Technical Account Manager,, Partner/Fsi

hace 3 semanas


Madrid, España Amazon A tiempo completo

Technical Consultant (TAM) - AMAZON Web Services, Korea, Partner/FSIAs a TAM, you will help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, RDS database, Connect (customer center), ECS/EKS, IoT, Security/Governance, and much more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies and enthusiastically keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.We are seeking individuals with strong backgrounds in IT architecting and operations such as OS/middle-ware/DB/Network administration, Customer center system/application management, and more. The TAM is our centerpiece of value to our Enterprise Support customers, so if you wish to be at the forefront of innovation, come join usKey job responsibilitiesEvery day will bring new and exciting challenges on the job while you:Provide field support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.Complete analysis and present periodic reviews of operational performance to customers.Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning.Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.Foster trusting relationships with customers, understanding their business needs and technical challenges.Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.Work directly with AWS global engineering and service teams to resolve customer issues.Minimum Requirements:Experience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or in a similar role.7+ years of hands-on & troubleshooting experience in one of the following areas: Infrastructure / Linux or Windows System Administration / Networking / CDN / Database / DevOps / Big Data / Analytics / AI, ML / Security / Open Source / Web Application Development.Strong customer focus and bias for action; and ability to work with remote teams.Candidates must have business communication skills in Korean.Bachelor's Degree in Computer Science, Math, or related discipline required, or equivalent work experience.- Experience with AWS services and/or other cloud offerings.- Business speaking in English.#J-18808-Ljbffr



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