Business Support Specialist
hace 2 semanas
.Position type and expected hours of work: full time, flexible timetable depending on the market and client needs.On a daily basis: Monday-Thursday 09.00-18.00 (one-hour lunch break), Fridays 09.00-14.00. Occasionally overtime will be required due to events, important calls or meetings.EU Customer based: 9:00 - 18:00US Customer based: 12:00 - 21:00Working with rotating shifts, we occasionally ask for you to work until 10pm when needed - including Fridays.Role Overview:The Business Support Specialist will provide an accurate and outstanding customer experience to Rentals United clients and partners online or via telephone.How will you do that?Customer Support (70%):Acknowledge, investigate and provide solutions on tier 1 technical issues, invoicing issues, business requests.Troubleshoot. Being able to systematically break down an issue to identify the root cause.Analyze, identify and categorize technical issues.Understand how information travels between partners of Rentals United depending on the connection/integration.Make sure the customers understand how to use the Rentals United features, tools, functionalities.Be able to provide the customers with advice on how to prevent issues (not only solve them).Track and check tickets from clients and partners, escalating when necessary.Management of critical cases and escalate them if it is required.Work closely with other areas and departments (sales, KAMs, Onboarding) and with our IT Support development office in Warsaw.Automations and Emails:Reporting on all Automation Email PerformanceCalendarizing all communications, either following the current process or changing it, making sure this is as efficient as possible.Constant optimization of this communication. You have the responsibility to meet performance benchmarks for all types of emails.Relationship management & Retention (15%):Develop and maintain collaborative relationships with key clientsEstablish and maintain active and constructive relationships with other teams in the organization to achieve better resultsTake feedback from customers and share it with support teamsManage a portfolio of small client accounts (10-19 properties) or (MMR classification)Investigation & innovation (10%):Proactive and resourceful by using the documentation and tools provided.Develop and improve our current service, bringing your own ideas.Data management (5%):Work with different CRM systems (Zendesk & Hubspot) and organize the daily records in order to keep the track of the full management cycle.KPI's for your role:First Time Reply, Full Resolution Time, MRR Retention, CSAT, NPS
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Business Travel Support Specialist
hace 3 semanas
Barcelona, Barcelona, España Softbank Investment Advisers A tiempo completo**About Us**TravelPerk is a leading SaaS business travel platform that offers a comprehensive solution for companies to manage their business travels. Our platform provides travellers with the freedom they want while giving companies the control they need, resulting in time and cost savings.**Job Description**We are seeking an experienced Business Travel...
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Business Support Specialist
hace 2 semanas
Barcelona, España Rentals United Ab A tiempo completo.Position type and expected hours of work: full time, flexible timetable depending on the market and client needs.On a daily basis: Monday-Thursday 09.00-18.00 (one-hour lunch break), Fridays 09.00-14.00. Occasionally overtime will be required due to events, important calls or meetings.EU Customer based: 9:00 - 18:00US Customer based: 12:00 - 21:00Working...
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Business Support Specialist
hace 2 semanas
Barcelona, España Rentals United Ab A tiempo completoPosition type and expected hours of work: full time, flexible timetable depending on the market and client needs.On a daily basis: Monday-Thursday 09.00-18.00 (one-hour lunch break), Fridays 09.00-14.00.Occasionally overtime will be required due to events, important calls or meetings.EU Customer based: 9:00 - 18:00 US Customer based: 12:00 - 21:00 Working...
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Business Support Specialist
hace 2 semanas
Barcelona, España Rentals United Ab A tiempo completoPosition type and expected hours of work: full time, flexible timetable depending on the market and client needs.On a daily basis: Monday-Thursday 09.00-18.00 (one-hour lunch break), Fridays 09.00-14.00. Occasionally overtime will be required due to events, important calls or meetings.EU Customer based: 9:00 - 18:00US Customer based: 12:00 - 21:00Working...
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Talent Acquisition Specialist
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Barcelona, España Talent Acquisition Specialist A tiempo completoTalent Acquisition Specialist – Madrid, Madrid Eurovision Services is looking for a Talent Acquisition Specialist based in Madrid, Spain.ABOUT THE HUMAN RESOURCES DEPARTMENT The mission of the People Culture and Communication department is to create an environment that motivates a diverse workforce through a continuous program of learning and talent...
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Business Support Specialist
hace 1 semana
Barcelona, España Rentals United AB A tiempo completoPosition type and expected hours of work: full time, flexible timetable depending on the market and client needs.On a daily basis: Monday-Thursday 09.00-18.00 (one-hour lunch break), Fridays 09.00-14.00. Occasionally overtime will be required due to events, important calls or meetings.EU Customer based: 9:00 - 18:00US Customer based: 12:00 - 21:00Working...
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Business Support Specialist
hace 2 semanas
Barcelona, España Rentals United AB A tiempo completoPosition type and expected hours of work: full time, flexible timetable depending on the market and client needs.On a daily basis: Monday-Thursday 09.00-18.00 (one-hour lunch break), Fridays 09.00-14.00. Occasionally overtime will be required due to events, important calls or meetings.EU Customer based: 9:00 - 18:00US Customer based: 12:00 - 21:00Working...
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Business Support Specialist
hace 7 días
Barcelona, España Rentals United AB A tiempo completoPosition type and expected hours of work: full time, flexible timetable depending on the market and client needs.On a daily basis: Monday-Thursday 09.00-18.00 (one-hour lunch break), Fridays 09.00-14.00. Occasionally overtime will be required due to events, important calls or meetings.EU Customer based: 9:00 - 18:00US Customer based: 12:00 - 21:00Working...
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Business Intelligence Specialist
hace 3 semanas
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Audit Support Specialist
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Barcelona, Barcelona, España ENGINEERINGUK A tiempo completoJob Overview:We are seeking an Audit Support Specialist to join our GTS-Audit team. In this role, you will be responsible for supporting Indirect Tax Audits globally, driving audit data support requests, and providing data solutions to our business customers.The ideal candidate will have a strong background in data analysis and business analytics, with...
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Sales Support Specialist
hace 3 semanas
Barcelona, España Otis A tiempo completoDate Posted: ******** Country: SpainLocation: Golfo De Salónica 73, 28033 MADRID, SpainOTIS, líder a nivel nacional y mundial del sector de la elevación, está contratando un SALES SUPPORT SPECIALIST en MADRID:Como Sales Support Specialist (Renovation Business), tus funciones serán:Soporte a la red comercial para consecución de los objetivos de venta en...
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Business Intelligence Specialist
hace 3 semanas
Barcelona, Barcelona, España LEO Pharma A tiempo completoJob OverviewWe are seeking a highly skilled Business Intelligence Specialist to join our team at LEO Pharma. In this role, you will play a key part in driving Sales Force Effectiveness analytics and reporting to support the achievement of sales strategy.
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Technical Support Specialist
hace 3 semanas
Barcelona, Barcelona, España Dow Jones A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Dow Jones in Barcelona. As a Technical Support Specialist, you will provide exceptional support for our destination and integration products, resolving complex technical issues for our customers.
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Business Transformation Specialist
hace 3 semanas
Barcelona, Barcelona, España Infor A tiempo completoAbout the OpportunityInfor is seeking a skilled Business Transformation Specialist to join our team. As a Business Transformation Specialist, you will play a key role in helping our customers achieve their business goals by implementing our industry-specific solutions.Key Responsibilities:Work closely with customers to understand their business needs and...
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Buen Salario Business Support Specialist
hace 2 semanas
Barcelona, España Rentals United Ab A tiempo completo.Position type and expected hours of work: full time, flexible timetable depending on the market and client needs.On a daily basis: Monday-Thursday 09.00-18.00 (one-hour lunch break), Fridays 09.00-14.00. Occasionally overtime will be required due to events, important calls or meetings.EU Customer based: 9:00 - 18:00US Customer based: 12:00 - 21:00Working...
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Cloud Business Support Specialist
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Barcelona, Barcelona, España Td Synnex A tiempo completoJob PurposeThe Cloud Systems & Services team plays a crucial role in optimizing business processes required for Td Synnex's eCommerce solutions. As a Cloud Business Support Analyst, you will work directly with our Operations Support team and collaborate with countries and stakeholders to gather and analyze information, making recommendations to improve...
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Insurance Support Specialist
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Barcelona, Barcelona, España Markel Insurance Se (Se Sucursal En España) A tiempo completoJob SummaryAs a key member of our team at Markel Insurance Se (Se Sucursal En España), the Insurance Support Specialist will play a vital role in the successful operation of our underwriting department. With a strong focus on customer service and business development, this role is ideal for an individual with a passion for insurance and a knack for building...
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Erp Support Specialist
hace 1 día
Barcelona, España Abroad Experience A tiempo completoOur international client who are an international non-profit organisation is looking for an ERP Support Specialist.Responsibilities/TasksThe ERP Specialist is responsible to provide support to internal and external users to use the ERP system effectively in order to fulfill business objectives. The Specialist will assist the ERP Product Owner with system...
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Data Center Support Specialist
hace 3 semanas
Barcelona, Barcelona, España Six Group Ag A tiempo completoCompany OverviewSIX Group AG drives the transformation of financial markets and belongs to one of the largest exchange groups in Europe. The company values bright minds and inspires them to grow with their ideas.About the JobThis position is located in Madrid (Las Rozas) with a remote working hybrid model (40% presential and 60% remote). We are looking for a...
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Business Support Coordinator
hace 6 meses
Barcelona, España AstraZeneca A tiempo completo**Business Support Coordinator** **Hybrid work** At AstraZeneca every one of our employees makes a difference to patient lives every day. BioPharma Clinical Operations brings together all the skills groups to drive critical operational activities for early and late stage medicines development. We have deep and specialist expertise in study and site...