Associate Technical Project Manager – Iberia
hace 1 mes
.Associate Technical Project Manager – Iberia & EU ( Must live in or be able to drive to Madrid, Spain office) About Tillster Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform: one scalable, enterprise class solution – to create world-class digital engagement solutions. Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. Role Overview The Associate Technical Project Manager will be based in our Madrid, Spain office, working across the Iberia region and within the European Union, providing project support for a portfolio of Tillster customer projects of varying size, scope, and complexity; and manage content changes (menu) in conjunction with the customer and with the support of Tillster's global team. S/he will work effectively with various members of Tillster throughout all phases of projects and build strong relationships with the Company's customers. Key Responsibilities Provide support for a portfolio of Tillster customer projects of varying size, scope, and complexity. Develop and maintain project plans, schedules, and milestones. Report and communicate the status of the project plan and other relevant information to support the project(s) and company-customer relationships. Collaborate and work closely with cross-functional internal and external teams to ensure projects are clearly delivered on time, within scope and at cost. Identify and mitigate project risks and communicate those risks clearly, effectively, and in a timely manner. Conduct regular customer meetings, responding strategically to customer requests and assessing customer satisfaction at all levels. Manage content changes (menu) in conjunction with the customer and with the support of Tillster's US-based team. Provide support to helpdesk teams in the resolution of incidents related to changes in product/menu content. Undertake acceptance testing of product/menu developments and related changes. Other duties as needed, required, or directed. Minimum Qualifications Spanish and English – business proficiency required; plus, Portuguese strongly preferred. 1-2 years of Project Management experience within the restaurant industry preferred. Ability to organize/support multiple priorities and projects coupled with the flexibility to adapt to changes in a fast-paced environment
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Technical Project Manager for Iberia Region
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