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Valencia, España Dhl A tiempo completoIs Logistics your passion? Then your future is in DSC Valencia Center of Excellence!!! Great place to work CertifiedWe are looking for a Head of Carrier Management The primary purpose of the role is to lead the Carrier/Logistics Service Providers (LSP) agenda for the LLP Business Unit. Working closely with the Heads of Account, Operations and the functions,...
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Llp - Network Operator
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Llp - Head Of Account (D239)
hace 3 meses
DHL Supply Chain Valencia Center of Excellence offers numerous job opportunities to start or further develop your career in the logistics sector. Join us in an international, multicultural CoE in Valencia where diversity is our DNA: 22 nationalities, more than 15 languages, 51% women, and 5 generations.Is logistics your passion? Then your future is in DSC Valencia Center of Excellence This is a great place to work - Top Employer. Visit us on our Virtual Tour here.We are looking for a Head of Account:Role PurposeLeadership of the account to orchestrate the customer's supply chain through effective customer partnership. Responsible for building, leading, developing, and motivating a world-class account team. Drive value creation across the customer supply chain, unlocking value for both the customer and DHL. Ensure service excellence through a culture of continuous improvement and an engaged team. Lead and continue to develop a strategic program of change for the customer to support their strategic and business objectives, alongside the development of the LLP product.Key Tasks:Build and maintain strong working relationships within the customer's business to ensure all targets are met.Develop and achieve agreed budget, revenue, and profit.Review and manage Key Performance Indicators (KPIs) to meet contractual terms and DHL expectations.Develop effective plans for business and development of customer accounts.Create a culture of continuous improvement.Create and maintain a positive working environment.Change management leadership, coaching, and developing employees.Review effectiveness of planning, operational, and IT teams to ensure quality of service delivery is maintained; continuous improvement is clearly demonstrable and cost-down targets are achieved.Ensure the customer's diverse business units are managed and serviced in terms of their logistics requirements.Requirements:5 years senior management experience within operations in Supply Chain.Effective experience in temperature-controlled transport.LLP/4PL experience at leadership levels is an advantage (size, scope & effectiveness).At least 5 years of senior account management experience (customer-facing).Operations management with P&L responsibility (strong business and commercial acumen).Effective organization skills with the ability to manage delivery of activities through multiple stakeholders.A proven change leader with a highly self-motivated mindset for excellence & innovation.Knowledge of sector customer trends and needs.Requires 25% national/international travel. University degree (National & International). Proficiency in English and Spanish; other languages are desirable.
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