Customer Service Team Leader
hace 1 mes
.The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction.We encourage anyone that wants to join us in our mission to apply.Based in: BarcelonaReports to: Customer Service SupervisorPosition Summary: The position resides in the Customer Experience Team, reporting to the Customer Service Supervisor. Here at Dow Jones we are looking for a PIB Customer Service Team Leader. We are looking for someone who has a passion for helping people, strong leadership skills, and truly has a can-do attitude. We are offering a career with a recognized leader in the world of global news and business information. This is an opportunity to be a part of a multinational organization that focuses on its people. Dow Jones is searching for candidates who want to work within our Global Customer Service team to learn and grow from this position.Key Responsibilities: The Customer Service Team Leader is responsible for helping to lead the team to ensure all customers receive superior service.Act as the primary management contact for Customer Service when the CS Supervisor is not available.Act as Manager On Duty (MOD) on weekends and holidays on a rotational basis with CS Supervisor.Assist with scheduling, coaching and training as needed to develop an effective team with a strong customer focus.Conduct telephone, e-mail, and web chat monitoring for staff and provide feedback for development purposes, as needed.Collaborate with other regional Customer Service teams.Work with Product, Sales, Data Strategy, Billing, and other Dow Jones departments as necessary.Help develop a cohesive and informed team through contribution via regular staff meetings and team-building exercises.Provide high-level telephone and e-support for the complete Dow Jones PIB product suite by assisting customers with product navigation, content queries, answering billing/account administration questions, and offering first-line technical support.Handle special projects as needed.Be a SME (subject matter expert) for the R&C or Factiva product suites, providing CS reps with additional support in an effort to minimize escalations.Participate in advanced R&C/Factiva training with Tech Support and Product teams in order to remain a SME.Qualifications: Required: Experience in a customer service organization supporting high-end products and high-value clients.Experience supporting complex applications in a web environment.Ability to train/coach team members on Dow Jones PIB products and services (Factiva, R&C, Newswires)
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Customer Service Team Leader
hace 2 meses
Barcelona, España Dow Jones & Company, Inc. A tiempo completo.Customer Service Team Leader in BARCELONA, Spain Job Description:The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by...
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Customer Service Team Leader
hace 1 mes
Barcelona, España Dow Jones A tiempo completoThe Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's,...
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Customer Service Team Leader
hace 1 mes
Barcelona, España Dow Jones A tiempo completoThe Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's,...
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Customer Service Team Leader
hace 2 meses
Barcelona, España Dow Jones A tiempo completoCustomer Service Team Leader in BARCELONA, SpainJob Description: The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our...
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Customer Service Team Leader
hace 2 meses
Barcelona, España Dow Jones A tiempo completoCustomer Service Team Leader in BARCELONA, SpainJob Description:The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our...
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Junior Sales
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Barcelona, España Walters People A tiempo completoUna excelente oportunidad como Junior Sales & Customer Service Team Leader está disponible en Barcelona para una academia de idiomas. **Sobre el puesto**: En la posición de Junior Sales & Customer Service Team Leader, serás responsable de gestionar toda la interlocución con los clientes y liderar un equipo pequeño de ventas. No es necesario que la...
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Customer Service Team Leader
hace 2 meses
Barcelona, Barcelona, España Dow Jones A tiempo completoJob Description:The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...
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Junior Sales
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Barcelona, España Walters People A tiempo completoUna excelente oportunidad como Junior Sales & Customer Service Team Leader está disponible en Barcelona para una academia de idiomas.**Sobre el puesto**:En la posición de Junior Sales & Customer Service Team Leader, serás responsable de gestionar toda la interlocución con los clientes y liderar un equipo pequeño de ventas.No es necesario que la persona...
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Customer Service Team Leader
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Barcelona, Barcelona, España Importante Empresa A tiempo completoAbout Importante EmpresaImportante Empresa is a dynamic and innovative company that prioritizes customer satisfaction and sustainability. We're a global brand that focuses on delivering exceptional experiences to our customers.Job SummaryWe're seeking a highly skilled and experienced Customer Service Team Leader to lead our team of customer service advisors....
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Customer Service Team Leader
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Barcelona, Barcelona, España Importante Empresa A tiempo completoAbout Importante EmpresaImportante Empresa is a dynamic and innovative company that prioritizes customer satisfaction and sustainability. We're a global brand that focuses on delivering exceptional experiences to our customers.Job SummaryWe're seeking a highly skilled and experienced Customer Service Team Leader to lead our team of customer service advisors....
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Customer Service Team Leader
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Barcelona, España Marlex A tiempo completoDesde Marlex estamos colaborando con Knauf Insulation, empresa multinacional alemana ubicada en Sant Boi de Llobregat que requiere incorporar a su plantilla un/a Customer Service Team Leader para liderar el equipo de 5 personas que componen el departamento actualmente.¿Cuál será tu misión en la empresa?Atención al cliente: Dar cobertura a los clientes,...
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Junior Sales
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Barcelona, España Walters People A tiempo completoUna excelente oportunidad como Junior Sales & Customer Service Team Leader está disponible en Barcelona para una academia de idiomas.Sobre el puesto :En la posición de Junior Sales & Customer Service Team Leader, serás responsable de gestionar toda la interlocución con los clientes y liderar un equipo pequeño de ventas.No es necesario que la persona...
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Customer Service Team Leader
hace 1 semana
Barcelona, Barcelona, España Importante empresa A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Importante empresa. As a key member of our Engagement Center, you will be responsible for leading a team of customer service advisors and overseeing the quality and efficiency of their work.Key ResponsibilitiesTeam Leadership: Coach and guide a team...
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Customer Service Team Leader
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Barcelona, Barcelona, España Importante empresa A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Importante empresa. As a key member of our Engagement Center, you will be responsible for leading a team of customer service advisors and overseeing the quality and efficiency of their work.Key ResponsibilitiesTeam Leadership: Coach and guide a team...
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Customer Services Team Leader
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Customer Service Leader EMEAC
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Barcelona, España Rubiko A tiempo completoTo support our growth as experts in the field of customer support, tailored for the iGaming industry, we are recruiting a **Team Leader** to be part of our **Customer Support Operations**. In this position, you will coordinate the customer support team’s day-to-day activities, organizing the available resources and delegating tasks to team members to...
