Red Hat Ceph

hace 4 meses

Madrid, España Red Hat Software A tiempo completo

About the job:
Red Hat's Technical Account Management team is looking for an experienced, enterprise-level engineer to join us as a Red Hat Ceph Storage, Technical Account Manager in Spain. In this role, you would work closely with customers, understand their IT infrastructure, internal processes, and business needs, and help identify relevant trends throughout the industry. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for Red Hat Ceph Storage to meet their business needs. This is not a sales role. As a Red Hat Ceph Storage Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf. The role can be located anywhere in Spain.

What you will do:

- Perform technical reviews and share knowledge to identify and prevent issues proactively
- Gain an understanding of customers' technical infrastructure, hardware, and software needs
- Perform initial or secondary investigation and respond to online and phone support requests
- Deliver key Red Hat Ceph portfolio road-map updates & assist customers with product upgrades
- Manage selected customer cases and maintain clear and concise case documentation
- Serve as the customer's advocate within Red Hat
- Collaborate with the Engineering, Research and Development, Product Management, and Technical Support teams
- Record customer interactions including investigation, troubleshooting, and resolution of issues
- Partner with Red Hat strategic cloud partners to jointly solve multi-vendor customer issues
- Demonstrate considerable judgment in selecting methods and techniques to obtain solutions
- Maintain a commitment to providing the best experience possible for Red Hat customers
- Manage workload to ensure all customer issues are handled and resolved promptly
- Assist in development of comprehensive & reusable self-service solutions for future incidents
- Travel as necessary to visit customers
- Exceed customer expectations by providing outstanding customer service
- Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain

What you will bring:

- Experience in software-defined storage technologies: Ceph or other enterprise storage platform is a must
- Strong experience with Linux, or Unix operating systems (5+ years, of installation, configuration, upgrade, and maintenance experience is highly preferred)
- Experience in a support, development, engineering, or quality assurance organization
- Advanced troubleshooting and debugging skills, with a passion for problem-solving and investigation
- Excellent reading and writing skills in Spanish and English are a must
- Technical knowledge and actual working experience with the Linux storage and file system, and Proven experience in storage configuration, deployment & administration

The following are considered a plus:

- Fundamental understanding of the OpenShift, container architecture, and administration experience across all working components
- Prior Red Hat solution certification, e.g. Red Hat Certified Engineer (RHCE) or other relevant certification
- Knowledge or familiarity with Amazon Web Services; VMware vSphere, Azure, and Google Cloud
- Upstream involvement in open-source projects (patches submitted for upstream)
- Scripting or programming experience in languages like Bash, C, or Python
- Bachelor's degree in science or a technical field; engineering or computer science is preferred

LI-NG1

  • Technical Support Engineer

    hace 1 semana

    Madrid Centro, Madrid, España Red Hat A tiempo completo

    Technical Support Engineer - Openstack (Spain)About the Role:We are seeking a highly skilled Technical Support Engineer to join our team in Spain. As a Technical Support Engineer, you will provide exceptional customer support for our enterprise subscription customers, primarily for Red Hat OpenStack Platform.Key Responsibilities:Provide technical support to...

  • Technical Support Engineer

    hace 1 semana

    Madrid Centro, Madrid, España Red Hat A tiempo completo

    Technical Support Engineer - Openstack (Spain)About the Role:We are seeking a highly skilled Technical Support Engineer to join our team in Spain. As a Technical Support Engineer, you will provide exceptional customer support for our enterprise subscription customers, primarily for Red Hat OpenStack Platform.Key Responsibilities:Provide technical support to...

  • I-346 - Technical Support Engineer - Openstack (Spain)

    hace 3 semanas

    Madrid, España Red Hat A tiempo completo

    .Detalles del empleoAsí es cómo la información del empleo se alinea con tu perfil.Tipo de empleo - Jornada completaUbicación - En remotoDescripción completa del empleo The Red Hat Customer Experience and Engagement Solution team is looking for a Technical Support Engineer to join us remotely in the Europe, the Middle East, and Africa (EMEA) region. In...

  • [I-346] - Technical Support Engineer - Openstack (Spain)

    hace 3 semanas

    Madrid, España Red Hat A tiempo completo

    Detalles del empleoAsí es cómo la información del empleo se alinea con tu perfil.Tipo de empleo - Jornada completaUbicación - En remotoDescripción completa del empleo The Red Hat Customer Experience and Engagement Solution team is looking for a Technical Support Engineer to join us remotely in the Europe, the Middle East, and Africa (EMEA) region. In...

  • Administrador/a Red Hat Openshift

    hace 1 mes

    Madrid, España Procesia Proyectos y Servicios A tiempo completo

    Acerca del puesto Administrador/a Red Hat OpenShift En PROCESIA buscamos un/a administrador/a de sistemas Linux Red Hat con especialidad en OpenShift, para incorporarse a nuestro proyecto de consultoría especializada en el ámbito de la gestión y soporte en herramientas de administración de sistemas de un importante organismo Público. **¿Qué...

  • Platform Engineering Specialist

    hace 1 semana

    Madrid, Madrid, España Red Hat A tiempo completo

    About the RoleWe are seeking a highly skilled Platform Engineering Specialist to join our team in Europe, the Middle East, and Africa (EMEA). As a key member of our Red Hat Technology Services team, you will be responsible for delivering high-quality solutions using modern Red Hat technology.Key ResponsibilitiesPerform on-site delivery and implementation of...

  • Platform Engineering Specialist

    hace 1 semana

    Madrid, Madrid, España Red Hat A tiempo completo

    About the RoleWe are seeking a highly skilled Platform Engineering Specialist to join our team in Europe, the Middle East, and Africa (EMEA). As a key member of our Red Hat Technology Services team, you will be responsible for delivering high-quality solutions using modern Red Hat technology.Key ResponsibilitiesPerform on-site delivery and implementation of...

  • Administrador Red Hat Senior

    hace 4 días

    Madrid, Madrid, España Krell Consulting A tiempo completo

    Descripción del PuestoBuscamos un Administrador Red Hat con experiencia en la administración de servidores Linux para unir nuestro equipo en Krell Consulting.El puesto se encuentra en Madrid, zona O'Donnell, y requiere una contratación inicial con Krell.ResponsabilidadesAdministración avanzada de servidores Linux Red HatGestión de...

  • Administrador Red Hat Senior

    hace 4 días

    Madrid, Madrid, España Krell Consulting A tiempo completo

    Descripción del PuestoBuscamos un Administrador Red Hat con experiencia en la administración de servidores Linux para unir nuestro equipo en Krell Consulting.El puesto se encuentra en Madrid, zona O'Donnell, y requiere una contratación inicial con Krell.ResponsabilidadesAdministración avanzada de servidores Linux Red HatGestión de...

  • Red Hat Technical Trainer

    hace 2 semanas

    Madrid, Madrid, España Skillsbay Limited A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Instructor to join our team at Skillsbay Limited. As a Red Hat Technical Trainer, you will be responsible for delivering high-quality training and certification classes to our clients.Key ResponsibilitiesTraining Delivery: Set up and teach Red Hat Training classes, both virtually and in-person, to...

  • Red Hat Technical Trainer

    hace 2 semanas

    Madrid, Madrid, España Skillsbay Limited A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Instructor to join our team at Skillsbay Limited. As a Red Hat Technical Trainer, you will be responsible for delivering high-quality training and certification classes to our clients.Key ResponsibilitiesTraining Delivery: Set up and teach Red Hat Training classes, both virtually and in-person, to...

  • Platform Engineering Consultant

    hace 1 mes

    Madrid, España Red Hat A tiempo completo

    Job SummaryThe Red Hat Technology Services team in Europe, the Middle East, and Africa (EMEA) is looking for a Platform Engineering Consultant to join us in Madrid, Spain. In this role, you will perform on-site delivery and implementation of modern Red Hat technology. You will focus on delivering quality work resulting in a positive customer experience,...

  • Platform Engineering Consultant

    hace 7 días

    Madrid, España Red Hat A tiempo completo

    Job Summary The Red Hat Technology Services team in Europe, the Middle East, and Africa (EMEA) is looking for a Platform Engineering Consultant to join us in Madrid, Spain. In this role, you will perform on-site delivery and implementation of modern Red Hat technology. You will focus on delivering quality work resulting in a positive customer experience,...

  • Consultor/Formador de Tecnologías de Red Hat

    hace 1 semana

    Madrid, Madrid, España Formadores It A tiempo completo

    **Descripción de la empresa**Formadores IT es una empresa de referencia en servicios IT, experta en formación especializada, selección de personal y outsourcing tecnológico.Somos una consultora de formación con más de 10 años de experiencia en el mundo de la formación in company orientada a empresas del sector TIC, partícipes en el diseño e...

  • Consultor/Formador de Tecnologías de Red Hat

    hace 1 semana

    Madrid, Madrid, España Formadores It A tiempo completo

    **Descripción de la empresa**Formadores IT es una empresa de referencia en servicios IT, experta en formación especializada, selección de personal y outsourcing tecnológico.Somos una consultora de formación con más de 10 años de experiencia en el mundo de la formación in company orientada a empresas del sector TIC, partícipes en el diseño e...

  • Platform Engineering Specialist

    hace 2 semanas

    Madrid, Madrid, España Red Hat A tiempo completo

    About the RoleWe are seeking a highly skilled Platform Engineering Consultant to join our team in Europe, the Middle East, and Africa (EMEA). As a key member of our Red Hat Technology Services team, you will be responsible for delivering high-quality solutions to our customers, leveraging your expertise in modern Red Hat technology.Key ResponsibilitiesServe...

  • Platform Engineering Specialist

    hace 2 semanas

    Madrid, Madrid, España Red Hat A tiempo completo

    About the RoleWe are seeking a highly skilled Platform Engineering Consultant to join our team in Europe, the Middle East, and Africa (EMEA). As a key member of our Red Hat Technology Services team, you will be responsible for delivering high-quality solutions to our customers, leveraging your expertise in modern Red Hat technology.Key ResponsibilitiesServe...

  • Platform Engineering Specialist

    hace 2 semanas

    Madrid, Madrid, España Red Hat A tiempo completo

    About the RoleThe Red Hat Technology Services team is seeking a highly skilled Platform Engineering Consultant to join our team in Europe, the Middle East, and Africa (EMEA). As a Platform Engineering Consultant, you will be responsible for delivering high-quality solutions using modern Red Hat technology.Key ResponsibilitiesServe as a subject matter expert...

  • Platform Engineering Specialist

    hace 2 semanas

    Madrid, Madrid, España Red Hat A tiempo completo

    About the RoleThe Red Hat Technology Services team is seeking a highly skilled Platform Engineering Consultant to join our team in Europe, the Middle East, and Africa (EMEA). As a Platform Engineering Consultant, you will be responsible for delivering high-quality solutions using modern Red Hat technology.Key ResponsibilitiesServe as a subject matter expert...

  • => ᶦˢᵈᶠ&ˢᵈᵃᵈ Administrador/a Red Hat

    hace 4 meses

    Madrid, España Procesia Proyectos y Servicios A tiempo completo

    Acerca del puesto => ᶦˢᵈᶠ&ˢᵈᵃᵈ Administrador/a Red Hat OpenShift En PROCESIA buscamos un/a administrador/a de sistemas Linux Red Hat con especialidad en OpenShift, para incorporarse a nuestro proyecto de consultoría especializada en el ámbito de la gestión y soporte en herramientas de administración de sistemas de un importante...