Customer Service Manager
hace 5 meses
Discover Trend Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. The Role: Are you passionate about technology? Do you have a consultative mindset? Do you like being a trusted security advisor for our customers? If so, the Customer Service Manager (TAM) is a great opportunity for you. With the threat landscape constantly evolving, you will get the opportunity to act as a security expert in the areas of threats, security products, and customer domains. As a Trend Micro Customer Service Manager, you are making sure that your customers get the best support to secure their IT estate. Overview: The Customer Service Manager (TAM) is responsible for proactive technical support for Trend Micro's Managed Service premium customers, managing the customers' accounts for their technical and security needs. Key Responsibilities: Passionate about customer success, providing proactive regular health checks, sharing threat intelligence reports and sharing best practices. Build a strong relationship with our customers. Onboard new customers to Trend platforms, including Vision One. Be a customer advocate, representing the customers' needs internally. Provide guidance, consultancy, technical support, and problem resolution to key customers/channel partners during onboarding and implementation projects. Provide account management by proactively supplying customers with technical updates, monthly/quarterly case reviews, threat assessments/advisories for proactive risk protection, training customers on products threats, providing notifications on enhancements/bug-fixes. Escalate, manage and progress technical support cases where appropriate. Work closely with account managers to identify expansion opportunities and risks. Present to all levels of a customer organization right up to C-level and ability to run POC on Trend Micro solutions and products. Contribute to customer support improvement initiatives and projects. Our Ideal Candidate: We are looking for a candidate with drive, enthusiasm, a strong work ethic, and a desire to learn and develop their career within cybersecurity Ideally with 3+ years of experience in post-sales technical support, technical account management, or a related field. Practical knowledge of Linux, Windows, and networking. Good interpersonal skills and customer service-oriented. Good problem-solving skills with a strong attention to detail. Comfortable working in a fast-paced, high-pressure environment under minimal supervision to provide detailed technical knowledge of Trend Micro software products. Be resourceful, self-managed, energetic, friendly, and have excellent communication skills. Strong in documentation and process methodology. Technical Certification in IT, Networking, and Security will be an advantage. Fluency in written and spoken English and Spanish. Also having Portuguese or Catalan preferred. #J-18808-Ljbffr
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Customer Service Manager
hace 7 meses
Barcelona, España UNITH A tiempo completoOur company is experiencing rapid growth with an ever-expanding number of partners and clients. We are actively seeking exceptional individuals to join our Barcelona-based startup and contribute to meeting the increasing demands of our clientele. UNITH is a leader in transforming customer journeys through cutting-edge conversational AI. We specialize in...
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Customer Service Manager
hace 5 días
Barcelona, España BSP executive A tiempo completo**¿Dónde trabajarás?**: Our client is a well known international company from the pharmaceutical sector, rapidly expanding and is now looking for a Manager who will be in charge of the Corporate Customer Service Team. Reporting directly to the Corporate Operations Director, will have the opportunity to build the team from scratch and implement the...
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Customer Service Manager
hace 6 meses
Barcelona, España Wallapop A tiempo completoWallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption. We believe in a world where collaborative economy is mainstream. This is what drives us. Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services....
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Service Manager
hace 5 meses
Barcelona, España Wohn-Service-Team A tiempo completoSerco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...
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Customer Service Business Operations Manager
hace 2 semanas
Barcelona, Barcelona, España Affinity Petcare Sa A tiempo completoWe are seeking a Customer Service Business Operations Manager for our Specialty Direct Distribution area in Spain, Italy, and France. This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity's Global Customer Service Manager.Key ResponsibilitiesOversight of daily Order to Cash operations: Supervise all aspects of the...
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Customer Service Manager
hace 3 meses
Barcelona, España Affinity Petcare Sa A tiempo completo.We are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity's Global Customer Service Manager.The person will be responsible for market development and business...
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Customer Service Manager
hace 3 meses
Barcelona, España Affinity Petcare Sa A tiempo completo.We are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity's Global Customer Service Manager.The person will be responsible for market development and business...
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Customer Service Manager con Inglés
hace 5 días
Barcelona, España Page Personnel España A tiempo completoAsegurar que los pedidos de clientes se gestionen en tiempo y forma. - Dimensionar al equipo adecuadamente con el objetivo de cumplir los objetivos establecidos por el departamento. - Maximizar la productividad interna de las operaciones asociadas al departamento. Tanto a nível de evolución de sistema, como de procesos operativos del departamento. -...
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Customer Service Manager
hace 3 días
Barcelona, España Catenon A tiempo completo**FUNCTIONS**: Principales Responsabilidades: - Dirigir, gestionar y motivar al equipo de Customer Service realizando el seguimiento de las operaciones diarias. - Gestionar la cartera de clientes nacionales e internacionales, identificando sus necesidades y requisitos para ofrecer las soluciones adecuadas. - Garantizar una alta eficiencia y transparencia de...
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Customer Service Manager
hace 7 meses
Barcelona, España Rubiko A tiempo completoWe are experts in the field of customer support, tailored for the iGaming industry. We are searching for a **Customer Service Manager **with excellent leadership skills and business performance experience. In this position, you will ensure the management of the customer support service operations. You will be directly leading a team of team leaders and the...
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Customer Service Manager
hace 3 meses
Barcelona, España Affinity Petcare Sa A tiempo completoWe are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity's Global Customer Service Manager.The person will be responsible for market development and business...
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Customer Service Manager
hace 2 meses
Barcelona, España Trend Micro A tiempo completoDiscover Trend Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
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Customer Service Manager
hace 5 meses
Barcelona, España Trend Micro A tiempo completoDiscover Trend Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
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Customer Service Manager
hace 17 horas
Barcelona, España Catenon A tiempo completo**FUNCTIONS**: Principales Responsabilidades: - Dirigir, gestionar y motivar al equipo de Customer Service realizando el seguimiento de las operaciones diarias.- Gestionar la cartera de clientes nacionales e internacionales, identificando sus necesidades y requisitos para ofrecer las soluciones adecuadas.- Garantizar una alta eficiencia y transparencia de...
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Customer Service Manager
hace 3 meses
Barcelona, España Affinity Petcare Sa A tiempo completoWe are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.).This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity's Global Customer Service Manager.The person will be responsible for market development and business...
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Customer Service Manager
hace 3 meses
Barcelona, España Affinity Petcare A tiempo completo**Your Role** We are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity’s Global Customer Service Manager. The person will be responsible for market development...
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Customer Service Manager
hace 5 meses
Barcelona, España Trend Micro A tiempo completoDiscover TrendTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
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Customer Service Manager
hace 4 semanas
Barcelona, España Affinity Petcare SA A tiempo completoWe are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity’s Global Customer Service Manager.The person will be responsible for market development and business...
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Customer Service Manager
hace 2 meses
Barcelona, España Affinity Petcare SA A tiempo completoWe are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity’s Global Customer Service Manager. The person will be responsible for market development and business...
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Customer Service Manager
hace 3 meses
Barcelona, España Affinity A tiempo completoDescription Your RoleWe are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, .This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity's Global Customer Service Manager.The person will be responsible for market development and...
