Senior Client Delivery Manager For Sap Enterprise Cloud Services
hace 5 días
Senior Client Delivery Manager for SAP Enterprise Cloud ServicesAt SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.What you'll doSAP Enterprise Cloud Services (ECS) organization is responsible for providing cloud hosted infrastructure, technical application managed services to our SAP private cloud customers.
The Client Delivery Manager is the main customer-facing representative of SAP ECS organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle.As Client Delivery Manager you will be responsible for the following tasks:Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP.Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales teams.What do you need to bring:Fluency in Spanish and English is mandatory.
Fluency in Italian, German, Portuguese or Turkish language is an advantage.Proven track record in managing client engagements, e.g.
in Service Delivery Management, Consulting, or Pre-Sales settings.Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.Good understanding of SAP Basis, system migration and/or functional SAP application knowledge.Good understanding of technical infrastructure and virtualized system landscapes.Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio.Ability to work effectively as a virtual member of a dynamic and dispersed team (remote).SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.Meet your teamECS organization is a global organization and the regional CDM team is located in Germany, Spain and Italy.
We are highly diverse and positive spirited bunch of colleagues.
Next to our obsession for customer satisfaction we value internal knowledge sharing collaboration as well as make ECS organization a little better every day.We ask for your application to be submitted in English language only.
This opening is available in SAP locations in Barcelona and Madrid.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
At SAP, you can bring out your best.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better and more equitable world.SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: ****** AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 404995 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
#J-18808-Ljbffr
-
Senior Cloud Delivery Manager
hace 24 horas
Barcelona, Barcelona, España Sap Se A tiempo completoJob SummaryThe Senior Cloud Delivery Manager will be responsible for ensuring the successful delivery of cloud-hosted infrastructure and technical application managed services to SAP private cloud customers. This role will act as the main customer-facing representative of the SAP Enterprise Cloud Services organization, ensuring full delivery accountability...
-
Senior Cloud Delivery Manager
hace 1 día
Barcelona, Barcelona, España Sap Se A tiempo completoJob SummaryThe Senior Cloud Delivery Manager will be responsible for ensuring the successful delivery of cloud-hosted infrastructure and technical application managed services to SAP private cloud customers. This role will act as the main customer-facing representative of the SAP Enterprise Cloud Services organization, ensuring full delivery accountability...
-
SAP Enterprise Cloud Services Specialist
hace 6 días
Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our SAP Enterprise Cloud Services team as a Senior Digital Customer Engagement Manager. As a key member of our team, you will play a critical role in ensuring seamless adoption of our Private Cloud Customer Centre solution by customers.Key ResponsibilitiesDrive Sales to...
-
SAP Enterprise Cloud Services Specialist
hace 7 días
Barcelona, Barcelona, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our SAP Enterprise Cloud Services team as a Senior Digital Customer Engagement Manager. As a key member of our team, you will play a critical role in ensuring seamless adoption of our Private Cloud Customer Centre solution by customers.Key ResponsibilitiesDrive Sales to...
-
Barcelona, España SAP A tiempo completoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Technical Service Manager At Sap Enterprise Cloud Services
hace 3 semanas
Barcelona, España Sap A tiempo completoWe help the world run better At SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options...
-
Barcelona, España Sap A tiempo completo.We help the world run better.At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better.SAP Enterprise Cloud Services (ECS) is part of the Product Engineering board area in SAP. ECS is responsible for providing cloud-hosted infrastructure, technical & application managed...
-
Barcelona, España Sap A tiempo completoWe help the world run better.At SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.SAP Enterprise Cloud Services (ECS) is part of the Product Engineering board area in SAP.ECS is responsible for providing cloud-hosted infrastructure, technical application managed...
-
Barcelona, España Sap A tiempo completoWe help the world run better.At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better.SAP Enterprise Cloud Services (ECS) is part of the Product Engineering board area in SAP. ECS is responsible for providing cloud-hosted infrastructure, technical & application managed...
-
Technical Service Manager At Sap Enterprise Cloud Services
hace 2 semanas
Barcelona, España SAP A tiempo completoWe help the world run better At SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.How?We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Barcelona, España Sap A tiempo completoWe help the world run betterAt SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.How?We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Barcelona, España SAP A tiempo completoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Senior Enterprise Architect for EMEA
hace 4 semanas
Barcelona, Barcelona, España SAP A tiempo completoUnleash Your PotentialSAP is at the forefront of innovation, empowering over four hundred thousand clients globally to enhance collaboration and leverage business insights effectively. Renowned for our leadership in enterprise resource planning (ERP) software, SAP has transformed into a premier provider of comprehensive business application software and...
-
Barcelona, España Sap A tiempo completoSenior Digital Customer Engagement Manager - SAP Basis Technical Consultant The Senior Digital Customer Engagement Manager (dCEM) is responsible for E2E virtual customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables....
-
Barcelona, España Sap A tiempo completoSenior Digital Customer Engagement Manager - SAP Basis Technical Consultant The Senior Digital Customer Engagement Manager (dCEM) is responsible for E2E virtual customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables....
-
Barcelona, España Sap A tiempo completoSenior Digital Customer Engagement Manager - SAP Basis Technical ConsultantThe Senior Digital Customer Engagement Manager (dCEM) is responsible for E2E virtual customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables....
-
Barcelona, España Sap A tiempo completoSenior Digital Customer Engagement Manager - SAP Basis Technical ConsultantThe Senior Digital Customer Engagement Manager (dCEM) is responsible for E2E virtual customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables....
-
Senior Enterprise Architect for EMEA
hace 4 semanas
Barcelona, Barcelona, España SAP A tiempo completoUnleash Your PotentialSAP innovations empower over four hundred thousand clients globally to collaborate more effectively and leverage business insights with greater efficiency. Initially recognized for our leadership in enterprise resource planning (ERP) software, SAP has transformed into a frontrunner in comprehensive business application software and...
-
Senior Enterprise Architect for EMEA
hace 4 semanas
Barcelona, Barcelona, España SAP A tiempo completoUnlock Your PotentialSAP innovations empower over four hundred thousand clients globally to collaborate more effectively and leverage business insights more proficiently. Once recognized for its leadership in enterprise resource planning (ERP) software, SAP has transformed into a leading provider of comprehensive business application software and associated...
-
Senior Enterprise Architect for EMEA
hace 4 semanas
Barcelona, Barcelona, España SAP A tiempo completoUnleash Your PotentialSAP innovations empower over four hundred thousand clients globally to collaborate more effectively and leverage business insights with greater efficiency. Initially recognized for its leadership in enterprise resource planning (ERP) software, SAP has transformed into a leading provider of comprehensive business application software and...
