- (Solo Quedan 15H) Senior Digital Customer Engagement Manager - Sap Basis Technical Consultant...

hace 1 mes

Barcelona, España Sap A tiempo completo

Senior Digital Customer Engagement Manager - SAP Basis Technical Consultant The Senior Digital Customer Engagement Manager (dCEM) is responsible for E2E virtual customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables. This role is to serve the European customers and therefore requires the candidate to perform in the European time-zone.Drives Sales to delivery handover and customer onboarding, covering all technical and project aspects like IP ranges, Load Balancer setup requirements, VPN networks and more. Support tickets handling, bridging customer queries and requirements from technical operations team. Ensures periodic service reviews to track the service quality across a range of customers. Orchestrates the overall service delivery according to agreed SLAs and KPIs. Supports customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.Proactive ticket monitoring, handling and issue resolution for customers with regular and transparent communication. Supports de-escalations of critical customer situations & reviews SLA service credit cases. Contributes to customer Go-Lives, Release Upgrade and maintenance activities. Executes and supports problem management and continuous improvement. Supports customer satisfaction surveys & commercial change requests. Contributes to the liaison with different SAP stakeholders e.G. Sales, Presales, Renewals teams, esp. Customer success partner involved in the accounts, to ensure customer success.What you'll bring Engineering graduate with 5+ years of work experience as a SAP technical consultant in a customer facing/supporting role (IT services in Cloud environment, consulting, IT BASIS support). Strong knowledge of SAP Basis, SAP ERP modules and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle. Strong hands-on experience with SAP Basis activities, technical support in Cloud environments esp. with hyperscalers, OS/DB migration SAP release upgrades and infrastructure updates for cloud customers.Technical and application expertise for different cloud solutions (S/4HANA or another private cloud). Good understanding of infrastructure operations & processes and understanding of escalation handling and procedures. Experienced in working with cross-cultural and cross-functional teams or individuals. The SAP Enterprise Cloud Services (ECS) is building the bridge for SAP customers towards cloud, closely helping them through this transformation.#J-18808-Ljbffr

  • - (Solo Quedan 15H) Senior Digital Customer Engagement Manager - Sap Basis Technical Consultant[...]

    hace 1 mes

    Barcelona, España Sap A tiempo completo

    Senior Digital Customer Engagement Manager - SAP Basis Technical Consultant The Senior Digital Customer Engagement Manager (dCEM) is responsible for E2E virtual customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables....

  • - (Solo Quedan 15H) Senior Digital Customer Engagement Manager - Sap Basis Technical Consultant[...]

    hace 1 mes

    Barcelona, España Sap A tiempo completo

    Senior Digital Customer Engagement Manager - SAP Basis Technical ConsultantThe Senior Digital Customer Engagement Manager (dCEM) is responsible for E2E virtual customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables....

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