Customer Engagement Manager
hace 5 días
.Job DescriptionJoining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning.Busuu's vision is to empower people through languages. We are the world's largest online community for language learning, with 120+ million registered users. We make learning a language easy by combining AI-powered courses with feedback from our global community of native speakers and lesson content designed for real life.Busuu is part of the global Chegg family. Chegg is the leading student-first connected learning platform and a NYSE listed company.What does a Customer Engagement Manager do at Busuu?The Customer Engagement Manager is responsible for leading and delivering outstanding onboarding and engagement experience for one of our largest partners in the US market. What we are looking for in a Customer Engagement ManagerSuccess Planning: Run sessions and webinars with end users to uncover their short and long term objectives and follow up with learning recommendations, showcasing the value of Busuu courses and services at every interaction.Client Onboarding: Supporting new students via personalised emails, SMS or calls as they begin to learn with Busuu for the first time; ensuring they have the highest engagement from the first 30 daysTracking Engagement Health: Monitoring monthly student cohorts against agreed engagement KPIs to identify churn risk and working proactively to develop strategies that eliminate that riskBuilding Usage and Awareness of Busuu: Ensuring that Busuu impacts students objectives by offering interactive training, programme support, and proactive guidance to finish their courses. Securing Re-enrollments: analyse student survey to assess re-enrollment projections, secure engagement in the last 30 days before graduation. Lead initiatives to deliver post graduation value to students (Linkedin posts, certification delivery) and promote referrals. Identifying Opportunities: Discovering proactive ways to develop new training materials designed to ensure successful user onboarding, increase engagement and deepen the desire to use our productsAdvocate Voice of Client: Translating client usage and feedback into actionable insights and feature ideas for product, education & marketing teams. Essential Skills & Experience Please note that the working hours for this position are Monday to Friday 11am - 7pm as you will be engaging with US customers.2+ years experience as in a customer engagement/ client support role (or equivalent) within an educational business or SaaS environment Experience in the US market. English and Spanish fluency Strong written and verbal communications skills and ability to influence across levels and organisational boundariesAn entrepreneurial, solutions-focused individual, who puts clients' and students' needs at the core of business
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Customer Engagement Manager
hace 5 días
Madrid, España Busuu A tiempo completoJob DescriptionJoining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning.Busuu's vision is to empower people through languages. We are the world's largest online community for language learning, with 120+ million registered users. We make learning a...
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Digital Customer Engagement Manager
hace 1 mes
Madrid, Madrid, España Sap A tiempo completoUnlock Your Potential as a Digital Customer Engagement ManagerWe're seeking an experienced Digital Customer Engagement Manager to join our SAP Enterprise Cloud Services team. Your primary focus will be on driving sales to delivery handover and customer onboarding, ensuring seamless adoption of our RISE SAP S/4HANA Private Cloud Edition solution.Key...
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Customer Engagement Manager
hace 4 semanas
Madrid, Madrid, España Car & Classic A tiempo completoAbout YouAs an accomplished professional, you possess exceptional communication skills and have led CRM strategy at a high level. Your strategic thinking, articulate expression, and passion for optimising channel performance make you an ideal candidate for this role.About the RoleYou will develop and implement a comprehensive CRM strategy to maximise...
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Customer Engagement Manager
hace 1 mes
Madrid, España Sandboxaq A tiempo completo.About the RoleWe are seeking a dynamic and experienced Customer Engagement Manager (CEM) with a deep understanding of cybersecurity. This role is ideal for a seasoned professional with strong technical expertise in cybersecurity, excellent project management skills, and a passion for ensuring customer security and success.As the CEM, you will be responsible...
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Cloud Adoption Manager
hace 4 semanas
Madrid, Madrid, España Microsoft A tiempo completoMicrosoft is a technology leader driving innovation and customer success. As a Cloud Adoption Manager for strategic customers, you will play a key role in helping businesses achieve their digital transformation goals.About the RoleThis is a high-impact position requiring strong program management skills, technical acumen, and excellent communication...
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Strategic Customer Engagement Manager
hace 4 semanas
Madrid, Madrid, España Monster Energy A tiempo completoMonster Energy seeks a Strategic Customer Engagement Manager to lead the development and implementation of marketing strategies that drive revenue growth and brand awareness. This role will work closely with the commercial team to ensure effective execution of local programs and leverage marketing assets for maximum impact.Key responsibilities...
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Customer Engagement Manage
hace 6 meses
Madrid, España OpenNebula Systems A tiempo completoFor over a decade now, OpenNebula Systems has been leading the development of the European open source technology that helps organizations around the world to manage their corporate data centers and build their Enterprise Clouds. If you want to join an established leader in the cloud infrastructure industry and the global open source community, keep...
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Customer Engagement Manager
hace 1 mes
Madrid, España Sandboxaq A tiempo completoAbout the RoleWe are seeking a dynamic and experienced Customer Engagement Manager (CEM) with a deep understanding of cybersecurity. This role is ideal for a seasoned professional with strong technical expertise in cybersecurity, excellent project management skills, and a passion for ensuring customer security and success.As the CEM, you will be responsible...
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Engagement Manager, Customer Success
hace 5 meses
Madrid, España Zoomcar A tiempo completo.Who we are 80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more...
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Engagement Manager, Customer Success
hace 1 semana
Madrid, España Zoomcar A tiempo completo.Who we are 80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more...
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Strategic Customer Success
hace 4 semanas
Madrid, Madrid, España Zoomcar A tiempo completo**About Us**Zinier is on a mission to empower Deskless Workers worldwide by providing them with innovative field service solutions. Our team is comprised of passionate individuals who believe in making a positive impact on the global workforce.We are a remote-first company with a global presence, and our hybrid workforce spans across multiple locations. Our...
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Senior Manager, Customer Engagement Technologies
hace 8 meses
Madrid, España Galderma A tiempo completoDescription The Senior Manager, Customer Engagement Technology will lead the discovery, implementation, adoption, and continuous improvement of our Customer and MarTech (SalesForce) Platforms and other customer engagement technology and digital applications and services that enable best of breed Digital Initiatives and Marketing Automation for our...
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Customer Engagement Manager
hace 1 mes
Madrid, España Johnson Controls, Inc. A tiempo completo.Channel Partner Engagement Manager Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers, associates and the retail environment. We protect...
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Customer Engagement Manager
hace 1 mes
Madrid, España Johnson Controls, Inc. A tiempo completo.Channel Partner Engagement Manager Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers, associates and the retail environment. We protect...
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Digital Customer Engagement Manager
hace 2 meses
Madrid, España Sap Se A tiempo completo.Digital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Customer Engagement Strategist
hace 2 semanas
Madrid, Madrid, España Biogen Idec A tiempo completoCompany OverviewBiogen Idec is a global biotechnology company that develops innovative therapies to treat serious diseases. Our goal is to make a meaningful difference in the lives of patients worldwide.Salary: $120,000 - $180,000 per yearJob DescriptionAbout This RoleThe Customer Engagement Strategist will play a crucial role in enhancing our comprehensive...
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SAP Technical Consultant
hace 2 meses
Madrid, Madrid, España Sap Se A tiempo completoAbout the RoleThe Digital Customer Engagement Manager is responsible for delivering end-to-end virtual customer engagement and contractual agreement services for SAP Cloud Customers. This role focuses on SAP S/4HANA, private cloud edition deliverables, and serves European customers. Key responsibilities include driving sales to delivery handover, customer...
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Engagement Manager With Dutch
hace 4 semanas
Madrid, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Engagement Manager for their Malaga office.Position: Engagement Manager Location: Malaga, Spain Employment type: Full-time Remuneration: Base salary bonus DUTIES AND RESPONSIBILITIES: Provide dedicated support to a select group of partners...
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Engagement Manager With Danish
hace 4 semanas
Madrid, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish-speaking Engagement Manager for their Malaga office.Position: Engagement Manager Location: Malaga, Spain Employment type: Full-time Remuneration: Base salary bonus DUTIES AND RESPONSIBILITIES: Provide dedicated support to a select group of partners...
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Gl Manager, Customer Engagement Data
hace 6 meses
Madrid, España Sandoz A tiempo completo**Major accountabilities**: - Implement data management strategy and processes for the Customer Engagement space - Enable Customer 360º view, ensuring data integration across different data sources (internal and external) to allow generation of actionable insights that lead into personalization of customer experience. - Design solutions to enable the...