? Urgente Digital Customer Engagement Manager
hace 1 semana
.Digital Customer Engagement Manager - SAP Basis Technical ConsultantOur company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowThe charter of Private Cloud Customer Centre is to ensure seamless adoption of the new RISE SAP S/4HANA Private Cloud Edition solution by customers through a Shared Services model.What you'll doThe Digital Customer Engagement Manager (dCEM) is responsible for E2E virtual customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables.Drives Sales to delivery handover and customer onboarding, covering all technical and project aspects like IP ranges, Load Balancer setup requirements, VPN networks and more.Support tickets handling, bridging customer queries and requirements from technical operations team.Ensures periodic service reviews to track the service quality across a range of customers.Orchestrates the overall service delivery according to agreed SLAs and KPIs.Supports customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.Proactive ticket monitoring, handling and issue resolution for customers with regular and transparent communication.Supports de-escalations of critical customer situations & reviews SLA service credit cases.Contributes to customer Go-Lives, Release Upgrade and maintenance activities.Executes and supports problem management and continuous improvement.Supports customer satisfaction surveys & commercial change requests.Contributes to the liaison with different SAP stakeholders e.G. Sales, Presales, Renewals teams, esp. Customer success partner involved in the accounts, to ensure customer success.What you'll bringEngineering graduate with 3+ years of work experience as a SAP technical consultant in a customer facing/supporting role.Strong knowledge of SAP Basis, SAP ERP modules and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.Strong hands-on experience with SAP Basis activities, technical support in Cloud environments esp. with hyperscalers, OS/DB migration SAP release upgrades and infrastructure updates for cloud customers.Technical and application expertise for different cloud solutions (S/4HANA or another private cloud).Good understanding of infrastructure operations & processes and understanding of escalation handling and procedures.Experienced in working with cross-cultural and cross-functional teams or individuals.Meet the teamThe SAP Enterprise Cloud Services (ECS) is building the bridge for SAP customers towards cloud, closely helping them through this transformation
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Digital Customer Engagement Manager
hace 1 mes
Madrid, Madrid, España Sap A tiempo completoUnlock Your Potential as a Digital Customer Engagement ManagerWe're seeking an experienced Digital Customer Engagement Manager to join our SAP Enterprise Cloud Services team. Your primary focus will be on driving sales to delivery handover and customer onboarding, ensuring seamless adoption of our RISE SAP S/4HANA Private Cloud Edition solution.Key...
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Madrid, España Sap Se A tiempo completo.Digital Customer Engagement Manager - SAP Basis Technical ConsultantOur company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Urgente: Digital Customer Engagement Manager
hace 2 meses
Madrid, España Sap Se A tiempo completo.Digital Customer Engagement Manager - SAP Basis Technical ConsultantOur company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Digital Customer Engagement Manager
hace 2 meses
Madrid, España Sap Se A tiempo completo.Digital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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SAP Technical Consultant
hace 2 meses
Madrid, Madrid, España Sap Se A tiempo completoAbout the RoleThe Digital Customer Engagement Manager is responsible for delivering end-to-end virtual customer engagement and contractual agreement services for SAP Cloud Customers. This role focuses on SAP S/4HANA, private cloud edition deliverables, and serves European customers. Key responsibilities include driving sales to delivery handover, customer...
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Customer Engagement Manager
hace 5 días
Madrid, España Busuu A tiempo completo.Job DescriptionJoining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning.Busuu's vision is to empower people through languages. We are the world's largest online community for language learning, with 120+ million registered users. We make learning a...
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Bp Digital Customer Engagement
hace 2 meses
Madrid, España AstraZeneca A tiempo completoThe role is responsible for helping to transform the company and the healthcare sector towards impactful digitization, enabling the maximization of AZ's interactions with patients and the healthcare system. Reporting directly to the Customer Engagement & Digital Lead, this role will be responsible for proposing, developing, and implementing omnichannel...
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Digital Customer Engagement Manager
hace 1 mes
Madrid, Madrid, España SAP A tiempo completoAbout the RoleWe're seeking a highly skilled Digital Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you'll be responsible for delivering exceptional customer experiences and driving sales to delivery handovers.Key Responsibilities:Lead end-to-end virtual customer engagement and delivery of...
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Digital Customer Engagement Solutions Specialist
hace 1 semana
Madrid, Madrid, España Sap Se A tiempo completoAbout the RoleWe are seeking a highly skilled Digital Customer Engagement Solutions Specialist to join our team at SAP SE.
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Customer Engagement Manager
hace 5 días
Madrid, España Busuu A tiempo completoJob DescriptionJoining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning.Busuu's vision is to empower people through languages. We are the world's largest online community for language learning, with 120+ million registered users. We make learning a...
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Digital Customer Engagement Manager
hace 2 semanas
Madrid, España SAP SE A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical ConsultantOur company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...
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Digital Engagement Manager
hace 4 semanas
Madrid, Madrid, España Fever España A tiempo completoFever España is looking for a Digital Engagement Manager to join its Madrid-based team.About the PositionThe successful candidate will develop and optimize CRM flows to drive revenue, leverage consumer behavioral data, and deliver relevant marketing insights.The ideal candidate will have experience with HTML, copywriting, and commercially savvy analytical...
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Senior Manager, Customer Engagement Technologies
hace 8 meses
Madrid, España Galderma A tiempo completoDescription The Senior Manager, Customer Engagement Technology will lead the discovery, implementation, adoption, and continuous improvement of our Customer and MarTech (SalesForce) Platforms and other customer engagement technology and digital applications and services that enable best of breed Digital Initiatives and Marketing Automation for our...
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Digital Customer Engagement Manager
hace 4 semanas
Madrid, Madrid, España SAP A tiempo completoJob DescriptionWe are seeking a highly skilled Digital Customer Engagement Manager - Cloud Solutions Expert to join our team at SAP. This role is focused on driving sales to delivery handover and customer onboarding, covering all technical and project aspects.Key Responsibilities:Drive Sales to delivery handover and customer onboarding, covering all...
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Strategic Customer Engagement Manager
hace 4 semanas
Madrid, Madrid, España Monster Energy A tiempo completoMonster Energy seeks a Strategic Customer Engagement Manager to lead the development and implementation of marketing strategies that drive revenue growth and brand awareness. This role will work closely with the commercial team to ensure effective execution of local programs and leverage marketing assets for maximum impact.Key responsibilities...
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Cloud Adoption Manager
hace 4 semanas
Madrid, Madrid, España Microsoft A tiempo completoMicrosoft is a technology leader driving innovation and customer success. As a Cloud Adoption Manager for strategic customers, you will play a key role in helping businesses achieve their digital transformation goals.About the RoleThis is a high-impact position requiring strong program management skills, technical acumen, and excellent communication...
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Digital Customer Engagement Manager
hace 1 mes
Madrid, España SAP A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical ConsultantOur company culture is focused on helping our employees enable innovation by building breakthroughs together.We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Digital Customer Engagement Manager
hace 2 meses
Madrid, España SAP SE A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Digital Customer Engagement Manager
hace 3 semanas
Madrid, España SAP SE A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Digital Customer Engagement Manager
hace 2 meses
Madrid, España SAP SE A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...