Technical Service Manager at SAP Enterprise Cloud
hace 6 meses
**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**What you will do**
As a Technical Service Manager, you will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team. TSMs play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. Your will act as a trusted technical advisor to our customers and partners. This includes analyzing customers’ business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.
As Technical Service Manager you will be responsible for the following tasks:
- Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests, and incidents.
- Understand the customer's business, goals, and challenges to suggest technical solutions & services.
- Offer comprehensive knowledge of SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
- Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine).
- Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes.
- Design optimal SAP configuration to maximize system performance and availability.
- Identify and position offerings by SAP that deliver value to the customer.
**What you need to bring**
- Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis).
- Minimum 3 years of experience in a customer-facing role.
- Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase databases.
- Experience in de-escalating critical situations.
- Fluency in Spanish and English is mandatory. Fluency in Italian, Portuguese, or Turkish language is an advantage.
- Solid know-how in SAP Technologies and Products (SAP certification highly beneficial).
- Hyperscalers certification (AWS, Azure, GCP) is a plus.
**Meet your team**
ECS organization is a global organization and the regional TSM team is in Spain, Italy, and India. We are a highly diverse and positive-spirited bunch of colleagues. Next to our obsession for customer satisfaction, we value internal knowledge sharing & collaboration as well as making the ECS organization a little better every day.
sapecscareers
**Bring out your best**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 398256 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
-
Barcelona, España Sap Se A tiempo completoTechnical Service Manager at SAP Enterprise Cloud Services At SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a...
-
Barcelona, España SAP A tiempo completoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Barcelona, España SAP A tiempo completoTechnical Service Manager at SAP Enterprise Cloud ServicesAt SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our...
-
Barcelona, España SAP A tiempo completoWe help the world run better At SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.How?We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Barcelona, España SAP A tiempo completoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
SAP Enterprise Cloud Services Delivery Manager
hace 5 días
Barcelona, Barcelona, España SAP A tiempo completoAt SAP, we are seeking an accomplished Senior SAP Technical Consultant to deliver high-quality results consistently as a Technical Service Manager (TSM). This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization.Job OverviewWe help our customers navigate their digital...
-
Technical Service Manager
hace 1 semana
Barcelona, España Sap A tiempo completo.At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.ABOUT...
-
Technical Service Manager
hace 1 semana
Barcelona, España Sap A tiempo completo.At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from....
-
Barcelona, Barcelona, España SAP A tiempo completoUnlock Your Potential as a SAP Technical Service ManagerAre you ready to take your career to the next level as a highly skilled SAP Technical Service Manager? We are seeking an accomplished Senior SAP Technical Consultant to join our team and contribute to our mission of helping customers achieve success through innovative technology solutions.About the...
-
Barcelona, Barcelona, España SAP A tiempo completoAt SAP, we foster a collaborative culture that enables you to bring out your best. Our focus is on building the foundation for tomorrow and creating a workplace that values diversity, flexibility, and purpose-driven work. We offer a highly collaborative environment with opportunities for learning and development, recognition of individual contributions, and...
-
Barcelona, Barcelona, España SAP A tiempo completoAbout SAPSAP is a market leader in end-to-end business application software and related services. Our innovative solutions help customers worldwide work together more efficiently and use business insight more effectively.As a cloud company with 200 million users and over 100,000 employees worldwide, we are committed to personal development, collaboration,...
-
SAP Technical Service Manager
hace 3 semanas
Barcelona, Barcelona, España SAP A tiempo completo**About SAP**At SAP, we empower businesses to operate more efficiently and make better decisions by leveraging cutting-edge technology. Our comprehensive portfolio of solutions enables organizations to connect every aspect of their operations, ensuring a seamless flow of data and insights.**Job Description**We are seeking an experienced Technical Service...
-
Enterprise Cloud Services Technical Expert
hace 2 semanas
Barcelona, Barcelona, España SAP A tiempo completoAbout the Role:We are seeking an accomplished Senior SAP Technical Consultant to join our Enterprise Cloud Services team as a Technical Service Manager. As a key member of our organization, you will contribute to our global strategy of helping customers adopt SAP S/4HANA on their path to the Intelligent Enterprise.The Technical Service Manager acts as a...
-
SAP Cloud Services Delivery Manager
hace 20 horas
Barcelona, Barcelona, España Sap A tiempo completo**Job Overview**We are seeking a highly skilled SAP Cloud Services Delivery Manager to join our team at SAP Enterprise Cloud Services. As a key member of our cloud delivery team, you will be responsible for ensuring seamless adoption of the new RISE SAP S/4HANA Private Cloud Edition solution by customers through a Shared Services model.**What You'll Do**The...
-
Technical Service Manager
hace 6 días
Barcelona, España Sap Se A tiempo completo.At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from....
-
Technical Service Manager
hace 7 días
Barcelona, España Sap Se A tiempo completo.At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.ABOUT...
-
Technical Service Manager
hace 7 días
Barcelona, España Sap A tiempo completoAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.ABOUT...
-
Technical Service Manager
hace 3 semanas
Barcelona, España Sap A tiempo completo.We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options...
-
Technical Service Manager
hace 3 semanas
Barcelona, España Sap A tiempo completo.We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options...
-
SAP Technical Service Lead
hace 5 días
Barcelona, Barcelona, España Sap A tiempo completoWe help you unleash your full potential at SAP, where collaboration and a shared passion for innovation thrive. Our company culture is built on a foundation of teamwork, diversity, and flexibility, aligned with our purpose-driven approach to shaping the future.About the TeamThe Customer Delivery Engagement (CDE) organization is a global team within SAP...
