Digital Customer Success Manager
hace 2 semanas
.Digital Customer Success Manager - France & MEA markets page is loaded Digital Customer Success Manager - France & MEA markets Apply locations Madrid Paris Nice time type Full time posted on Posted 3 Days Ago job requisition id R20135 Job TitleDigital Customer Success Manager - France & MEA markets Summary:As a Digital Customer Success Manager, you will manage a portfolio of customers across France and French-speaking markets in the MEA region, ensuring the growth and adoption of key Amadeus solutions. Collaborating with the sales team, you will identify new opportunities and ensure proper onboarding of new customers. You will champion specific Amadeus solutions, conduct analyses, and manage projects across the EMEA region. Focusing on SMEs in the Spanish market and supporting transversal activities, your mission is to empower customers to maximize the value of Amadeus solutions for higher returns and business impact. Essential skills include communication, marketing, project management, technology understanding, and commercial experience. Leading the post-sales cycle, you will promote renewals and account expansion, ensuring customers achieve business outcomes swiftly after implementation.In this role you will:Manages a team of Staff employees and has accountability for their performance and results. Sets performance objectives, conducts performance reviews and recommends pay actionAdopt team vision in line with the department strategy and operational challenges and translates it into a concrete action plan. Works with a high level of autonomy, with some guidance from Senior Manager.Acts as a reference across multiple areas, anticipating solutions to complex problems.Optimizes efficiency based on knowledge and experience with the policies, procedures and business plan.Provide support to Account Managers (AMs) in renewals and expansion efforts (upselling).Monitor performance and key metrics such as customer satisfaction, solution adoption, usage, value delivered, churn rate, and growth through upsells, implementing corrective actions as needed.Ensure alignment with different stakeholders/areas to secure the best customer experience and results, arbitrating when necessary.Play a supportive role in critical retention cases where customers encounter technical or commercial challenges.Conduct big webinars to evaluate the benefits of Amadeus services and sell services during webinars.Utilize strong communication skills to connect with clients, explain Amadeus services, and attend events.Manage the transition phase as the Sales team shifts objectives to Customer Success.Collaborate with internal teams to update processes, services, and automation.Lead key projects, such as developing a digital portal for customers to perform various activities.Understand customer needs and share intelligence with the organization.About the ideal candidate:7-10 years of experience in Customer Success Management with a focus on the France & MEA market
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Digital Customer Success Manager
hace 2 semanas
Madrid, Madrid, España 1011 Amadeus It Group S.A. A tiempo completoDigital Customer Success Manager - France & MEA markets page is loaded Digital Customer Success Manager - France & MEA markets Apply locations Madrid Paris Nice time type Full time posted on Posted 3 Days Ago job requisition id R20135 Job Title Digital Customer Success Manager - France & MEA marketsSummary: As a Digital Customer Success Manager, you will...
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Digital Customer Success Manager
hace 2 semanas
Madrid, Madrid, España 1011 Amadeus It Group S.A. A tiempo completoDigital Customer Success Manager - France & MEA markets page is loaded Digital Customer Success Manager - France & MEA markets Apply locations Madrid Paris Nice time type Full time posted on Posted 5 Days Ago job requisition id R20135 Job Title Digital Customer Success Manager - France & MEA marketsSummary: As a Digital Customer Success Manager, you will...
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Madrid, España Netapp A tiempo completoTitle: Customer Success Manager Location: Madrid, ES, 28020 Requisition ID: 126461 Job SummaryAs a Customer Success Manager (CSM) at NetApp, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients.By driving deep value realization, fostering strong product adoption,...
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hace 3 semanas
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Madrid, Madrid, España Speexx A tiempo completoAt Speexx, we are building the future of learning - Speexx is the digital coaching platform for language training, business coaching and skills assessment in large international organizations. We use groundbreaking AI and a global network of certified top coaches to help large organizations bring out the best in their people.We're looking for curious,...
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Madrid, Madrid, España GTT Communications A tiempo completoJob Title: Customer Success ManagerAbout GTT:We serve thousands of businesses with a portfolio that includes SD-WAN and other managed WAN services, internet, security and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visitRole...
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