Technical Service Manager At Sap Enterprise Cloud Services
hace 2 días
We help the world run better At SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
SAP Enterprise Cloud Services (ECS) is part of the Product Engineering board area in SAP.
ECS is responsible for providing cloud-hosted infrastructure, technical application managed services to our SAP private cloud customers.
The Technical Service Manager (TSM) is the single point of contact for all technical topics in the context of the customer's S/4 HANA Private Cloud engagement.
What you will do As a Technical Service Manager, you will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.
TSMs play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape.
You will act as a trusted technical advisor to our customers and partners.
This includes analyzing customers' business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.
As Technical Service Manager you will be responsible for the following tasks: Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point for technical issues, service requests, and incidents.
Understand the customer's business, goals, and challenges to suggest technical solutions services.
Offer comprehensive knowledge of SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine).
Identify top issues, define execute service plan activities and orchestrate implementation of technical action items across customer landscapes.
Design optimal SAP configuration to maximize system performance and availability.
Identify and position offerings by SAP that deliver value to the customer.
What you need to bring Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis).
Minimum 3 years of experience in a customer-facing role.
Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase databases.
Experience in de-escalating critical situations.
Fluency in Spanish and English is mandatory.
Fluency in Italian, Portuguese, or Turkish language is an advantage.
Solid know-how in SAP Technologies and Products (SAP certification highly beneficial).
Hyperscalers certification (AWS, Azure, GCP) is a plus.
Meet your team ECS organization is a global organization and the regional TSM team is in Spain, Italy, and India.
We are a highly diverse and positive-spirited bunch of colleagues.
Next to our obsession for customer satisfaction, we value internal knowledge sharing collaboration.
We ask for your application to be submitted in English language only.
Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 398255 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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Madrid, España Sap Se A tiempo completo.Technical Service Manager at SAP Enterprise Cloud Services At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our...
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Madrid, Madrid, España Sap Se A tiempo completoAbout SAP Enterprise Cloud ServicesSAP Enterprise Cloud Services (ECS) is a leading provider of cloud-hosted infrastructure and technical managed services to SAP private cloud customers. As a trusted partner, ECS enables businesses to accelerate their cloud transformation journey and achieve their desired business outcomes.Job SummaryWe are seeking a highly...
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Madrid, Madrid, España Sap Se A tiempo completoAbout SAP Enterprise Cloud ServicesSAP Enterprise Cloud Services (ECS) is a leading provider of cloud-hosted infrastructure and technical managed services to SAP private cloud customers. As a trusted partner, ECS enables businesses to accelerate their cloud transformation journey and achieve their desired business outcomes.Job SummaryWe are seeking a highly...
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Madrid, España Sap A tiempo completo.We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options...
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Madrid, España Sap Se A tiempo completoTechnical Service Manager at SAP Enterprise Cloud Services At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our...
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Madrid, España Sap A tiempo completoWe help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options...
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Technical Service Manager At Sap Enterprise Cloud Services
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Madrid, España Sap A tiempo completoWe help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options...
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Madrid, Madrid, España Sap A tiempo completo**About Us**SAP is a global leader in enterprise software and software-related services. Our company culture is focused on collaboration and a shared passion to help the world run better.**Our Team**We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a...
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Madrid, Madrid, España Sap A tiempo completo**About Us**SAP is a global leader in enterprise software and software-related services. Our company culture is focused on collaboration and a shared passion to help the world run better.**Our Team**We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a...
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Madrid, España SAP A tiempo completoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Madrid, España SAP A tiempo completoWe help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better.How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Madrid, España Sap A tiempo completo.We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better.How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Madrid, España Sap A tiempo completoWe help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better.How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Madrid, Madrid, España Sap A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Service Manager to join our team at SAP Enterprise Cloud Services. As a Technical Service Manager, you will play a critical part in helping our customers accelerate their cloud transformation journey.Key ResponsibilitiesAct as a trusted technical advisor to our customers and partners, analyzing business...
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Madrid, Madrid, España Sap A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Service Manager to join our team at SAP Enterprise Cloud Services. As a Technical Service Manager, you will play a critical part in helping our customers accelerate their cloud transformation journey.Key ResponsibilitiesAct as a trusted technical advisor to our customers and partners, analyzing business...
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Madrid Centro, Madrid, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Service Manager to join our SAP Enterprise Cloud Services team. As a key member of our team, you will play a critical role in supporting our customers with their SAP S/4HANA adoption and cloud transformation journey.Key ResponsibilitiesAct as a trusted technical advisor to our customers and partners,...
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Madrid Centro, Madrid, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Service Manager to join our SAP Enterprise Cloud Services team. As a key member of our team, you will play a critical role in supporting our customers with their SAP S/4HANA adoption and cloud transformation journey.Key ResponsibilitiesAct as a trusted technical advisor to our customers and partners,...
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Madrid, Madrid, España Sap A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Service Manager to join our Enterprise Cloud Services team at SAP. As a key member of our global organization, you will play a critical part in helping our customers accelerate their cloud transformation journey and achieve the business values and outcomes they want from their SAP landscape.Key...
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Madrid, Madrid, España Sap A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Service Manager to join our Enterprise Cloud Services team at SAP. As a key member of our global organization, you will play a critical part in helping our customers accelerate their cloud transformation journey and achieve the business values and outcomes they want from their SAP landscape.Key...
