Technical Investigation
hace 1 mes
.AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to creating seamless experiences for customers. Brands use AB Tasty's platform to align digital, e-commerce, and product teams on revenue goals by optimizing and innovating digital experiences. Founded in 2013, AB Tasty's customer roster includes world-leading brands such as Kering, McDonald's, Ulta Beauty, L'Oreal, Disneyland Paris, and LVMH among others. AB Tasty has 12 offices across the globe: North America, Europe, Asia Pacific. Within the Professional Services department, working with a Senior Technical Support Manager, you will participate in client inquiry investigation and ticket board management that has only one goal: to ensure a fast, thorough and efficient solution to any issues that might occur in our tool. You'll be responsible for investigating the incoming client team inquiries, determining cause and solutions, or assigning a developer to fix the issue.Contract and Location: Permanent full-time contract Paris Office (64-66 rue des Archives) Smooth remote work policy (up to 3 days a week) What you will do: Investigate and follow up on tickets through JIRA Review and clarify ticket details, requesting missing information if needed Identify the cause, prioritize issues, and handle priorities in time-sensitive situations Perform data analysis and suggest solutions Assign tickets to developers for technical patches Collaborate with Client Success, Technical Support, Developers, and QA teams Improve existing documentation Provide feedback to the product team to improve AB Tasty products You have a technical background and a desire to move into a more versatile role, or you have a business background with a strong interest and skills in technology You have a strong interest in software development and data management You able to read and understand code (HTML/CSS/JavaScript) You have strong problem-solving and organizational skills, the ability to multi-task and think outside the box to identify and solve problems You are an excellent communicator, fluent in English, and have a working knowledge of French What we offer: Huge impact. AB Tasty is only as great as our team. By ensuring our clients' satisfaction, you'll have a direct impact on the company's success No micromanaging. Be the owner of your effort - you'll be one of the team and fully trusted to take responsibility for your tasks. You'll have every incentive to make a real impact International reach. Our audience is wildly international, and our team is too. Although our HQ is located in France, our company language is English Continuous education
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Technical Investigation Specialist
hace 2 horas
Madrid, Madrid, España Ab Tasty A tiempo completoAB Tasty is a global leader in AI-powered experience optimization solutions, empowering brands to create seamless experiences on their websites and apps.About the RoleThis Technical Investigation Specialist position offers a unique opportunity to make a direct impact on the company's success by ensuring client satisfaction. You will work closely with a...
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Technical Investigation Specialist
hace 2 semanas
Madrid, Madrid, España Ab Tasty A tiempo completoAbout AB TastyAB Tasty is a global leader in AI-powered experience optimization solutions. We empower brands to build better experiences on their websites and apps using personalization, experimentation, recommendations, and search.Our PlatformWe offer web and API-based solutions that provide companies with a unified approach to creating seamless experiences...
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Technical Investigation Specialist
hace 7 días
Madrid, Madrid, España Ab Tasty A tiempo completoCompany OverviewAB Tasty is a pioneering company in AI-powered experience optimization solutions, empowering global brands to create seamless customer experiences through personalization, experimentation, and recommendations.With a presence in 12 offices worldwide, AB Tasty serves world-leading brands such as Kering, McDonald's, Ulta Beauty, L'Oreal,...
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Technical Investigation
hace 3 semanas
Madrid, España AB Tasty A tiempo completoAB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to creating...
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Technical Analyst
hace 4 meses
Madrid, España Wiseenergy Group A tiempo completo.Working as part of WiseEnergy's Global Technical Operations Team you will be part of an international team with members in UK, US, Spain, Portugal, Italy, Chile, Poland and India. The core of this role is daily supervision and analysis of the performance of the solar plants, daily monitoring, incident tracking and resolution, performance analysis and issue...
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Technical Operations Consultant
hace 1 semana
Madrid, España Oxford Global Resources A tiempo completo**Technical Operations Consultant**: - Location: Madrid, Spain - Contact: Susagna Sastre Magem - Job type: Contract - Industry: Pharmaceutical, Life Sciences, Biotechnology, Microbiology Oxford Global Resources global leader in staffing and consulting services is hiring a Technical Operations in Madrid. The Tech Ops will be siting within the Aseptic fill &...
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Technical Support
hace 2 días
Madrid, España TheWiseSeeker A tiempo completoMultinational company who maximizes your ROI on software development with an online platform that directly and objectively analyzes your code and provides efficiency-boosting quality and team productivity metrics alongside actionable insights and recommendations. Tareas - Receive and address items raised by the Customer Success team. - Collaborate...
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Technical Support
hace 12 horas
Madrid, España TheWiseSeeker A tiempo completoMultinational company who maximizes your ROI on software development with an online platform that directly and objectively analyzes your code and provides efficiency-boosting quality and team productivity metrics alongside actionable insights and recommendations. Tareas - Receive and address items raised by the Customer Success team. - Collaborate...
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Technical Analyst
hace 1 mes
Madrid, España Nextenergy Capital Group A tiempo completo.Working as part of WiseEnergy 's Global Technical Operations Team, you will be part of an international team with members in the UK, US, Spain, Portugal, Italy, Chile, Poland, and India. The core of this role is daily supervision and analysis of the performance of the solar plants, daily monitoring, incident tracking and resolution, performance analysis and...
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Technical Analyst
hace 2 meses
Madrid, España Nextenergy Capital Group A tiempo completo.Working as part of WiseEnergy's Global Technical Operations Team, you will be part of an international team with members in the UK, US, Spain, Portugal, Italy, Chile, Poland, and India. The core of this role is daily supervision and analysis of the performance of the solar plants, daily monitoring, incident tracking and resolution, performance analysis and...
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Red Hat Ceph
hace 7 meses
Madrid, España Red Hat Software A tiempo completoAbout the job: Red Hat's Technical Account Management team is looking for an experienced, enterprise-level engineer to join us as a Red Hat Ceph Storage, Technical Account Manager in Spain. In this role, you would work closely with customers, understand their IT infrastructure, internal processes, and business needs, and help identify relevant trends...
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Technical Process Engineer
hace 1 mes
Madrid, España Solera A tiempo completoPURPOSE:Manages technical processes and databases used in online product file release workflow. Handles change requests, drives process and quality improvements.KEY RESPONSIBILITIES Day-to-day administration of technical processes involved in product file release workflow.Development and administration of product build (SQL/AWS) databases including...
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DevOps Technical Lead
hace 3 semanas
Madrid, Madrid, España Nexthink SA A tiempo completoKey ResponsibilitiesDesign, develop, and evolve Nexthink software products following modern cloud-native best practices.Develop and maintain tools and automation systems for efficient operations.Collaborate with software engineering teams to understand product requirements and provide technical guidance for infrastructure design and support scalable,...
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Technical Support Specialist
hace 1 mes
Madrid, España Tasq Staffing Solutions A tiempo completo.We are Looking for a Technical Support Specialist L1 or L2. Location: Shaw Blvd. Mandaluyong Work Set-up: onsite/Shifting. Job Description: Provide first class customer service/support via telephone, email, chat, and any future channel Conduct preliminary investigation: replicate, validate, and troubleshoot issues/tickets raised by customers Triage inbound...
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Technical Design Director
hace 3 semanas
Madrid, Madrid, España Prime Data Centers A tiempo completoCompany Overview: Prime Data Centers is a leading provider of data center solutions for global enterprises. With a strong track record in technology and real estate development, we offer our customers innovative ownership options and dynamic leasing models.Salary: $150,000 - $180,000 per annum, depending on experience.Job Description: As Technical Design...
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Technical Process Engineer
hace 1 mes
Madrid, España solera A tiempo completoPURPOSE:Manages technical processes and databases used in online product file release workflow. Handles change requests, drives process and quality improvements.KEY RESPONSIBILITIESDay-to-day administration of technical processes involved in product file release workflow.Development and administration of product build (SQL/AWS) databases including...
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Chief Technical Operations Director
hace 1 semana
Madrid, Madrid, España Prime Data Centers Corporation A tiempo completo**About Prime Data Centers Corporation**Prime Data Centers Corporation develops, acquires, and operates data centers for some of the world's largest enterprises. As a private firm owned by a group controlling $6 billion in assets, with a 15-year tenure in technology and real estate development, Prime provides customers with ownership options and dynamic...
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Critical Risk and Investigation Manager
hace 7 meses
Madrid, España TK ELEVATOR IBERICA HOLDING, SL UNIPERSONAL A tiempo completoThe company With customers in over 100 countries served by more than 50,000 employees. We ensure high levels of customer service globally from our extensive network of about 1,000 locations. Over the past several decades, TK Elevator has established itself as one of the world’s leading elevator companies and became independent after separation from the...
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Technical Analyst
hace 3 semanas
Madrid, España Experian A tiempo completoJob Description You will ensure the successful maintenance of application Production systems.Working with a team of Technical Analysts, Database Administrators and IT team members you will manage solutions to client queries and be part of a team that builds, implements and support new client systems as designed by the Business Support and Business Analyst...
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Technical Support Specialist
hace 2 semanas
Madrid, España TASQ Staffing Solutions A tiempo completoWe are Looking for a Technical Support Specialist L1 or L2. Location: Shaw Blvd. Mandaluyong Work Set-up: onsite/Shifting. Job Description: Provide first class customer service/support via telephone, email, chat, and any future channel Conduct preliminary investigation: replicate, validate, and troubleshoot issues/tickets raised by customersTriage inbound...