Urgente: Digital Customer Engagement Manager
hace 3 meses
.Digital Customer Engagement Manager - SAP Basis Technical ConsultantOur company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowThe charter of Private Cloud Customer Centre is to ensure seamless adoption of the new RISE SAP S/4HANA Private Cloud Edition solution by customers through a Shared Services model. This Shared Services unit shall ensure innovative and standardized digital approaches towards managed services delivery of contracted responsibilities towards the customers, by focusing on scalability and resilience.What you'll doResponsible for E2E virtual customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables.Drive Sales to delivery handover and customer onboarding, covering all technical and project aspects like IP ranges, Load Balancer setup requirements, VPN networks and more.Handle support tickets, bridging customer queries and requirements from the technical operations team.Ensure periodic service reviews to track service quality across a range of customers.Orchestrate overall service delivery according to agreed SLAs and KPIs.Support customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.Proactively monitor, handle and resolve issues for customers with regular and transparent communication.Support de-escalations of critical customer situations & review SLA service credit cases.Contribute to customer Go-Lives, Release Upgrade and maintenance activities.Execute and support problem management and continuous improvement.Support customer satisfaction surveys & commercial change requests.Contribute to the liaison with different SAP stakeholders e.G. Sales, Presales, Renewals teams, esp. Customer success partner involved in the accounts, to ensure customer success.Work in European time-zone.What you'll bringEngineering graduate with 3+ years of work experience as a SAP technical consultant in a customer facing/supporting role (IT services in Cloud environment, consulting, IT BASIS support).Strong knowledge of SAP Basis, SAP ERP modules and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.Strong hands-on experience with SAP Basis activities, technical support in Cloud environments esp. with hyperscalers, OS/DB migration SAP release upgrades and infrastructure updates for cloud customers
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Madrid, España Sap Se A tiempo completo.Digital Customer Engagement Manager - SAP Basis Technical ConsultantOur company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Customer Engagement Manager
hace 1 semana
Madrid, España Novo Nordisk A tiempo completo**Customer Engagement Manager** At Novo Nordisk, we are committed to develop better healthcare solutions and ways of operating to assure an excellent customer and patient experience. And as we believe that digital innovation is key to achieve this goal, we are reinforcing our teams by bringing talented people eager to be part of the change. If you share our...
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? Urgente Digital Customer Engagement Manager
hace 3 semanas
Madrid, España Sap Se A tiempo completo.Digital Customer Engagement Manager - SAP Basis Technical ConsultantOur company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...
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Customer Engagement Manager
hace 16 horas
Madrid, España Ares Consultores A tiempo completo.Job Description Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning.Busuu's vision is to empower people through languages.We are the world's largest online community for language learning, with 120+ million registered users.We make learning a...
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Digital Customer Engagement Manager
hace 2 meses
Madrid, España Sap Se A tiempo completo.Digital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Customer Engagement Manager
hace 3 semanas
Madrid, España Busuu A tiempo completo.Job DescriptionJoining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning.Busuu's vision is to empower people through languages. We are the world's largest online community for language learning, with 120+ million registered users. We make learning a...
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Digital Customer Engagement Lead
hace 16 horas
Madrid, España Ares Consultores A tiempo completo.The Role & What You Will Be Doing Maximize value to the Customers and Takeda through an integrated digital value proposition that drives measurable customer engagement & actions.Ensure the alignment & connectivity of all internal functions, technical components & channels, and their integration around the customer (also with offline efforts).Champion the...
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Bp Digital Customer Engagement
hace 3 meses
Madrid, España AstraZeneca A tiempo completoThe role is responsible for helping to transform the company and the healthcare sector towards impactful digitization, enabling the maximization of AZ's interactions with patients and the healthcare system. Reporting directly to the Customer Engagement & Digital Lead, this role will be responsible for proposing, developing, and implementing omnichannel...
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Customer Experience Manager
hace 1 semana
Madrid, Madrid, España Biogen A tiempo completoJob OverviewThe Customer Experience Manager - Digital Transformation will be a key member of our Customer Excellence & Operations department, responsible for driving innovation and excellence in omnichannel customer engagement and data analytics.
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Digital Customer Engagement Solutions Specialist
hace 3 semanas
Madrid, Madrid, España Sap Se A tiempo completoAbout the RoleWe are seeking a highly skilled Digital Customer Engagement Solutions Specialist to join our team at SAP SE.
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Digital Customer Engagement Manager
hace 2 días
Madrid, España SAP SE A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical ConsultantOur company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...
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Customer Engagement Manager
hace 3 semanas
Madrid, España Busuu A tiempo completoJob DescriptionJoining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning.Busuu's vision is to empower people through languages. We are the world's largest online community for language learning, with 120+ million registered users. We make learning a...
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Digital Customer Engagement Manager
hace 4 semanas
Madrid, España SAP SE A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical ConsultantOur company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...
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Digital Customer Engagement Expert
hace 2 semanas
Madrid, Madrid, España SAP A tiempo completoSAP Enterprise Cloud Services is seeking a highly skilled Digital Customer Engagement Expert to join our team. As a key member of our organization, you will drive sales to delivery handover and customer onboarding, ensuring seamless adoption of new RISE SAP S/4HANA Private Cloud Edition solutions.In this role, you will be responsible for managing technical...
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Senior Engagement Manager
hace 3 días
Madrid, España Volteo Digital - ServiceNow Elite Partner A tiempo completoLocation: Madrid, SpainHybrid WorkSenior Engagement ManagerThe Sr. Engagement Manager provides a rapid path to success and ongoing value for customers. Senior Engagement Manager establishes, maintains, and delivers on-site and remote management of a customer’s implementation from Pre-Sales to customer handover and acceptance while using ServiceNow...
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Digital Customer Engagement Director
hace 1 semana
Madrid, Madrid, España SAP A tiempo completoCompany OverviewSAP is a global leader in enterprise software, helping more than 400,000 customers worldwide run better by providing innovative solutions for business operations and management. With over 100,000 employees worldwide, SAP is committed to fostering an inclusive culture that values diversity, equity, and inclusion.Career OpportunityWe are...
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Engagement Manager
hace 2 semanas
Madrid, España Guidewire Software A tiempo completo.Engagement ManagerThe Engagement Manager (EM) has a division of labor within the full portfolio. For GWCP programs, the Engagement Manager will support the Principal on larger Guidewire engagements, leading and managing the program, ensuring successful execution, alignment with company objectives, and coordination across teams. This includes overseeing...
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SAP Basis Technical Consultant
hace 2 semanas
Madrid, Madrid, España SAP SE A tiempo completoSAP Basis Technical Consultant - Digital Customer EngagementSAP SE is seeking a highly skilled SAP Basis Technical Consultant to join our Digital Customer Engagement team. In this role, you will be responsible for delivering end-to-end virtual customer engagement and driving sales to delivery handover for SAP Cloud Customers.The ideal candidate will have 3+...
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Engagement Manager
hace 11 horas
Madrid, España Guidewire Software A tiempo completo.SummaryEngagement ManagerThe Engagement Manager (EM) has a division of labor within the full portfolio.For GWCP programs, the Engagement Manager will support the Principal on larger Guidewire engagements, leading and managing the program, ensuring successful execution, alignment with company objectives, and coordination across teams.This includes overseeing...
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Senior Engagement Manager
hace 16 horas
Madrid, España Volteo Digital - Servicenow Elite Partner A tiempo completo.Get AI-powered advice on this job and more exclusive features.The Sr.Engagement Manager provides a rapid path to success and ongoing value for customers.Senior Engagement Manager establishes, maintains, and delivers on-site and remote management of a customer's implementation from Pre-Sales to customer handover and acceptance while using ServiceNow...