Solution Specialist, Global Customer Support
hace 1 mes
.Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters. The Position We are GCS Solution Team: Would you like to work in a team where all disciplines of an automated core laboratory come together and finally make a working solution? Join the GCS Solution Team and help us to provide the best possible solutions to our customers (cobas infinity middleware, pre- and post-analytical systems, SWA and Laboratory operations). As an international team we are located in St. Cugat, Spain & Mannheim, Germany. We are looking for a Solution Specialist with an IT/automation background, with customer experience, who understands the solution relevance in automated core laboratories. As a new team member you will acquire a generalist understanding of the complete core laboratory with all disciplines involved - this knowledge will allow you to identify potential issues and how they affect the system solution - including the people working with the solution. As part of a global training & support organization you will mentor future solution specialists and support our customers internationally. If needed you will be onsite with our customers. We have built our team on trust and customer orientation. We have established an active feedback culture and we strongly believe that we can only be successful if we work together as a team. This is what defines our identity - this is the GCS Solution Team. The Position: As a Solution Specialist in Global Customer Support you will be in charge of solutions support in automated core laboratories. You will also be responsible for training (conceptualization to implementation), mentoring and support for different target groups such as solution specialists from affiliates or regional customer support teams. In this position, you see yourself as follows: You put the customer at the center of all activities. Your out of the box thinking allows you to combine your knowledge with the rest of the disciplines in the core team to creatively solve issues. You are responsible for training concepts, documentation and execution of solution workshops for a targeted group (e.G. Roche affiliate solution specialists, Customer Support Center solution specialist, customer key users). You are responsible for the development and constant update of a learning path for Solution Specialists. You support and mentor Solution Specialists during the education phase and later in complex cases and during solution implementations on site. You build effective relationships with various teams. Provide input to set up e.G. customer specific solution documentation, solution-troubleshooting guides, etc
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Solution Specialist, Global Customer Support
hace 1 mes
Valencia, España Roche A tiempo completo.Solution Specialist, Global Customer Support (GCS) Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and...
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Valencia, Valencia, España F. Hoffmann-La Roche Ag A tiempo completoCompany Overview: F. Hoffmann-La Roche Ag is a global leader in the pharmaceutical industry, committed to innovation and excellence. Our company fosters diversity, equity, and inclusion, reflecting the communities we serve. We believe that embracing individuality and sharing a passion for exceptional care are key to our success.About the Role: As a Solution...
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Electronics Specialist for Customer Support
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Customer Support Specialist
hace 4 semanas
Valencia, España buscojobs España A tiempo completoThe Wise Seeker is the leading HR technology company in unbiased talent evaluation.With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.We are efficient, evaluate...
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Customer Support Specialist
hace 4 semanas
Valencia, España buscojobs España A tiempo completoThe Wise Seeker is the leading HR technology company in unbiased talent evaluation. With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence. We are efficient, evaluate...
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Global Customer Shared Services Specialist
hace 4 semanas
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Valencia, Valencia, España Blu Selection A tiempo completoCompany OverviewWe are a leading electronics company specializing in TV and audio entertainment, seeking a skilled Technical Advisor to join our team in Athens. Our mission is to provide exceptional customer support and deliver outstanding service experiences.SalaryThe successful candidate will receive a competitive salary of €1450 gross per month, plus a...
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Customer Support Specialist
hace 4 semanas
Valencia, España buscojobs España A tiempo completoThe Wise Seeker is the leading HR technology company in unbiased talent evaluation.With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.We are efficient, evaluate...
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Customer Support Specialist
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Valencia, España buscojobs España A tiempo completoThe Wise Seeker is the leading HR technology company in unbiased talent evaluation. With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence. We are efficient, evaluate...
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Global Customer Shared Services Specialist
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Valencia, España Grifols International Sa A tiempo completo.Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...
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Global Customer Experience Specialist
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Valencia, Valencia, España Manpowergroup Greece A tiempo completoCompany Overview">ManpowerGroup Greece, a leading workforce solutions company, is proud to partner with our clients in various industries to deliver exceptional talent management services.">Job Description">We are currently seeking a highly skilled Global Customer Experience Specialist to join our team. As a Global Customer Experience Specialist, you will be...
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Valencia, Valencia, España Zoho Corporation Europe A tiempo completoAbout the OpportunityZoho Corporation Europe is seeking a motivated Customer Support Specialist to join our team and be part of our exciting growth journey. As a key member of our support team, you will play a crucial role in delivering exceptional customer experiences and driving business success.Key ResponsibilitiesLeverage Zoho's suite of SaaS products to...