Customer Success Manager
hace 1 mes
.Job Title Customer Success Manager Summary:The Customer Success Manager (CSM) is responsible for ensuring customers gain full benefits from Amadeus products, identifying opportunities for additional products to meet customer needs, and providing proactive information to optimize product use. This leads to improved revenue for both customers and Amadeus. The CSM also acts as an escalation point for service concerns. Their performance is evaluated based on revenue generation, customer retention, and customer satisfaction. The CSM will secure renewals by demonstrating value for Amadeus solutions and building strong relationships with our clients. The CSM must have a deep understanding of the Amadeus portfolio of products and the hospitality industry in general. The CSM works directly with their assigned group of customers to grow customer's revenues as well as the revenues of Amadeus. In this role you will: Reach assigned retention goals by cultivating relationships with stakeholders across an assigned accountBecome primary point of contact for optimization and usage of toolsEnhance proactive communications and to be customer interaction main entry point to guide the clientEnsure customers growth through product adoption and optimize use of productsRetention: identify risks and ensure the renewal of the assigned portfolioGenerate Amadeus Hospitality revenue through upsell and cross-sell and ensure clients are seeing the value of Amadeus productsCollaborate with Directors of Sales within your assigned regionsCollaborate / coordinate with other departments to allow for a seamless renewal contracting process.Evaluate satisfaction of customer with product to pre-emptively solve problemsGather customer usage data relevant for product developmentCollect and share business process and industry best practicesParticipate in customer projects to handle the Amadeus Hospitality activitiesIdentify and action opportunities to improve current usage and adoption of Amadeus Hospitality products and servicesIdentify opportunities to expand the Amadeus Hospitality footprint within the accountResponsible for total Customer Success function, serving as the central point of contact and product expert for assigned productsResponsible for all customer communications, conflict resolution and compliance on contractual deliverables by coordinating with other teams. Provide revenue management, marketing, product optimization strategies and budget suggestions in support of customers; drive effective strategies to achieve organic growth as well as expand business by creating value propositions to create opportunities proactively.Create value driven material to share during client Business Reviews calls taking into consideration items such as booking patterns, customer profiles, competitive sets,system usage, marketing or media performance and all demand marketing channels
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Customer Success Manager
hace 2 semanas
Zaragoza, España Sap A tiempo completo.What we offer We help the world run better. Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We...
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Customer Success Manager
hace 3 semanas
Zaragoza, España Sap Se A tiempo completo.Customer Success Manager (CSM) - SAP Academy for Customer Success - Spain (Hybrid) Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our...
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Customer Success Manager
hace 4 semanas
Zaragoza, Zaragoza, España Amadeus A tiempo completoJob Title Customer Success Manager Summary:The Customer Success Manager plays a pivotal role in ensuring customers derive maximum value from Amadeus products, identifying opportunities for additional products to meet customer needs, and providing proactive information to optimize product use.This leads to improved revenue for both customers and Amadeus. The...
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Customer Success Manager
hace 4 semanas
Zaragoza, Zaragoza, España Amadeus A tiempo completoJob Title Customer Success Manager Summary:The Customer Success Manager plays a pivotal role in ensuring customers derive maximum value from Amadeus products, identifying opportunities for additional products to meet customer needs, and providing proactive information to optimize product use.This leads to improved revenue for both customers and Amadeus. The...
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Customer Success Manager
hace 4 semanas
Zaragoza, Zaragoza, España Sinch A tiempo completoAbout the Role:Sinch is a Customer Communication Cloud company that powers meaningful conversations at scale. As a Customer Success Manager, you will own the complete customer lifecycle, from onboarding to expansion and renewal. Your goal is to drive faster "time to value" and improve the overall experience for our customers.Key Responsibilities:Own the...
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Customer Success Manager |
hace 1 mes
Zaragoza, España Sin Nombre A tiempo completo.Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other...
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Customer Success Manager
hace 4 semanas
Zaragoza, Zaragoza, España Sap Se A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SAP SE. As a key member of our Customer Success team, you will be responsible for driving customer outcomes, renewals, expansions, and upsells.Key ResponsibilitiesSuccessfully complete a 10-month learn-apply program, which includes classroom phases and field phases...
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Customer Success Manager
hace 1 mes
Zaragoza, Zaragoza, España Sap Se A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SAP SE. As a key member of our Customer Success team, you will be responsible for driving customer outcomes, renewals, expansions, and upsells.Key ResponsibilitiesSuccessfully complete a 10-month learn-apply program, which includes classroom phases and field phases...
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Customer Success Manager
hace 3 semanas
Zaragoza, España Sinch A tiempo completo.Sinch is a Customer Communication Cloud company, directly powering meaningful conversations at scale across messaging, voice and email to help businesses deliver unified, personalized experiences that truly revolve around their customers – no matter the channels they use. More than 150,000 businesses – including many of the world's largest tech...
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Customer Success Manager
hace 3 semanas
Zaragoza, Zaragoza, España Amadeus A tiempo completoJob Title Customer Success Manager Summary:The Customer Success Manager (CSM) is responsible for ensuring customers gain full benefits from Amadeus products, identifying opportunities for additional products to meet customer needs, and providing proactive information to optimize product use.This leads to improved revenue for both customers and Amadeus. The...
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Customer Success Manager
hace 1 mes
Zaragoza, Zaragoza, España Cobser Consulting A tiempo completoJob DescriptionCobser Consulting is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Client Success team, you will be responsible for building strong relationships with our clients and ensuring their success with our platform.Key Responsibilities:Analyze business needs and develop strategies to meet client...
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Customer Success Manager
hace 1 mes
Zaragoza, Zaragoza, España Cobser Consulting A tiempo completoJob DescriptionCobser Consulting is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Client Success team, you will be responsible for building strong relationships with our clients and ensuring their success with our platform.Key Responsibilities:Analyze business needs and develop strategies to meet client...
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Customer Success Manager Spain
hace 1 mes
Zaragoza, España Virtuagym A tiempo completoAs Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place. As Customer Success Manager in our Customer Success Team, you will be the first point of contact for our local clients/customers in the Spanish market and...
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Customer Success Manager
hace 3 semanas
Zaragoza, España Worldline Global A tiempo completo.Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next...
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Customer Success Manager
hace 1 mes
Zaragoza, España Sinch A tiempo completo.Sinch is a Customer Communication Cloud company, directly powering meaningful conversations at scale across messaging, voice and email to help businesses deliver unified, personalized experiences that truly revolve around their customers – no matter the channels they use. More than 150,000 businesses – including many of the world's largest tech...
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Enterprise Customer Success Manager
hace 7 días
Zaragoza, Zaragoza, España Ab Tasty A tiempo completoCustomer Success Manager Job DescriptionWe are looking for an experienced professional to join our team in Spain as a Customer Success Manager. As a key member of our Customer Success team, you will be responsible for guiding and advising clients on the best ways to maximize the value of our solutions. This includes working closely with the Sales, Account...
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Customer Success Manager
hace 3 semanas
Zaragoza, Zaragoza, España Worldline Global A tiempo completoCustomer Success Manager Role OverviewAt Worldline Global, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Enterprise Accounts team, you will be responsible for delivering exceptional customer experiences and driving business growth.Main ResponsibilitiesDevelop and maintain strong relationships with our...
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Customer Success Manager
hace 1 mes
Zaragoza, España Righthand A tiempo completoDesde RightHand, compañía especializada en atracción del talento digital y contratación, estamos colaborando en la búsqueda de un Customer Success Manager en Madrid con nuestro cliente, plataforma tecnológica especializada en campañas publicitarias digitales fuera del hogar (DOOH). Buscamos un Customer Success Manager con talento para acelerar el uso...
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Technical Customer Success Manager
hace 1 mes
Zaragoza, Zaragoza, España Empresa Reconocida A tiempo completoAbout the RoleThe Technical Customer Success Manager is a critical role that requires a unique blend of technical expertise and customer-facing skills. As a key member of our team, you will be responsible for driving customer adoption and value across our portfolio of customers.Key ResponsibilitiesDevelop and execute customer onboarding and risk mitigation...
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Technical Customer Success Manager
hace 1 mes
Zaragoza, Zaragoza, España Empresa Reconocida A tiempo completoAbout the RoleThe Technical Customer Success Manager is a critical role that requires a unique blend of technical expertise and customer-facing skills. As a key member of our team, you will be responsible for driving customer adoption and value across our portfolio of customers.Key ResponsibilitiesDevelop and execute customer onboarding and risk mitigation...
