Urgente: Digital Customer Engagement Manager

hace 1 mes


Madrid, España Sap Se A tiempo completo

.Digital Customer Engagement Manager - SAP Basis Technical ConsultantOur company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowThe charter of Private Cloud Customer Centre is to ensure seamless adoption of the new RISE SAP S/4HANA Private Cloud Edition solution by customers through a Shared Services model. This Shared Services unit shall ensure innovative and standardized digital approaches towards managed services delivery of contracted responsibilities towards the customers, by focusing on scalability and resilience.What you'll doResponsible for E2E virtual customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables.Drive Sales to delivery handover and customer onboarding, covering all technical and project aspects like IP ranges, Load Balancer setup requirements, VPN networks and more.Handle support tickets, bridging customer queries and requirements from the technical operations team.Ensure periodic service reviews to track service quality across a range of customers.Orchestrate overall service delivery according to agreed SLAs and KPIs.Support customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.Proactively monitor, handle and resolve issues for customers with regular and transparent communication.Support de-escalations of critical customer situations & review SLA service credit cases.Contribute to customer Go-Lives, Release Upgrade and maintenance activities.Execute and support problem management and continuous improvement.Support customer satisfaction surveys & commercial change requests.Contribute to the liaison with different SAP stakeholders e.G. Sales, Presales, Renewals teams, esp. Customer success partner involved in the accounts, to ensure customer success.Work in European time-zone.What you'll bringEngineering graduate with 3+ years of work experience as a SAP technical consultant in a customer facing/supporting role (IT services in Cloud environment, consulting, IT BASIS support).Strong knowledge of SAP Basis, SAP ERP modules and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.Strong hands-on experience with SAP Basis activities, technical support in Cloud environments esp. with hyperscalers, OS/DB migration SAP release upgrades and infrastructure updates for cloud customers



  • Madrid, Madrid, España Sap A tiempo completo

    Unlock Your Potential as a Digital Customer Engagement ManagerWe're seeking an experienced Digital Customer Engagement Manager to join our SAP Enterprise Cloud Services team. Your primary focus will be on driving sales to delivery handover and customer onboarding, ensuring seamless adoption of our RISE SAP S/4HANA Private Cloud Edition solution.Key...


  • Madrid, Madrid, España SAP A tiempo completo

    Job SummaryThe Digital Customer Engagement Manager is responsible for delivering end-to-end virtual customer engagement and ensuring the successful adoption of SAP Cloud solutions. This role focuses on driving sales to delivery handover and customer onboarding, covering all technical and project aspects.Key ResponsibilitiesDrive sales to delivery handover...


  • Madrid, España Sap Se A tiempo completo

    .Digital Customer Engagement Manager - SAP Basis Technical ConsultantOur company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Madrid, Madrid, España SAP A tiempo completo

    Job SummaryWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our Customer Success organization, you will be responsible for delivering exceptional customer experiences and driving sales to delivery handovers.Key ResponsibilitiesDrive sales to delivery handovers and customer onboarding, covering...


  • Madrid, Madrid, España SAP A tiempo completo

    Job OverviewAs a key member of the SAP Enterprise Cloud Services (ECS) team, the Digital Customer Engagement Manager will be responsible for delivering seamless adoption of the S/4HANA Private Cloud solution to our customers. This role requires a strong technical background in SAP Basis, ERP modules, and cloud solutions, as well as excellent customer focus,...


  • Madrid, Madrid, España SAP A tiempo completo

    Job SummaryThe Digital Customer Engagement Manager is responsible for end-to-end virtual customer engagement and delivery of contractual agreements and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables.This role serves European customers and requires the candidate to perform...


  • Madrid, Madrid, España SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our European customer success team, you will be responsible for delivering exceptional customer experiences and driving sales to delivery handovers.Key ResponsibilitiesDrive sales to delivery handovers and customer onboarding,...


  • Madrid, Madrid, España SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our Client Delivery Engagement Shared Services unit, you will play a critical role in ensuring seamless adoption of the S/4HANA Private Cloud solution by our customers.Key ResponsibilitiesDrive sales to delivery...


  • Madrid, Madrid, España Brambles A tiempo completo

    CHEP, a global leader in the supply chain and logistics industry, is seeking a highly skilled Digital Customer Engagement Specialist to join our team. As a key member of our customer experience team, you will be responsible for developing and executing online communication strategies to enhance customer engagement and satisfaction.Key...


  • Madrid, España Sap Se A tiempo completo

    .Digital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • SAP Technical Consultant

    hace 4 semanas


    Madrid, Madrid, España Sap Se A tiempo completo

    About the RoleThe Digital Customer Engagement Manager is responsible for delivering end-to-end virtual customer engagement and contractual agreement services for SAP Cloud Customers. This role focuses on SAP S/4HANA, private cloud edition deliverables, and serves European customers. Key responsibilities include driving sales to delivery handover, customer...


  • Madrid, Madrid, España Brambles A tiempo completo

    Online Customer Communications Lead RoleThis role focuses on developing and executing online communication strategies to enhance customer engagement and satisfaction.Key ResponsibilitiesDevelop and implement a strategic online customer communication strategy that aligns with overall customer experience and business goalsIdentify and prioritize communication...


  • Madrid, España AstraZeneca A tiempo completo

    The role is responsible for helping to transform the company and the healthcare sector towards impactful digitization, enabling the maximization of AZ's interactions with patients and the healthcare system. Reporting directly to the Customer Engagement & Digital Lead, this role will be responsible for proposing, developing, and implementing omnichannel...


  • Madrid, Madrid, España SAP A tiempo completo

    About the RoleWe're seeking a highly skilled Digital Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you'll be responsible for delivering exceptional customer experiences and driving sales to delivery handovers.Key Responsibilities:Lead end-to-end virtual customer engagement and delivery of...


  • Madrid, Madrid, España Boston Scientific A tiempo completo

    Commercial & Customer Engagement ManagerAt Boston Scientific, we're committed to harnessing the potential of our employees by fostering a culture of diversity, innovation, and collaboration. As a Commercial & Customer Engagement Manager, you'll play a key role in driving business growth and excellence across EMEA.Key Responsibilities:• Develop and...


  • Madrid, España Ds Smith A tiempo completo

    Customer Engagement Specialist IberiaAre you looking for an exciting opportunity in a company at the forefront of manufacturing and innovation and committed to sustainability?Join us!About usDS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations.We play a central role in the...


  • Madrid, Madrid, España Western Union A tiempo completo

    About the Role:We are seeking an experienced Digital Banking Customer Engagement Strategist to join our team in Spain. In this role, you will be responsible for planning, implementing, and achieving activation and engagement targets for our digital banking product across Europe.Responsibilities:Design, schedule, and manage email and in-app messaging...


  • Madrid, Madrid, España Fever España A tiempo completo

    Fever España is looking for a Digital Engagement Manager to join its Madrid-based team.About the PositionThe successful candidate will develop and optimize CRM flows to drive revenue, leverage consumer behavioral data, and deliver relevant marketing insights.The ideal candidate will have experience with HTML, copywriting, and commercially savvy analytical...


  • Madrid, España Galderma A tiempo completo

    Description The Senior Manager, Customer Engagement Technology will lead the discovery, implementation, adoption, and continuous improvement of our Customer and MarTech (SalesForce) Platforms and other customer engagement technology and digital applications and services that enable best of breed Digital Initiatives and Marketing Automation for our...


  • Madrid, Madrid, España SAP A tiempo completo

    Job DescriptionWe are seeking a highly skilled Digital Customer Engagement Manager - Cloud Solutions Expert to join our team at SAP. This role is focused on driving sales to delivery handover and customer onboarding, covering all technical and project aspects.Key Responsibilities:Drive Sales to delivery handover and customer onboarding, covering all...