Customer Care Officer Transfers
hace 3 semanas
.Our mission ? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market. Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking Our values: Customer focus | Prioritize customers in everything you do Ownership | Own your part, get things done Teamwork | Make (team)work easy Mastery | Continuously raise the bar Integrity | Always do what's right, and respect people Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality. Join Qonto as a Customer Care Manager in our Transfer team to deliver exceptional service and maintain our 94% customer satisfaction rate. Working closely with our Payment Services team, you'll play a crucial role in handling complex banking inquiries and contributing to our continuous improvement initiatives at our Barcelona office. As a Customer Care Manager at Qonto, you will: Handle complex customer inquiries related to transfers and direct debits (SWIFT, SEPA, and instant) and direct debit issues via email, chat, and phone (only outgoing calls). Investigate and resolve payment issues, collaborating with various internal teams. Maintain a high customer satisfaction rate while managing approximately 10 tickets per day on our ticketing tool, Zendesk. Participate in team meetings to review KPIs, analyze cases, and imagine new proposals to solve identified problems or to improve customer experience. Support and educate frontline agents to enhance overall service quality. What you can expect: A supportive team of 5 members within the larger Payment Services department, balancing the workload between the Paris and Barcelona offices. A stimulating international environment with Qontoers from more than 75 nationalities. New ways of working and continuous improvement methods to enhance customer satisfaction and internal processes. About your future manager: Your manager, Anaëlle Tabary, brings valuable experience from traditional banking (BNP and LCL). She fosters open communication, encourages learning from mistakes, and supports team growth through diverse responsibilities and projects. About You: 1-3 years in customer service , banking or financial services is a plus. Customer-centric : You show empathy and adapt your speech according to your customers' needs
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Customer Care Officer Transfers
hace 4 meses
Barcelona, España Qonto A tiempo completo.Our mission ? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve...
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Customer Care Officer Transfers
hace 3 semanas
Barcelona, España Qonto A tiempo completoOur mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in...
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Customer Care Officer Transfers
hace 2 semanas
Barcelona, España Qonto A tiempo completoOur mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in...
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Customer Care Officer Transfers
hace 2 semanas
Barcelona, España Qonto A tiempo completoOur mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in...
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Customer Care Officer Transfers
hace 3 semanas
Barcelona, España Qonto A tiempo completoOur mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in...
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Customer Care Officer Transfers
hace 3 semanas
Barcelona, España Qonto A tiempo completoOur mission ? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in...
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Customer Care Officer Transfers
hace 3 semanas
Barcelona, España Qonto A tiempo completoOur mission ?Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools.Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in...
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Customer Care Officer Transfers
hace 2 semanas
Barcelona, España Qonto A tiempo completoOur mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in...
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Customer Care Officer Transfers
hace 3 semanas
Barcelona, España Qonto A tiempo completoOur mission ? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market. Our journey: Founded by Alexandre and Steve...
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Customer Care Officer Transfers
hace 1 semana
Barcelona, España Qonto A tiempo completoOur mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in...
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Customer Care Officer
hace 2 meses
Barcelona, España Qonto A tiempo completo**Our mission**? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market. **Our journey**: Founded by Alexandre and...
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Customer Care Officer
hace 6 meses
Barcelona, España Qonto A tiempo completo**Our mission**? Creating the finance solution that energizes SMEs and freelancers, so they can achieve more. We simplify everything from everyday banking to bookkeeping and spend management. At Qonto, we’re passionate about creating the best product, so if you’re looking for an ambitious team that’s revolutionizing an old-fashioned industry, get in...
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Customer Care Officer
hace 4 meses
Barcelona, España Qonto A tiempo completo**Our mission**? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market. **Our journey**: Founded by Alexandre and...
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Customer Care Officer
hace 6 meses
Barcelona, España Qonto A tiempo completo**Our mission**? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market. **Our journey**: Founded by Alexandre and...
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Critical Care Nurse for Air Medical Transfers
hace 4 semanas
Barcelona, Barcelona, España European Nurse Recruitment A tiempo completoEuropean Nurse Recruitment is seeking highly skilled and experienced Pediatric, Neonatal, and Critical Care Nurses for Air Medical Transfers in Dubai.Key Responsibilities:In-flight Patient Care: Deliver high-quality, critical nursing care to pediatric and neonatal patients during air medical transfers. This includes monitoring and assessing the patient's...
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Critical Care Nurse for Air Medical Transfers in Dubai
hace 4 semanas
Barcelona, Barcelona, España European Nurse Recruitment A tiempo completoJob SummaryWe are seeking highly skilled and experienced Pediatric, Neonatal, and Critical Care Nurses to join our team at European Nurse Recruitment for Air Medical Transfers in Dubai.Job DescriptionThis role is essential for facilitating urgent transfers between hospitals and specialized care centers across the region and internationally. As part of a...
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Customer Care Officer
hace 3 meses
Barcelona, España Qonto A tiempo completo**Our mission**? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market. **Our journey**: Founded by Alexandre and...
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Customer Success Officer
hace 4 meses
Barcelona, España TRIPLE A TECHNOLOGIES PTE. LTD. A tiempo completo**About Triple-A** Triple-A, the digital currency payment institution, enables businesses to pay and get paid in both traditional and digital currencies, volatility-free. From API to no-code integration, Triple-A’s frictionless, white-label payment solutions are designed to blend smoothly into existing business operations — all while upholding the...
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Customer Care
hace 2 meses
Barcelona, España Lectus Recruitment A tiempo completoNuestro cliente es una multinacional líder en el sector dermatológico que busca incorporar un/a Customer Care con Italiano bilingüe para sus oficinas en Barcelona.Como Customer Care serás responsable de asegurar la gestión diaria de servicio a clientes y dar soporte en el plan de fidelización de la marca.Responsabilidades:Entrada manual de...
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Customer Care Officer
hace 2 meses
Barcelona, España Qonto A tiempo completoOur mission?Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools.Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in...
