Customer Experience Program Manager
hace 4 semanas
.Job Summary The Contract Billing Automation Program Management Office is leading the migration of HP service contracts from the Legacy platform to the new contractual environment based on SAP S4 BRIM and Service Now (ITSM). The scope includes all contractual engagement from HP both Print (MPS) and PC (MDS). The PMO is managing the different projects supporting the Migrations, from the data preparation, the migration itself and the deployment of the contracts on the new platform, including the identification of required functionality, the testing, the support, and the quality. The team will act as a control tower in defining and monitoring the Key Performance Indicators for the new environment on for the projects. Furthermore, the team is playing a key role in clarifying the requirements and expectations towards the new contractual eco-system deliverables and in resource planning and prioritization of major deliverables. Responsibilities The team works closely with many different teams, including D&TO (IT) PMO, Process Engineering, architects Support and development teams as well as the GSS Markets, and ww or regional central teams such as MOC, delivery, Sales Ops and CMO organizations. The job involves frequent interactions with people located in all four time-zones in the U.S., as well people located in EMEA and APJ. Depending on physical location, early morning or late afternoon meetings may be necessary on a regular basis. Job also entails considerable time on phone working with geographically dispersed teams. Main responsibilities include: Own interaction with Business Program Management by taking accountability for all Service deliverables related to deployment activities including Planning, Testing Training, MTP, warranty support and User Support. Establish success factors with Program and Capability leads and ensure tracking & regular review of the same. Drive process improvements for service offerings in alignment with Stakeholders. Establish strong relationship with Capability Teams (D&TO), operational team (CMO) and Market teams (GSS) to ensure optimal integration & execution. Drive KPI implementation and deliverables of the Program. Provide program escalation support to program Stakeholders. Actively engage with management team to ensure best practice sharing and process deployment consistency. Education & Experience Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 10+ years of work experience, preferably in project management, HP Services business units and with global projects, or a related field
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Customer Experience Manager
hace 2 semanas
Valencia, Valencia, España The Learning Experience #221 A tiempo completoThe Learning Experience #221 is seeking a highly skilled Customer Experience Manager to join their team in Spain. As a key member of the customer-facing team, you will be responsible for delivering exceptional customer experiences through various communication channels.Job Description:This full-time position involves working Monday to Sunday, with flexible...
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Customer Experience Manager
hace 1 mes
Valencia, Valencia, España G-Star Raw A tiempo completoCustomer Service ManagerWe're on a mission to revolutionize the denim industry with innovative customer experiences. As our Customer Service Manager, you'll play a pivotal role in delivering exceptional service to our customers.With a passion for denim and a knack for problem-solving, you'll inspire your team to challenge the status quo and drive continuous...
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Customer Experience Manager
hace 1 mes
Valencia, Valencia, España G-Star A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at G-Star. As a key member of our customer service organization, you will be responsible for providing exceptional customer experiences across multiple languages and channels.Key ResponsibilitiesDevelop and implement customer service strategies to drive...
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Customer Experience Liaison
hace 2 semanas
Valencia, Valencia, España The Learning Experience #221 A tiempo completoJob Title: Customer Experience LiaisonIn The Learning Experience #221, we're committed to delivering exceptional customer experiences. As a Customer Experience Liaison, you'll play a vital role in achieving this goal. Your primary responsibility will be to communicate with customers through various channels, including phone, email, chat, and social media....
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Customer Experience Manager
hace 2 semanas
Valencia, Valencia, España H&M Group A tiempo completoUnlock your potential as a Customer Experience Manager at H&M Group, where you'll drive sales growth and team excellence in our stores. As a key player in building great customer experiences, you'll be responsible for delivering exceptional service and operational excellence.Key Responsibilities:Lead a team of sales assistants to achieve excellent standards...
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Customer Experience Manager
hace 1 semana
Valencia, España Fluidra Sa A tiempo completo.Fluidra es una empresa líder a nivel global en el sector de la piscina y el wellness ¿Quieres conocernos? Somos un grupo multinacional con una dilatada experiencia en el desarrollo de servicios y productos innovadores en el mercado de la piscina residencial y comercial a escala global y tenemos una misión muy clara: crear la experiencia perfecta de...
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Resort Customer Experience Manager
hace 2 semanas
Valencia, Valencia, España Jet2 Limited A tiempo completoJob Summary:We are seeking an experienced and dynamic Resort Customer Experience Manager to join our award-winning Management Team at Jet2 Limited. As a Resort Customer Experience Manager, you will be responsible for leading a team of Resort Customer Helpers in delivering outstanding customer service and enhancing our customers' holiday experience in...
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Customer Experience Specialist
hace 2 meses
Valencia, España The Learning Experience #356 A tiempo completoPosition: Customer Experience Specialist Location: Valencia, Spain Employment type: Full-time DUTIES AND RESPONSIBILITIES: Communicate with customers through various channels such as phone, email, chat, and social media.Showcase extraordinary communication skills such as listening, empathy, and personalizing every customer conversation.Guide customers with...
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Customer Experience Specialist
hace 3 meses
Valencia, España The Learning Experience #356 A tiempo completoPosition: Customer Experience SpecialistLocation: Valencia, SpainEmployment type: Full-time DUTIES AND RESPONSIBILITIES: Communicate with customers through various channels such as phone, email, chat, and social media.Showcase extraordinary communication skills such as listening, empathy, and personalizing every customer conversation.Guide customers with...
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Customer Experience Specialist
hace 3 meses
Valencia, España The Learning Experience #356 A tiempo completoPosition: Customer Experience SpecialistLocation: Valencia, SpainEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Communicate with customers through various channels such as phone, email, chat, and social media.Showcase extraordinary communication skills such as listening, empathy, and personalizing every customer conversation.Guide customers with their...
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CRM Manager
hace 1 mes
Valencia, Valencia, España Blu Selection A tiempo completoWe are seeking an experienced CRM Manager who will be responsible for our client's recently introduced loyalty and engagement program. The successful candidate will have a strong analytical mindset and excellent communication skills to enhance database quality, manage existing clients, and boost engagement rates.Main Responsibilities:• Develop personalized...
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Operations Program Manager
hace 2 semanas
Valencia, Valencia, España Celestica Inc. A tiempo completoLead Customer Program ManagementWe are seeking an experienced Operations Program Manager to lead our customer program management efforts in Valencia, Spain.As an Operations Program Manager, you will be responsible for managing customer relationships and ensuring timely product deliveries and on-schedule project/program execution.You will work closely with...
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Customer Experience Director
hace 2 semanas
Valencia, Valencia, España H&M Group A tiempo completoJob SummaryWe are seeking an experienced Customer Experience Director to lead our team in delivering exceptional customer experiences that elevate store sales and create a welcoming atmosphere.About the RoleIn this key leadership position, you will be responsible for analysing selling information and working with the store manager to maximise the sales...
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Customer Experience Specialist
hace 3 meses
Valencia, España The Learning Experience #221 A tiempo completoPosition: German Customer Experience Specialist Location: Valencia, Spain Employment type: Full-time DUTIES AND RESPONSIBILITIES: Communicate with customers through various channels such as phone, email, chat and social media Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation Guide customers...
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Customer Experience Specialist
hace 3 meses
Valencia, España The Learning Experience #221 A tiempo completoPosition: German Customer Experience SpecialistLocation: Valencia, SpainEmployment type: Full-time DUTIES AND RESPONSIBILITIES: Communicate with customers through various channels such as phone, email, chat and social media Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation Guide customers...
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Customer Experience Specialist
hace 3 meses
Valencia, España The Learning Experience #221 A tiempo completoPosition: German Customer Experience SpecialistLocation: Valencia, SpainEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Communicate with customers through various channels such as phone, email, chat and social mediaShowcase extraordinary communication skills such as listening, empathy and can personalize every customer conversationGuide customers with...
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User Experience Coach
hace 2 semanas
Valencia, Valencia, España The Learning Experience #356 A tiempo completoCustomer Experience SpecialistAt The Learning Experience #356, we are looking for a skilled Customer Experience Specialist to join our dynamic and international team. This is an exciting opportunity to work with customers and help them achieve their goals.About the JobWe offer an excellent remuneration package based on experience, skills, and performance....
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Customer Experience Professional: German Language Expert
hace 2 semanas
Valencia, Valencia, España The Learning Experience #221 A tiempo completo**Job Overview:**The Learning Experience #221 is seeking a highly skilled Customer Experience Specialist to join our team in Valencia, Spain. This full-time position requires excellent communication skills and the ability to provide exceptional customer service.**Estimated Salary:** €40,000 - €60,000 per annum, depending on experience.**Key...
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Customer Experience Expert
hace 1 mes
Valencia, Valencia, España Careerxtra A tiempo completoAbout the JobWe are working with a leading company to recruit a Dutch-speaking Customer Experience Specialist to join a dynamic team for a Fintech company.Key Responsibilities:Communicate with customers through various channels such as phone, email, chat, and social media.Showcase extraordinary communication skills such as listening, empathy, and...
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Customer Experience Team Lead
hace 6 meses
Valencia, España Moonshot A tiempo completo**Are you a customer service superstar with a passion for providing customers with the best experience possible? Can you manage and monitor a team while taking their performance to the next level? Then we want to talk to you!** Have the adventure of a lifetime in sunny Valencia - ️ 100+ colleagues from all around the world Amazing company activities,...