Technical Service Manager At Sap Enterprise Cloud Services
hace 3 semanas
We help the world run better At SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
SAP Enterprise Cloud Services (ECS) is part of the Product Engineering board area in SAP.
ECS is responsible for providing cloud-hosted infrastructure, technical application managed services to our SAP private cloud customers.
The Technical Service Manager (TSM) is the single point of contact for all technical topics in the context of the customer's S/4 HANA Private Cloud engagement.
What you will do As a Technical Service Manager, you will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise.
TSMs play a critical part in helping our customers accelerate their cloud transformation journey.
Your role includes acting as a trusted technical advisor to our customers and partners, analyzing business requirements, and resolving technical complexities.
As Technical Service Manager you will be responsible for the following tasks: Primary contact for customers for discussions about SAP technology and innovations.
Understand the customer's business, goals, and challenges to suggest technical solutions services.
Offer comprehensive knowledge of SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies.
Identify top issues, define execute service plan activities, and orchestrate implementation of technical action items.
Design optimal SAP configuration to maximize system performance and availability.
Identify and position offerings by SAP that deliver value to the customer.
What you need to bring Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis).
Minimum 3 years of experience in a customer-facing role.
Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase databases.
Experience in de-escalating critical situations.
Fluency in Spanish and English is mandatory.
Solid know-how in SAP Technologies and Products (SAP certification highly beneficial).
Hyperscalers certification (AWS, Azure, GCP) is a plus.
Meet your team ECS organization is a global organization and the regional TSM team is in Spain, Italy, and India.
We value internal knowledge sharing collaboration.
We ask for your application to be submitted in English language only.
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