Customer Success Manager
hace 1 semana
.Job Title Customer Success Manager Summary:The Customer Success Manager (CSM) is responsible for ensuring customers gain full benefits from Amadeus products, identifying opportunities for additional products to meet customer needs, and providing proactive information to optimize product use. This leads to improved revenue for both customers and Amadeus. The CSM also acts as an escalation point for service concerns. Their performance is evaluated based on revenue generation, customer retention, and customer satisfaction. The CSM will secure renewals by demonstrating value for Amadeus solutions and building strong relationships with our clients. The CSM must have a deep understanding of the Amadeus portfolio of products and the hospitality industry in general. The CSM works directly with their assigned group of customers to grow customer's revenues as well as the revenues of Amadeus. In this role you will: Reach assigned retention goals by cultivating relationships with stakeholders across an assigned accountBecome primary point of contact for optimization and usage of toolsEnhance proactive communications and to be customer interaction main entry point to guide the clientEnsure customers growth through product adoption and optimize use of productsRetention: identify risks and ensure the renewal of the assigned portfolioGenerate Amadeus Hospitality revenue through upsell and cross-sell and ensure clients are seeing the value of Amadeus productsCollaborate with Directors of Sales within your assigned regionsCollaborate / coordinate with other departments to allow for a seamless renewal contracting process.Evaluate satisfaction of customer with product to pre-emptively solve problemsGather customer usage data relevant for product developmentCollect and share business process and industry best practicesParticipate in customer projects to handle the Amadeus Hospitality activitiesIdentify and action opportunities to improve current usage and adoption of Amadeus Hospitality products and servicesIdentify opportunities to expand the Amadeus Hospitality footprint within the accountResponsible for total Customer Success function, serving as the central point of contact and product expert for assigned productsResponsible for all customer communications, conflict resolution and compliance on contractual deliverables by coordinating with other teams. Provide revenue management, marketing, product optimization strategies and budget suggestions in support of customers; drive effective strategies to achieve organic growth as well as expand business by creating value propositions to create opportunities proactively.Create value driven material to share during client Business Reviews calls taking into consideration items such as booking patterns, customer profiles, competitive sets,system usage, marketing or media performance and all demand marketing channels
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Customer Success Manager
hace 16 horas
Zaragoza, Zaragoza, España Amadeus A tiempo completoJob Title Customer Success Manager Summary:The Customer Success Manager plays a pivotal role in ensuring customers derive maximum value from Amadeus products, identifying opportunities for additional products to meet customer needs, and providing proactive information to optimize product use.This leads to improved revenue for both customers and Amadeus. The...
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Customer Success Manager
hace 18 horas
Zaragoza, Zaragoza, España Amadeus A tiempo completoJob Title Customer Success Manager Summary:The Customer Success Manager plays a pivotal role in ensuring customers derive maximum value from Amadeus products, identifying opportunities for additional products to meet customer needs, and providing proactive information to optimize product use.This leads to improved revenue for both customers and Amadeus. The...
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Manager, Customer Success
hace 4 semanas
Zaragoza, España Onetrust A tiempo completo.OneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables...
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Customer Success Manager |
hace 4 días
Zaragoza, España Sin Nombre A tiempo completo.Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other...
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Customer Success Manager
hace 2 días
Zaragoza, Zaragoza, España Sap Se A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SAP SE. As a key member of our Customer Success team, you will be responsible for driving customer outcomes, renewals, expansions, and upsells.Key ResponsibilitiesSuccessfully complete a 10-month learn-apply program, which includes classroom phases and field phases...
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Customer Success Manager
hace 1 día
Zaragoza, Zaragoza, España Sap Se A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SAP SE. As a key member of our Customer Success team, you will be responsible for driving customer outcomes, renewals, expansions, and upsells.Key ResponsibilitiesSuccessfully complete a 10-month learn-apply program, which includes classroom phases and field phases...
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Customer Success Manager
hace 2 días
Zaragoza, Zaragoza, España Cobser Consulting A tiempo completoJob DescriptionCobser Consulting is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Client Success team, you will be responsible for building strong relationships with our clients and ensuring their success with our platform.Key Responsibilities:Analyze business needs and develop strategies to meet client...
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Customer Success Manager
hace 1 día
Zaragoza, Zaragoza, España Cobser Consulting A tiempo completoJob DescriptionCobser Consulting is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Client Success team, you will be responsible for building strong relationships with our clients and ensuring their success with our platform.Key Responsibilities:Analyze business needs and develop strategies to meet client...
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Customer Success Manager Spain
hace 4 días
Zaragoza, España Virtuagym A tiempo completoAs Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place. As Customer Success Manager in our Customer Success Team, you will be the first point of contact for our local clients/customers in the Spanish market and...
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Customer Success Manager
hace 3 días
Zaragoza, España Sinch A tiempo completo.Sinch is a Customer Communication Cloud company, directly powering meaningful conversations at scale across messaging, voice and email to help businesses deliver unified, personalized experiences that truly revolve around their customers – no matter the channels they use. More than 150,000 businesses – including many of the world's largest tech...
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Izq33 - Customer Success Manager
hace 4 semanas
Zaragoza, España Importante Empresa Del Sector A tiempo completoYour RoleThe mission of Customer Success Management - Spain at KONUX is to make our clients successful on their journey to a sustainable future by using our products and services. This includes a consistent, reliable, and high-quality customer project delivery, supporting the customers' internal transformation by operationalizing the KONUX system, and...
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Customer Success Manager
hace 7 días
Zaragoza, España Righthand A tiempo completoDesde RightHand, compañía especializada en atracción del talento digital y contratación, estamos colaborando en la búsqueda de un Customer Success Manager en Madrid con nuestro cliente, plataforma tecnológica especializada en campañas publicitarias digitales fuera del hogar (DOOH). Buscamos un Customer Success Manager con talento para acelerar el uso...
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Technical Customer Success Manager
hace 1 día
Zaragoza, Zaragoza, España Empresa Reconocida A tiempo completoAbout the RoleThe Technical Customer Success Manager is a critical role that requires a unique blend of technical expertise and customer-facing skills. As a key member of our team, you will be responsible for driving customer adoption and value across our portfolio of customers.Key ResponsibilitiesDevelop and execute customer onboarding and risk mitigation...
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Technical Customer Success Manager
hace 2 días
Zaragoza, Zaragoza, España Empresa Reconocida A tiempo completoAbout the RoleThe Technical Customer Success Manager is a critical role that requires a unique blend of technical expertise and customer-facing skills. As a key member of our team, you will be responsible for driving customer adoption and value across our portfolio of customers.Key ResponsibilitiesDevelop and execute customer onboarding and risk mitigation...
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Customer Success Manager, Iberia
hace 2 semanas
Zaragoza, España Denodo Technologies, Inc. A tiempo completo.Customer Success Manager, Iberia Country: ES City: Madrid Job Category: Customer Success Denodo is a leader in data management. The award-winning Denodo Platform is the leading data integration, management, and delivery platform using a logical approach to enable self-service BI, data science, hybrid/multi-cloud data integration, and enterprise data...
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Customer Success Manager
hace 4 semanas
Zaragoza, Zaragoza, España Importante Empresa A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Importante Empresa. As a key member of our Customer Success team, you will be responsible for ensuring our clients achieve their business objectives through the effective use of our gfknewron platform.Key ResponsibilitiesOnboard clients on gfknewron...
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Customer Success Manager
hace 4 semanas
Zaragoza, Zaragoza, España Importante Empresa A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Importante Empresa. As a key member of our Customer Success team, you will be responsible for ensuring our clients achieve their business objectives through the effective use of our gfknewron platform.Key ResponsibilitiesOnboard clients on gfknewron...
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Customer Success Manager
hace 2 semanas
Zaragoza, España Xm Cyber A tiempo completo.XM Cyber is a leading hybrid cloud security company that's changing the way organizations approach cyber risk. XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets. With XM Cyber, you...
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Customer Success Strategy
hace 4 semanas
Zaragoza, España Make A tiempo completo.Customer Success Strategy & Operations ManagerMake is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France,...
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Senior Manager of Customer Success
hace 2 días
Zaragoza, Zaragoza, España Workiva A tiempo completoJob Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Iberia and Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.Key...
