Customer Service Manager
hace 3 meses
Discover Trend Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. The Role: Are you passionate about technology? Do you have a consultative mindset? Do you like being a trusted security advisor for our customers? If so, the Customer Service Manager (TAM) is a great opportunity for you. With the threat landscape constantly evolving, you will get the opportunity to act as a security expert in the areas of threats, security products, and customer domains. As a Trend Micro Customer Service Manager, you are making sure that your customers get the best support to secure their IT estate. Overview: The Customer Service Manager (TAM) is responsible for proactive technical support for Trend Micro's Managed Service premium customers, managing the customers' accounts for their technical and security needs. Key Responsibilities: Passionate about customer success, providing proactive regular health checks, sharing threat intelligence reports and sharing best practices. Build a strong relationship with our customers. Onboard new customers to Trend platforms, including Vision One. Be a customer advocate, representing the customers' needs internally. Provide guidance, consultancy, technical support, and problem resolution to key customers/channel partners during onboarding and implementation projects. Provide account management by proactively supplying customers with technical updates, monthly/quarterly case reviews, threat assessments/advisories for proactive risk protection, training customers on products threats, providing notifications on enhancements/bug-fixes. Escalate, manage and progress technical support cases where appropriate. Work closely with account managers to identify expansion opportunities and risks. Present to all levels of a customer organization right up to C-level and ability to run POC on Trend Micro solutions and products. Contribute to customer support improvement initiatives and projects. Our Ideal Candidate: We are looking for a candidate with drive, enthusiasm, a strong work ethic, and a desire to learn and develop their career within cybersecurity Ideally with 3+ years of experience in post-sales technical support, technical account management, or a related field. Practical knowledge of Linux, Windows, and networking. Good interpersonal skills and customer service-oriented. Good problem-solving skills with a strong attention to detail. Comfortable working in a fast-paced, high-pressure environment under minimal supervision to provide detailed technical knowledge of Trend Micro software products. Be resourceful, self-managed, energetic, friendly, and have excellent communication skills. Strong in documentation and process methodology. Technical Certification in IT, Networking, and Security will be an advantage. Fluency in written and spoken English and Spanish. Also having Portuguese or Catalan preferred. #J-18808-Ljbffr
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Customer Service Manager
hace 3 semanas
Barcelona, Barcelona, España Mygwork A tiempo completoCustomer Care Field ManagerBe part of a dynamic team at Danaher, a company that values diversity and inclusion. As a Customer Care Field Manager, you will oversee a team of Customer Service Engineers in Spain, responsible for providing exceptional service to customers. Your leadership skills will drive results through continuous improvement, and you will...
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Customer Service Manager
hace 3 semanas
Barcelona, Barcelona, España Mygwork A tiempo completoCustomer Care Field ManagerBe part of a dynamic team at Danaher, a company that values diversity and inclusion. As a Customer Care Field Manager, you will oversee a team of Customer Service Engineers in Spain, responsible for providing exceptional service to customers. Your leadership skills will drive results through continuous improvement, and you will...
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Customer Service Representative
hace 3 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle and close inbound calls to achieve quarterly quotaRespond to...
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Customer Service Representative
hace 3 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle and close inbound calls to achieve quarterly quotaRespond to...
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Customer Service Representative
hace 2 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the role:We are seeking a highly motivated and customer-focused Dutch Customer Service Specialist to join our team at Customer Labs. As a key member of our customer service team, you will be responsible for handling and closing inbound calls, responding to emails, and making outbound calls to resolve customer issues and maximize store revenue.Key...
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Customer Service Representative
hace 1 semana
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused Dutch Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for handling and closing inbound calls, responding to emails, and providing exceptional customer service to our clients.Key Responsibilities:•...
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Customer Service Manager
hace 5 meses
Barcelona, España UNITH A tiempo completoOur company is experiencing rapid growth with an ever-expanding number of partners and clients. We are actively seeking exceptional individuals to join our Barcelona-based startup and contribute to meeting the increasing demands of our clientele. UNITH is a leader in transforming customer journeys through cutting-edge conversational AI. We specialize in...
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Customer Service Manager
hace 2 semanas
Barcelona, Barcelona, España Noatum Logistics A tiempo completoAbout the RoleNoatum Logistics is seeking a highly skilled Customer Service Manager to join our Maritime Division in Barcelona.As a key member of our team, you will be responsible for leading our Customer Service Departments in Spain, ensuring the highest quality service to our customers.Main Responsibilities:Lead the Customer Service Departments in Spain,...
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Customer Service Manager
hace 7 días
Barcelona, España Affinity Petcare A tiempo completo.Your Role We are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity's Global Customer Service Manager. The person will be responsible for market development and...
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Customer Service Manager
hace 1 semana
Barcelona, Barcelona, España Affinity Petcare A tiempo completoWe are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France. This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity's Global Customer Service Manager.The person will be responsible for market development and business objective achievement, as well as ensuring...
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Customer Service Manager
hace 1 semana
Barcelona, Barcelona, España Affinity Petcare Sa A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Manager to oversee daily Order to Cash operations for our Specialty Direct Distribution area in Spain, Italy, and France. This position will involve supervising all aspects of the B2B customer service experience, from order entry to product delivery, ensuring timely and accurate deliveries,...
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Customer Service Manager
hace 3 meses
Barcelona, España Trend Micro A tiempo completo.Discover TrendTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
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Customer Service Manager
hace 1 semana
Barcelona, España Trend Micro A tiempo completo.Discover Trend Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
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Customer Service Manager
hace 2 meses
Barcelona, Barcelona, España Noatum Logistics A tiempo completoAbout Noatum LogisticsNoatum Logistics is a leading multinational in maritime, logistics, and port services recognized for its more than 50 years of activity, its excellence in service, and its specialized staff.We offer services to ship owners and operators, as well as exporters and importers, and are present in 26 countries with a solid presence in North...
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Customer Service Manager
hace 2 meses
Barcelona, Barcelona, España Noatum Logistics A tiempo completoAbout Noatum LogisticsNoatum Logistics is a leading multinational in maritime, logistics, and port services recognized for its more than 50 years of activity, its excellence in service, and its specialized staff.We offer services to ship owners and operators, as well as exporters and importers, and are present in 26 countries with a solid presence in North...
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Customer Service Manager
hace 4 meses
Barcelona, España Wallapop A tiempo completoWallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption. We believe in a world where collaborative economy is mainstream. This is what drives us. Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services....
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Customer Service Manager
hace 1 semana
Barcelona, España Affinity Petcare A tiempo completo.Your RoleWe are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity's Global Customer Service Manager.The person will be responsible for market development and...
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Customer Service Manager
hace 3 semanas
Barcelona, España Affinity Petcare Sa A tiempo completo.We are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity's Global Customer Service Manager.The person will be responsible for market development and business...
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Customer Service Manager
hace 3 semanas
Barcelona, España Affinity Petcare Sa A tiempo completo.We are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity's Global Customer Service Manager.The person will be responsible for market development and business...
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Customer Service Manager
hace 3 semanas
Barcelona, España Affinity Petcare A tiempo completo.Your RoleWe are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity's Global Customer Service Manager.The person will be responsible for market development and...
