Manager, Customer Success
hace 6 horas
.OneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables seamless collaboration between data teams and risk teamsto enable rapid and trusted innovation. Recognized as the market leader in trust, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.The Challenge As a Manager – Customer Success, you will manage the customer's top advocates, and help bridge the bond between the Customer, our Sales, Renewals, Product and Consulting teams. Your team will be responsible for driving customer adoption, identifying, and mitigating potential roadblocks with subscription renewals, and performing system and process health checks to maximize the value customers receive from the OneTrust platform. The Manager – Customer Success will ensure the team pro-actively engages with customers from their assigned territory to ensure their full adoption and ongoing use of the OneTrust platform, as well as bridging any other support gaps to ensure that the customer is fully leveraging the product to meet their business needs. Your Mission Hire, on-board, develop, coach, mentor and evaluate a team of 3 to 8 Customer Success Consultants. Set the strategic direction of the Customer Success organization, contributing to monthly and quarterly functional planning sessionsSet a clear bar for excellence building a diverse, inclusive, and high performing teamResponsible for overseeing customer adoption plans, driven by Customer Success ManagersProvide advice and feedback to Customer Success Consultants on strategies, ways of working and best practices Act as escalation point and drive customer risk mitigation strategy across cross functional organization Contribute to delivery of key board reporting, creating and maintaining OKRs and KPIsYou Are 8+ years of customer success or software consulting experience3+ years of managing customer success or software consulting teamsEffective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customer Proven ability to engage across corporate functions (Professional Services, Product Management, Sales and Executive). Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software. Excellent verbal and written communication skills, including the ability to chair meetings or host webinars. Strategic thinking, problem solving, and decision-making capabilities Strong entrepreneurial skills to excel in a complex and rapidly evolving environment Where we Work OneTrust embraces a hybrid working model
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Btp Customer Success Partner
hace 2 días
Zaragoza, Zaragoza, España Sap A tiempo completoAbout UsSAP is a leading enterprise software company that enables businesses to run better. Our company culture is built on collaboration, innovation, and a shared passion to help the world run better.Our MissionWe focus on building the foundation for tomorrow and creating a workplace that values diversity, flexibility, and a purpose-driven approach. Our...
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Btp Customer Success Partner
hace 2 días
Zaragoza, Zaragoza, España Sap A tiempo completoAbout UsSAP is a leading enterprise software company that enables businesses to run better. Our company culture is built on collaboration, innovation, and a shared passion to help the world run better.Our MissionWe focus on building the foundation for tomorrow and creating a workplace that values diversity, flexibility, and a purpose-driven approach. Our...
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Customer Success Partner
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Zaragoza, España Sap Se A tiempo completo.Customer Success Partner (f/m/d) for S/4HANA Public Cloud At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our...
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Customer Success Partner
hace 3 semanas
Zaragoza, España Sap Se A tiempo completo.Customer Success Partner (f/m/d) for S/4HANA Public Cloud At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and...
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SAP BTP Customer Success Partner
hace 4 días
Zaragoza, Zaragoza, España Sap Se A tiempo completoAbout the RoleThe SAP Business Technology Platform (SAP BTP) is a cutting-edge technology platform that integrates data and analytics, artificial intelligence, application development, automation, and integration in a unified environment. As a SAP BTP Customer Success Partner - Acceleration Team, you will play a crucial role in providing technical advisory...
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SAP BTP Customer Success Partner
hace 4 días
Zaragoza, Zaragoza, España Sap Se A tiempo completoAbout the RoleThe SAP Business Technology Platform (SAP BTP) is a cutting-edge technology platform that integrates data and analytics, artificial intelligence, application development, automation, and integration in a unified environment. As a SAP BTP Customer Success Partner - Acceleration Team, you will play a crucial role in providing technical advisory...
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E087 Consultant Customer Success Management
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Zaragoza, España Importante Empresa A tiempo completo.Country: SpainJob Family: Customer Success ManagementWe show the world what people want. Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has...
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Sap Btp Customer Success Partner
hace 3 días
Zaragoza, España Sap A tiempo completo.We help the world run better. At SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused...
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Digital Customer Engagement Manager
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Zaragoza, España Sap Se A tiempo completo.Digital Customer Engagement Manager - SAP Basis Technical ConsultantOur company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...
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Zaragoza, Zaragoza, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Solutions Manager to join our team at Amazon. As a Customer Solutions Manager, you will be responsible for driving the adoption of cloud-based solutions for large global financial services organizations.Key ResponsibilitiesEstablish a deep understanding of your customer's business vision,...
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Zaragoza, Zaragoza, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Solutions Manager to join our team at Amazon. As a Customer Solutions Manager, you will be responsible for driving the adoption of cloud-based solutions for large global financial services organizations.Key ResponsibilitiesEstablish a deep understanding of your customer's business vision,...
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Zaragoza, Zaragoza, España Sap Se A tiempo completoAbout the RoleThe SAP Business Technology Platform (SAP BTP) is a cutting-edge technology platform that integrates data and analytics, artificial intelligence, application development, automation, and integration into a unified environment. As a key component of SAP's portfolio, BTP plays a critical role in helping customers innovate and grow with SAP. In...
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Zaragoza, Zaragoza, España Sap Se A tiempo completoAbout the RoleThe SAP Business Technology Platform (SAP BTP) is a cutting-edge technology platform that integrates data and analytics, artificial intelligence, application development, automation, and integration into a unified environment. As a key component of SAP's portfolio, BTP plays a critical role in helping customers innovate and grow with SAP. In...
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Technical Account Manager
hace 6 días
Zaragoza, Zaragoza, España Amazon A tiempo completoJob SummaryAmazon is seeking a highly skilled Technical Account Manager to join our AWS Enterprise Support team. As a Technical Account Manager, you will be the principal technical advisor and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises.Key ResponsibilitiesProvide strategic technical guidance to help plan and...
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Technical Account Manager
hace 6 días
Zaragoza, Zaragoza, España Amazon A tiempo completoJob SummaryAmazon is seeking a highly skilled Technical Account Manager to join our AWS Enterprise Support team. As a Technical Account Manager, you will be the principal technical advisor and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises.Key ResponsibilitiesProvide strategic technical guidance to help plan and...
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Strategic Customer Relationship Manager
hace 1 semana
Zaragoza, Zaragoza, España Takeda A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Strategic Customer Relationship Manager to lead and develop local strategic customer relationships to grow our business within compliance and legal requirements in the following regions: Madrid, Caceres, and Canarias.Key ResponsibilitiesTherapy and Product Liaison: Deliver agreed strategy and all...
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Strategic Customer Relationship Manager
hace 7 días
Zaragoza, Zaragoza, España Takeda A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Strategic Customer Relationship Manager to lead and develop local strategic customer relationships to grow our business within compliance and legal requirements in the following regions: Madrid, Caceres, and Canarias.Key ResponsibilitiesTherapy and Product Liaison: Deliver agreed strategy and all...
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Strategic Customer Relationship Manager
hace 4 días
Zaragoza, Zaragoza, España Takeda A tiempo completoJob SummaryTakeda is seeking a highly skilled and experienced Strategic Customer Relationship Manager to lead and develop local strategic customer relationships to grow our business within compliance and legal requirements in the following regions: Madrid, Caceres, and Canarias.Key ResponsibilitiesTherapy & Product Liaison: Deliver agreed strategy and all...
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Strategic Customer Relationship Manager
hace 4 días
Zaragoza, Zaragoza, España Takeda A tiempo completoJob SummaryTakeda is seeking a highly skilled and experienced Strategic Customer Relationship Manager to lead and develop local strategic customer relationships to grow our business within compliance and legal requirements in the following regions: Madrid, Caceres, and Canarias.Key ResponsibilitiesTherapy & Product Liaison: Deliver agreed strategy and all...
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Customer Support Team Leader
hace 3 meses
Zaragoza, España Unit4 A tiempo completo**Company Description**: As a Team Leader, you are responsible for ensuring consistency of approach & process across all Customer Support teams. **What you will do**: - Provide strong leadership and guidance to the team. - Motivate, coach, inspire and develop everyone within the team. - Ensure that support cases are prioritised in line with agreed...
