Senior Manager Of Customer Success
hace 2 semanas
.As a Senior Manager of Customer Success, you'll be responsible for managing the Iberia & Emerging Markets Customer Success Team in EMEA. Ensuring our Customers get the best experience, understand best practice, and continue to grow with Workiva. You will manage a team of Customer Success individuals focused on our Iberia, Italy, and emerging EMEA markets, who build post-sales relationships with customers to drive and increase adoption and utilization of Workiva's products. What You'll Do Manage the identification of opportunities from assigned clients, including upselling and cross-selling of related products/services, client renewal, and retention results. Provide both management and subject matter leadership. Lead the strategic development of the Iberia and Emerging Markets Customer Success function, addressing business requirements and goals. Select, develop, and evaluate personnel to ensure the efficient operation of the function. Lead the strategy and direction of our Customer Journey for our Iberia & Emerging Markets Customers. Enable the CSMs and develop strategies to delight our customers. Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results with our Customers. Stay aware of regional market differentiators, adapting message and style to drive results. People management responsibility including hiring, departures, annual performance, and pay reviews. Continuously share your experience across the team. Play a key role in the GTM Strategy of the assigned markets. What You'll Need Minimum Qualifications 8+ years of related experience in Customer Success, Account Management, Sales, Marketing, or other GTM roles. 3+ years of people and team leadership experience. Undergraduate degree or equivalent knowledge and career experience. Fluency in Spanish and English. Preferred Qualifications Experienced manager with advanced knowledge in GTM strategies and delivering on them. Excellent communication skills and able to demonstrate the ability to communicate at multiple levels. Evidence of successful relationship building both internally and externally. A track record of developing people. A track record of delivering results against targets. Skills in data analysis and summarizing data to deliver clear action plans. Travel Requirements & Working Conditions 30% travel to other Workiva office locations. Reliable internet access for any period of time working remotely and not in a Workiva office. Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic
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Senior Manager of Customer Success
hace 1 mes
Zaragoza, Zaragoza, España Workiva A tiempo completoJob Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Iberia and Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.Key...
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Senior Manager of Customer Success
hace 4 semanas
Zaragoza, Zaragoza, España Workiva A tiempo completoJob Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Iberia and Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.Key...
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Senior Manager of Customer Success
hace 3 semanas
Zaragoza, Zaragoza, España Workiva Spain, S.L. A tiempo completoJob SummaryWe are seeking a highly experienced Senior Manager of Customer Success to lead our Iberia and Emerging Markets Customer Success Team. As a key member of our EMEA team, you will be responsible for ensuring our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.Key ResponsibilitiesManage a...
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Senior Manager Of Customer Success
hace 2 semanas
Zaragoza, Zaragoza, España Workiva Spain, S.L. A tiempo completoJob SummaryWe are seeking a seasoned Senior Manager Of Customer Success to lead our Customer Success Team in EMEA, driving customer adoption and utilization of our products. As a key member of our leadership team, you will be responsible for managing a team of Customer Success individuals focused on our Iberia, Italy, and emerging EMEA markets.Key...
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Senior Manager Of Customer Success
hace 2 meses
Zaragoza, España Workiva A tiempo completo.As a Senior Manager of Customer Success, you'll be responsible for managing the Iberia & Emerging Markets Customer Success Team in EMEA. Ensuring our Customers get the best experience, understand best practice and continue to grow with Workiva. You will manage a team of Customer Success individuals focused on our Iberia, Italy and emerging EMEA markets, who...
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Customer Success Manager
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Zaragoza, Zaragoza, España Amadeus A tiempo completoJob Title Customer Success Manager Summary:The Customer Success Manager (CSM) is responsible for ensuring customers gain full benefits from Amadeus products, identifying opportunities for additional products to meet customer needs, and providing proactive information to optimize product use.This leads to improved revenue for both customers and Amadeus. The...
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Zaragoza, España Sinch A tiempo completo.Sinch is a Customer Communication Cloud company, directly powering meaningful conversations at scale across messaging, voice and email to help businesses deliver unified, personalized experiences that truly revolve around their customers – no matter the channels they use. More than 150,000 businesses – including many of the world's largest tech...
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Zaragoza, España Worldline Global A tiempo completo.Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next...
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Zaragoza, España Sinch A tiempo completo.Sinch is a Customer Communication Cloud company, directly powering meaningful conversations at scale across messaging, voice and email to help businesses deliver unified, personalized experiences that truly revolve around their customers – no matter the channels they use. More than 150,000 businesses – including many of the world's largest tech...
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Customer Success Manager
hace 1 mes
Zaragoza, Zaragoza, España Sap Se A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SAP SE. As a key member of our Customer Success team, you will be responsible for driving customer outcomes, renewals, expansions, and upsells.Key ResponsibilitiesSuccessfully complete a 10-month learn-apply program, which includes classroom phases and field phases...
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Customer Success Manager
hace 4 semanas
Zaragoza, Zaragoza, España Sap Se A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SAP SE. As a key member of our Customer Success team, you will be responsible for driving customer outcomes, renewals, expansions, and upsells.Key ResponsibilitiesSuccessfully complete a 10-month learn-apply program, which includes classroom phases and field phases...
