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Customer Communication Specialist
hace 4 meses
.Customer Communication SpecialistVerisure is seeking a talented, innovative, and passionate Customer Communication Specialist. This role will work closely with our Customer Marketing leaders. We offer customized global career paths to have a real impact on our business and society.This role will have a high impact on our Customer Communication transformational plan. This is a newly created position as Verisure is growing and building a cross-market team focused on Customer Communications to support our different markets. This is your chance to leave your footprint and contribute to Verisure's growth and to develop yourself in a best-in-class organization.Our Customers and cutting-edge innovation are the core of Verisure's operations – we believe that technology can help our organization remain agile, mobile, and analytic-driven.The company's success depends on its people and it invests in them every day. Working with Verisure is being part of an industry leading world-class company that has a strong entrepreneurial spirit.About the RoleThe Customer Communication specialist will be responsible for:- Craft Compelling Communications: write engaging, accurate, and informative content tailored to our customer base, including emails, push notifications, and articles for web and app platforms, ensuring clarity and relevance.- Define Communication Flows: take ownership of defining communication flows, consolidating requirements from various departments such as Commercial, Operations, and Legal, to ensure a cohesive and effective communication strategy.- Oversee Visual Content Creation: support and supervise the creation of visual content, including images and videos, by defining requirements, writing video captions, and liaising with providers to maintain quality and consistency.- Generate Innovative Campaign Ideas: develop creative and disruptive ideas for commercial campaigns, such as upsell campaigns or new product/service launches, to drive customer engagement and retention.- Benchmark Best Practices: stay informed about best-in-class practices in customer communications, benchmarking against industry standards to continuously improve our communication efforts and enhance customer experiences.- Collaborate with Customer Marketing Teams: collaborate closely with local Customer Marketing teams to implement new customer communication tools, such as email and push notification flows, ensuring alignment with overall communication strategies.This role will require a deep understanding of:- Our business model.- Our value proposition (e.G., Products & Services) and operating model (e.G., Security Procedures).- Our customers' needs and demands.Candidate profileExperiences and qualificationsThe role will be a great fit for someone who has:- 2-5 Years of Content Creation Experience: demonstrated expertise in digital content creation
