Technical Investigation Specialist
hace 23 horas
AB Tasty is a global leader in AI-powered experience optimization solutions, empowering brands to create seamless experiences on their websites and apps.
About the RoleThis Technical Investigation Specialist position offers a unique opportunity to make a direct impact on the company's success by ensuring client satisfaction. You will work closely with a Senior Technical Support Manager to investigate and resolve technical issues efficiently.
Job Responsibilities:- Investigate and follow up on tickets through JIRA, reviewing and clarifying ticket details as needed.
- Identify the cause of issues, prioritize tasks, and handle time-sensitive situations effectively.
- Perform data analysis and suggest solutions to technical problems.
- Assign tickets to developers for technical patches and collaborate with Client Success, Technical Support, Developers, and QA teams.
To succeed in this role, you should have a strong technical background or a business background with a passion for technology. Additionally, you should be able to read and understand code (HTML/CSS/JavaScript), possess excellent problem-solving and organizational skills, and be fluent in English with a working knowledge of French.
What We OfferWe offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience, along with a comprehensive benefits package, including health insurance, retirement plan, and paid time off. As a valued member of our team, you will have opportunities for professional growth and development, including continuous education and training. Our dynamic and supportive work environment is perfect for those who thrive in fast-paced, innovative settings. If you're passionate about delivering exceptional customer experiences and driven by a desire to learn and grow, we encourage you to apply.
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