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Sr Pm, Customer Trust Eu

hace 3 meses

Barcelona, España Jr Spain A tiempo completo

col-wideJob Description:

Bachelor's Degree
- 5+ years professional experience in program and/or product management that includes building and operating technology-based products
- Experience communicating complex thoughts clearly and succinctly via phone and in person
- Track record of using data analysis to solve complex problems and support business decisions
- Business proficiency in speaking and writing English and in one of the following: French, German, Spanish, or Italian

Job summary
We are looking for an experienced program manager to join our Trustworthy Products group based in Luxembourg. You will shape the future of risk management and customer trust on Amazon Europe with a focus on our product catalog.

In this role you will detect, prevent, and predict the listing of products that are illegal, controversial, or otherwise prohibited or restricted by Amazon policies.

Key job responsibilities
- Work with our product, operations, software and Machine Learning teams to ensure all product listings on Amazon in EU are trustworthy, legal to sell, and advertised in a legal manner.
- Design and improve product catalog processes, tools and algorithms in partnership with Legal, Retail & Seller business, Product Compliance and Safety teams to protect our customers.
- Work closely with external partners including governmental agencies to build customer trust.

About the team
We believe that customer trust is paramount to anything we do. We are Trustworthy Shopping Experience, a dynamic team in a fast-paced, ever-evolving space. To continue building customer trust we work with selling partners, brands, and customers to identify and prevent product abuse in areas such as copyright, trademark, counterfeit as well as illegal products.
- Experience working with large product catalogs, intellectual property, and product compliance
- Experience with high-scale technology programs
- e. g., millions of customers, thousands of transactions per second, milliseconds of latency
- Experience working with machine learning models and data science teams
- Working knowledge of SQL
- Experience working in a start-up environment
- Master Degree