Customer Success Manager

hace 4 meses

Madrid, España GE HealthCare A tiempo completo

Job Description Summary


As a Customer Success Manager, you own and manage strategic relationships at the C-Suite level across GE Healthcare Digital, ensuring customer success and satisfaction. You will serve as a strategic and trusted advisor and the primary point of contact for the accounts you lead. You have knowledge of GE Healthcare Digital complete portfolio. As the “Voice of the customer”, you are an orchestrator, leveraging and influencing internal resources in the business to support customer’s needs. You provide proactive strategic direction aligned with customers’ goals and objectives.


GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world


Job Description


Essential Responsibilities:


  • You own Healthcare Digital install base and SSA renewals for a selected number of accounts.
  • You have knowledge about what customers are entitled to in existing contracts - partnering with Inside Sales and Customer Care to ensure customer satisfaction and contract profitability.
  • You follow customers’ digital and transformational strategies and desired outcomes. Additionally, you understand customers’ current state, infrastructure, applications, digital solutions, and issues in order to ensure customer success.
  • You are the primary Point of Contact for customers beyond established Service and Support paths and processes partnering with the Service Desk Leader.
  • You orchestrate the service reviews with the customer based on inputs from the Service Desk Leader.
  • You collaborate with customers and GEHC resources to establish a 3-year Strategic Account and Success Plan.
  • You develop strategies with GEHC teams, gain buy in, design and implement customer success plans to drive and help customers realize value from our products and ensure retention. You engage and facilitate GE teams necessary to foster positive GEHC customer relationship.
  • You identify and influence commercial opportunities including upsell and cross-sells and refer to appropriate GEHC Account Managers – you will own the opportunities until the stage of creating an offer
  • You ensure collaboration and alignment with HC Digital and HC Systems Solutions teams: drive knowledge increase, market understanding, and cross business narratives.
  • You maintain current knowledge of customers’ environments and industry, technology trends to be able to share GEHC points of view and influence customer success

Qualifications/Requirements


  • Fluency in English and Spanish language
  • Minimum educational background: Bachelor’s degree or comparable higher education in IT, Healthcare, MedTech, Medicine, Business, Management, Economics, or related fields
  • Practical experience in Business, Project Management or Sales/Marketing
  • Proven key account management and project planning skills
  • Outstanding influencing, interpersonal and networking skills to drive collaborative culture at all levels and proven track record on relationship building skills
  • High level presentation skills in front of any audience, including C-Suite representatives
  • Ability to present ideas to customers in a way that produces understanding and impact

Inclusion And Diversity


GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


Behaviours


We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.


Total Rewards


Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.


Additional Information


Relocation Assistance Provided: No

  • Customer Success Manager

    hace 3 semanas

    Madrid Centro, Madrid, España SAP A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for guiding our customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their...

  • Customer Success Manager

    hace 3 semanas

    Madrid Centro, Madrid, España SAP A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for guiding our customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their...

  • Customer Success Manager

    hace 3 semanas

    Madrid, Madrid, España Onetrust A tiempo completo

    Join Onetrust as a Customer Success ManagerWe're looking for a skilled professional to help our clients achieve their business goals. As a Customer Success Manager, you'll be responsible for building strong relationships with our clients and providing them with the support they need to succeed.Key Responsibilities:Develop and implement customized solutions...

  • Customer Success Manager

    hace 3 semanas

    Madrid, Madrid, España Onetrust A tiempo completo

    Join Onetrust as a Customer Success ManagerWe're looking for a skilled professional to help our clients achieve their business goals. As a Customer Success Manager, you'll be responsible for building strong relationships with our clients and providing them with the support they need to succeed.Key Responsibilities:Develop and implement customized solutions...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España Red Bud Regional Hospital A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer success and growth through proactive engagement and strategic partnerships.Key ResponsibilitiesManage a portfolio of customers, partnering with sales to ensure seamless transitions and...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España Red Bud Regional Hospital A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer success and growth through proactive engagement and strategic partnerships.Key ResponsibilitiesManage a portfolio of customers, partnering with sales to ensure seamless transitions and...

  • Customer Success Manager

    hace 2 semanas

    Madrid Centro, Madrid, España Ss&C Technologies Holdings A tiempo completo

    {"title": "Customer Success Manager", "content": "About the RoleWe are seeking a highly motivated and customer-focused individual to join our Global Customer Success team as a Customer Success Manager. As a key member of our team, you will be responsible for ensuring the successful adoption and utilization of our technology solutions by our customers.Key...

  • Customer Success Manager

    hace 2 semanas

    Madrid Centro, Madrid, España Ss&C Technologies Holdings A tiempo completo

    {"title": "Customer Success Manager", "content": "About the RoleWe are seeking a highly motivated and customer-focused individual to join our Global Customer Success team as a Customer Success Manager. As a key member of our team, you will be responsible for ensuring the successful adoption and utilization of our technology solutions by our customers.Key...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España Sap A tiempo completo

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our team at SAP. As a key member of our Customer Success organization, you will play a critical role in driving customer satisfaction, retention, and growth.What We OfferAt SAP, we're committed to helping our customers achieve their business goals through innovative solutions and...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España Sap A tiempo completo

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our team at SAP. As a key member of our Customer Success organization, you will play a critical role in driving customer satisfaction, retention, and growth.What We OfferAt SAP, we're committed to helping our customers achieve their business goals through innovative solutions and...

  • Customer Success Manager

    hace 4 meses

    Madrid, España GTT Communications A tiempo completo

    Job Title: Customer Success Manager About GTT: We serve thousands of businesses with a portfolio that includes SD-WAN and other managed WAN services, internet, security and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit Role...

  • Customer Success Manager

    hace 3 días

    Madrid, Madrid, España SAP A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for ensuring the successful adoption and utilization of our solutions by our customers.Key ResponsibilitiesDevelop and execute customer success plans to drive customer adoption and utilization of...

  • Customer Success Manager

    hace 3 días

    Madrid, Madrid, España SAP A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for ensuring the successful adoption and utilization of our solutions by our customers.Key ResponsibilitiesDevelop and execute customer success plans to drive customer adoption and utilization of...

  • Customer Success Manager

    hace 2 meses

    Madrid, España Amadeus A tiempo completo

    Job TitleCustomer Success ManagerSummary of the roleResponsible for managing strategic customer(s) empowering them to unlock the most value of Amadeus solutions for higher return on their investment and business impact.The Customer Success Manager (CSM) aim to bring in more expertise to support our customer business expansion.Responsible for understanding...

  • Manager, Customer Success

    hace 3 semanas

    Madrid, España Onetrust A tiempo completo

    .OneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España Seequent A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Seequent. As a key member of our customer-facing team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring they derive maximum value from our products and services.Key ResponsibilitiesDevelop and execute customer...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España Seequent A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Seequent. As a key member of our customer-facing team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring they derive maximum value from our products and services.Key ResponsibilitiesDevelop and execute customer...

  • Customer Success Manager

    hace 2 semanas

    Madrid Centro, Madrid, España Hybrid — Full-timeMadrid, Spain A tiempo completo

    {"h1": "Customer Success Manager", "p": "At AB Tasty, we're looking for a seasoned Customer Success Manager to join our team in Spain. As a key member of our Customer Success team, you'll be responsible for guiding and advising clients on the best ways to maximize their use of our AI-powered experience optimization solutions. You'll work closely with our...

  • Customer Success Manager

    hace 2 semanas

    Madrid Centro, Madrid, España Hybrid — Full-timeMadrid, Spain A tiempo completo

    {"h1": "Customer Success Manager", "p": "At AB Tasty, we're looking for a seasoned Customer Success Manager to join our team in Spain. As a key member of our Customer Success team, you'll be responsible for guiding and advising clients on the best ways to maximize their use of our AI-powered experience optimization solutions. You'll work closely with our...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España SAP A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring that our customers achieve their desired outcomes from our solutions.Key ResponsibilitiesDevelop and execute customer success plans to drive customer adoption and retention.Build and...