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Sales Order Administrator
hace 3 meses
Introduction
We are looking for a talented and experienced Sales Order Administrator to join Supply Chain team. In this new role, the Order & Compliance Support Analyst will be responsible for coordinating and liaising with all the internal stakeholders such as Commercial, Finance, Supply Chain Team, and our customers, leading retailers in France. What You Will Do:
Take care of our customer managing sales orders (from receipt to delivery): incoming customer enquiries, assisting the sales team with daily sales administration activities,
Process orders via email or EDI, check data accuracy in orders and invoices; contact clients to obtain missing information or answer queries.
Liaise with the Logistics department to ensure timely deliveries and inventory accuracy to fulfil customer orders.
Maintain and update sales and customer records, communicate important feedback from customers internally,
Liaison on a "case by case basis" between Sales, Operations,
Support/Interact daily with IRobot Regional Ops Team
Uploading and organization of files & customer agreements
Reporting: Sales order status and inventory levels to track actions with other stakeholders
Assist other Sales Operations staff during busy periods..
Highly proficient in Microsoft Excel, Tableau and Oracle
Proficiency in Service Metrics for logistics purpose as OTD, Sell through and other service fulfilment metrics
Recommend process improvements
Coordinate the customer logistics requirements with our 3PL coordinators. Moving With Urgency
To Be Successful You Will Have:
Strong communication and interpersonal skills with an aptitude for building relationships with professionals of all organizational levels
Independent/autonomous and takes the initiative; Highly motivated and flexible
Proactive and problem solving
Excellent organizational skills
Highly proficient in Microsoft Excel and well-versed in dealing with an ERP system, Oracle
Must be fluent in French and Business English
Additional Information
Work Location: Lyon, France or Madrid, Spain
Reports to: Sr Manager, Product Supply & Supply Chain for Western Europe
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