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N775 - Senior Medical Information Associate
hace 3 meses
.Company DescriptionPrime Vigilance, an Ergomed company, was established in 2008 by former Drug Regulators, to provide specialised pharmacovigilance and medical information services to pharmaceutical and biotechnology companies.These services cover the science and activities relating to the detection, assessment, understanding and prevention of adverse effects or any other drug-related problem (WHO definition of pharmacovigilance).Prime Vigilance has grown to become one of the global leaders in its field, providing services to over 150 client companies in more than 100 countries.We continue to expand as we strive to become the leading global pharmacovigilance and medical information service provider.Our Mission is a world with safer drugs.Job Description We are looking for a Medical Information (MI) Associate with Swedish language skills to join our team. The role is ideal for a confident and enthusiastic individual looking to develop their Medical Information and Medical Communication skills. They will gain knowledge and exposure in assisting in the growth of a medical information department in the service provider industry. Knowledge of customer service or pharmacovigilance is also an advantage.The MI Associate key responsibilities may include, but are not limited to, the following:To take responsibility for handling medical information enquiries in both English and Swedish.To provide approved responses to medical enquiries from external customers including healthcare professionals and patients as well as assisting the pharmaceutical clients' internal departments with queries where required.This includes acting as a call handling agent as part of the Medical Information dedicated call centre.Supporting pharmacovigilance activities by accurately identifying, documenting and reporting adverse events/side effects, special situation events, and product quality complaints in a clear concise manner. These are performed in line with clear timeframes according to government regulations, and client and Prime Vigilance internal policies and procedures.Performing adverse event and product quality complaint follow-up with reporters at request of the client.To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely.Keeping up to date with and complying with relevant SOPs and working practices, regulations and Codes of Practice.Assist with review and revision of said documents.To provide secondary support to Medical Information Project leads and serve as project lead or back-ups when appointed.To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service.Qualifications Education: Life science / bio medical background - university, college or a high school degree.Experience: Ideally work experience in medical information or pharmacovigilance
