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[Ml203] Service Operations Coordinator
hace 2 meses
Who are we?Verisure, operating under two brand names (Securitas Direct Verisure), is constantly developing new technology to better protect our customers.
Our highly skilled and experienced product teams work with urgency and passion when researching and developing new ways to keep our customers safe.The role will report to the Head of IT BP Central Services (day-to-day work will be coordinated and supervised by the Team Leader of the Backoffice area) and will work with Technical Analyst team members, SW Developers team members, Product Owners, Business Owners, and other SOCs members of other IT Business platforms.Responsibilities:Coordinate Service Team (Incidences, User Request, Problem Escalation)Coordinate service globally, interacting with providers and application product ownersGenerate reports, integrate alerts with dashboards, visibility of relevant incidents, process alertsGuide Service Team through DevOps cultureEvolve and maintain application building pipelines based on various technologiesDefine deployments and promotions of applications between environmentsEnsure the environment-dependent configuration of each applicationMaintain and support the different Production environmentsDefine and implement solutions to improve the life cycle of applicationsConstruction support to Service teamAutomate daily tasks of Service teamExperience and Qualifications:Mandatory:+ 2 years as service operations coordinator+ 5 years as technical operator in a service team+ 5 years experience in operations tools (TrueSight, Remedy, Elastic Stack such as Elasticsearch, Kibana, Beats, and Logstash)+ 5 years experience in Agile and Agile tools (Jira, Confluence)Excellent Project Management skillsExcellent written and verbal communication skillsFluent in Spanish and English, both written and verbalIntegrity and the ability to handle confidential mattersHelp build and maintain high team moraleBased in Madrid (working 3 days/week in Madrid)Will be a plus:Experience in Visual Studio and C# .NET framework / .NET CoreExperience with IISExperience with SQL Server, Sybase, or PL/SQL: Develop and design complex SQL queries and database objects (stored procs, views,…).
Maintenance, performance tuning.Experience working on MVC (Model, View, Controller)Use of Sonar or similar toolsExperience with jQueryExperience in software development methodologies, version control tools, continuous integration/deployment (Bitbucket, Jenkins / Azure DevOps / Artifactory / XLDeploy)ETL Experience / BI Process ExperienceOther requirements:Minimum Qualifications:Minimum of 2 years experience as Service Operator Coordinator with billing or financial business products or other IT areasExperience with peer leadership roles such as developer, project manager, product owner, service manager, operations technical, release engineer, quality lead, etc.Strong communication and collaboration skillsAbility to quickly learn and apply new skills with minimal supervisionFamiliar with using Agile software development approaches within sequential delivery or regulated industriesCompetences:Analytical thinkingProblem-solving abilities to address complex issues involving data movementProactive and dynamic personAdaptable to different situationsMust be a self-starter as well as a good team playerCompetencies:Strong analytical skillsAccuracy, attention to detail, and strong willingness to learnAn enthusiastic and high-energy individual with a strong drive to create a positive work environmentIndependent problem solver that can set priorities, make high-quality judgments, and enable efficient decision makingA match to our culture – high energy and flexibility, fantastic at communication, and huge amounts of drive.
Collaborative working is key
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