampling, Market Research and Social Media campaigns. Our mission? To bring Surprise and Joy to as many homes as possible! We believe that a combination of a fun product and great people is what makes...

  • Customer Service Executive

    hace 4 semanas

    Barcelona, España Puma Gruppe A tiempo completo

    SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.Applying for a job at PUMA is easy.Simply click APPLY ONLINE and follow the steps to upload your...

  • Customer Service Executive Con Portugués

    hace 3 semanas

    Barcelona, España Adecco A tiempo completo

    The Customer Service Representative will execute Order to Cash Processing in the Area and Countries according to Global and Regional Sales Operations strategy. She/he is responsible for fulfilling Customers (Retailers) service level agreements and KPIs execution across the Area/Countries in alignment with Sales Telephone customer service + CRM registration...

  • Customer Service Executive Con Portugués

    hace 1 mes

    Barcelona, España Adecco (Spain) A tiempo completo

    The Customer Service Representative will execute Order to Cash process in the Area and Countries according to Global and Regional Sales Operations strategy. She/he is responsible for fulfilling Customers (Retailers) service level agreements and KPIs execution across the Area/Countries in alignment with Sales Telephone customer service and CRM registration...

  • Customer Service Executive Con Portugués

    hace 6 días

    Barcelona, España Adecco (Spain) A tiempo completo

    The Customer Service Representative will execute Order to Cash process in the Area and Countries according to Global and Regional Sales Operations strategy.She/he is responsible for fulfilling Customers (Retailers) service level agreements and KPIs execution across the Area/Countries in alignment with Sales Telephone customer service and CRM registration and...

  • Customer Service Executive con portugués

    hace 1 mes

    Barcelona, España Adecco A tiempo completo

    The Customer Service Representative will execute Order to Cash Processin the Area and Countries according to Global and Regional Sales Operations strategy.  She/he is responsible to fulfill Customers (Retailers) service level agreements and KPIs execution across the Area/Countries in alignment with Sales Telephone customer service + CRM registration and...